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Frequently Asked Questions

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What do I do if I did not receive a confirmation email after my booking?

If you have completed a booking online by getting a reservation number at the end of the booking process then you should receive a confirmation email from us within 60 minutes.

If you did not receive an email within that time period then you should check your 'Spam' or 'Junk' folders as your mailbox provider may have placed the email in one of these folders.

Go to Manage My Booking to resend the booking confirmation.

Alternatively, you can check your booking history in your Iarnród Éireann account;

  1. Click on "My Account"
  2. Enter your "e-mail address" and "password", click on "Login".
  3. From the menu of the left (desktop/ Tablet) or the hamburger menu (on mobile) select the "Booking History" option. You will see all of your previous bookings. Note the booking number for collection.
  4. Select "Logout"

Customers please note that if you set up an account with an incorrect email address then the confirmation email will be sent to the incorrect email address.