Iarnród Éireann endeavours to assist all customers with mobility impairments to travel on our rail services. The more information we have about the assistance you require, the better we will be able to assist you.
Planning Your Journey
If possible, please let us know in advance of your travel plans so that arrangements can be made for you to have as comfortable a journey as possible. If it is not possible to contact us, we will do our utmost to provide assistance.
Similar arrangements can also be made at your destination station and at an intermediate station if you need to change trains.
We are better able to assist you if you contact us as far in advance as possible, but try to give at least 24-hours' notice of your journey. You can contact us by emailing firstname.lastname@example.org or calling 1850 366 222 (+353 1 8366 222 from outside Rep. of Ireland) (Monday - Friday 08:30-18:00hrs excluding public holidays)
When contacting your local station or the accessibility office, please give the following details:
- Date of travel and departure time of the train.
- Destination station and any intermediate stations where a change of train is necessary.
- Nature of mobility impairment.
- The nature of assistance will be required at the departure and arrival stations and if so how staff will be able to identify you.
If you need to cancel a journey for which special arrangements have been made, please let us know so that staff can be made available to assist others.
Since 2000, all new railway stations have generally been designed and constructed in accordance with accessibility standards/best international practice.
An accessibility refurbishment programme to make the existing railway stations accessible is underway on a railway line by railway line basis.
For more information about accessibility at our stations, click here.
Our Intercity fleet complies with the current Accessibility Regulations. These carriages have designated wheelchair accessible spaces and toilets, moveable arm rests for ease of transfer, colour contrasting and audio visual announcements. DART and Commuter carriages have been refurbished to ensure accessibility and there is ongoing work to improve the audio visual announcements.
Trains require a ramp to permit boarding from the platform to the carriages. A special portable ramp is used for this purpose. These are currently available at all staffed stations and on board some trains.
At some stations there is a gap between the platform and the carriage. This may create difficulty for some customers and assistance may be required.
There are a limited number of wheelchair accessible spaces on each train, it is important therefore that you book your space in advance.
Because scooters come in a wide variety of shapes and sizes, many have problems on trains, being unable to manoeuvre safely inside a carriage.
These problems mean that trains cannot carry some scooters, if you are a scooter-user who wants to travel by rail, you should contact the station to ensure your scooter can be accommodated.
Guide/Assistance dogs are welcome on all Iarnród Éireann services and train stations.
Complaint under Disability Act
If you wish to register a complaint under the 2005 Disability Act please contact email@example.com