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Frequently Asked Questions

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What personal information will be kept about me if I use the anti-social behaviour text service?

Your mobile phone number and the text you send will be collected and processed by both Iarnrod Éireann and by our data processor, Sendmode.

When a text message is received via the text service, Iarnród Éireann may also check the CCTV footage on the DART or at the train station for the time of the reported incident.  This footage may include footage of you and may identify you (as well as customers at the station and or travelling on the train at the time of the reported incident, and the person(s) alleged to be responsible for the reported anti-social or other behaviour).  

For all text messages received, and unless we are otherwise required to retain the personal data for legal purposes (for example to allow the Gardaí to investigate criminal offences and to contact you as a witness to a crime or as evidence for our insurers or as part of a civil legal claim by us) we will delete the text message and your number at the end of the month following the month in which the text was sent. 

Otherwise, we will retain the number and text message until advised by the Gardaí, or our insurers or our legal advisers that we are no longer required to hold the data.