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Frequently Asked Questions

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I am getting a message my operating system is outdated

If you are receiving the following message 'Your operating system is out of date', you will need to update your operating system. To see what version you are using;

Windows;

  1. Open ‘Start’ in the bottom left hand corner
  2. Search for ‘Windows Update’ in the search bar
  3. You will see if your browser is outdated and what version you are currently running
  4. Please ensure that your operating system meets our requirements in our requirements guide

Mac;

  1. Open ‘App Store’
  2. Click the ‘Updates’ tab in the top menu
  3. You’ll see any software update that is available and what version you are currently running
  4. Please ensure that your operating system meets our requirements in our requirements guide

iOS;

  1. Open ‘Settings’
  2. Open ‘General’
  3. Open ‘About'
  4. You will see the version you are currently running
  5. Please ensure that your operating system meets our requirements in our requirements guide

Android;

  1. Open ‘Settings’
  2. Open ‘About device’
  3. Open 'Software info'
  4. You will see the version you are currently running
  5. Please ensure that your operating system meets our requirements in our requirements guide

See our guide on how to update your operating system for more information.