Contact Us

Frequently Asked Questions

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Customer Service (Comments, Suggestions, Complaints):

If you have experienced a serious delay while travelling on our services and would like to make a Refund Application, please click here.

At Iarnród Éireann, we want to continually improve the standard of our services. We like to hear from our customers to hear what we doing well and where there is room to improve the level of service we provide.  Customers can email us with feedback. 

Customer Care

Tel.: 1850 366 222 or outside Rep. of Ireland 00 353 (1) 8366 222 (Mon - Fri 09:00hrs - 17:00hrs)

Smart Card Helpline

T: 1850 211 777 or click here to email customer care