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Frequently Asked Questions

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What is Touch-On and Touch-Off?

At the start of the journey, you need to 'Touch-On' using your Leap Card at a gate or validation pole. At the end of a journey you must 'Touch-Off' to ensure the correct fare is applied.

Touch-On - Identifies the origin of the journey
Touch-Off - Identifies the destination of the journey

If you don't Touch-On you are committing fare evasion.
If you don’t Touch-Off you will pay more.

Tagging on at our gate;

  • Hold the Leap Card against the Smart Card reader on the gate.
  • If you have credit on your Leap Card, the gate will open and allow you to enter and start your journey.
  • Your current ePurse balance will appear on the display on the gate.