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Frequently Asked Questions

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I have made a mistake with my online booking, what can I do?

If you purchase a low or Semi Flexible ticket for the wrong date we will only cancel it for you for free if you advise us within 30 minutes* of the booking being purchased and provide proof of a new booking** being made for the same journey but for a different date(s).

By Phone Monday to Friday 08:30hrs – 18:00hrs (excluding public holidays)

1) Make a new booking for the correct date(s) for the same journey. Without a new booking number applications will be denied.

2) Contact our Call Centre by phone by calling (0)1 8366 222 Monday to Friday 08:30hrs – 18:00hrs (excluding public holidays).

3) Please have the old and the new booking details ready so we can process your application.

If this happens outside of call centre opening hours customers must:

1) Make a new booking for the correct date(s) for the same journey. Without a new booking number applications will be denied.

2) Contact us through our web form*** requesting

  1. A refund for a booking mistake.
  2. Reference the old booking number.
  3. Reference the new booking number. Without a new booking number applications will be denied.

3) During the next few days, a staff member will investigate the refund claim and advise you of the outcome.

**The timestamp of the new booking must be after the incorrect booking. Bookings made prior to the incorrect booking will not be entertained.

***Iarnród Éireann will not be accountable for any claims of emails sent or not being received. The web form is recorded twice and our records are final.

Fully Flex bookings can be cancelled via the “My Booking” section up to 90 minutes before departure if the ticket has not been printed.

Otherwise normal terms and conditions strictly apply.