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Frequently Asked Questions

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What do I do if the confirmation page does not display?

If you entered all your card details on the payments page and have also gone through the 3D secure area, and the final confirmation page has failed to appear with your reservation number then you can check has your booking gone through by completing the following steps; 

  • Click on "My Account".
  • Enter your "E-mail Address" and "Password", click on "Log In".
  • Click on "My Reservations".  This will list all of the transactions made using the email address.
  • If the booking was completed then it will be the first reservation on the list.
  • If there are no new reservations then we suggest attempting your booking again because if you were successful then it would appear in your account immediately.