Contact Us

Frequently Asked Questions

Find a FAQ

What are the Fares, Smart Card Prices & how to get refunds

There is a €5 charge for the smart card. A summary of our fares can be found here.  

Please note: that it can take 24hrs before the card is topped-up.

Refunds due to Service & Ticket failure:

You must apply to the Customer Services Centre Tel: - 1850 211 777 who will process the refund payment. In event of a ticketing failure on our part, no fee will apply.

Refunds can only be given to customers who have registered their cards with Irish Rail or who have personalised cards. Registration can only be undertaken via the Irish Rail Smartcard website.

General Refunds

You must apply to the Customer Services Centre Tel: - 1850 211 777 who will process the refund payment

There is an administration fee of €10 for general refunds.