FAQ's

Contact Details

Customer Service (Comments, Suggestions, Complaints):

If you have experienced a serious delay while travelling on our services and would like to make a Refund Application, please click here.


At Iarnród Éireann, we want to continually improve the standard of our services. We like to hear from our customers to hear what we doing well and where there is room to improve the level of service we provide.  Customer can email us with your feedback.


DART Services

DART Customer Relations Department 00 353 (0)1 7033504 

InterCity Southern and Western services

T: 00 353 (0)1 7034499

Dublin / Cork route
Dublin / Galway route
Dublin / Limerick route
Dublin / Tralee route
Dublin / Westport / Ballina route
Dublin Commuter (ex DART) Dublin - Kildare / Portlaoise Commuter Services
Cork Commuter Services


InterCity Northern and Eastern services

T: 00 353 (0)1 703 2601

Dublin / Belfast route
Dublin / Rosslare route
Dublin / Sligo route
Dublin / Waterford route
Dublin Commuter (ex DART) Dublin - Drogheda /Maynooth


Smart Card Helpline

T: 1850 211 777 or click here to email customer care


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