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Frequently Asked Questions

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My train was delayed. When am I entitled to a refund?

If your train was delayed due to circumstances within the control of Iarnród Éireann the following apply;

If you are more than one hour late in arriving at your destination, we will normally offer you discount vouchers for use against future ticket purchases. The value of discount vouchers is based on the length of delay and the fare you have paid for your single journey.

For delays of one to two hours, we will give you vouchers to the value of 50% of the fare you have paid for the portion of your journey affected.

For delays over two hours, we will give you vouchers to the value of 100% of the fare you have paid for the portion of your journey affected.
 
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