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Frequently Asked Questions

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Reservations - Purchasing Online

Can I reserve a seat facing the direction the train is travelling?

Seat facing reservations are available on certain direct services on the Cork / Dublin route and all Belfast/Dublin services because of the types of train operating these routes.

When you are reserving a seat on either route

  • Select "Manual Seat Selection
  • Where direction of travel is available this will be shown as "Direction of Travel" on top of the coach on display for seat selection
  • Where a train is operating that we cannot guarantee direction of travel, we will not show any indication

Unfortunately, on other routes and services, operated by our new fleet of Intercity Railcars we are unable to commit or present to you the direction the seat is facing as these new trains can change direction in a few locations around our network.

Can I view my previous bookings?

Bookings made prior to the 24th April cannot be viewed online. Please Contact Us to retrieve your previous bookings.

Does Iarnród Éireann have an app?

Yes, Iarnród Éireann Irish Rail provide FREE apps for iOS and Android mobile devices, for more information and to download go to www.irishrail.ie/timetables/apps

Please rate and comment on our apps in the stores and help us to improve them for you.

Any other apps claiming to be Iarnród Éireann Irish Rail, partners or affiliates are unofficial and have nothing to do with Iarnród Éireann.

 

How do I book a seat only reservation? (Free Travel Pass)

 'Seat only reservation' is an option for customers who would like to reserve a seat on a service and whom are in possession of a ticket(s) such as Family Tickets, Single, Day Return, Weekly, Monthly, Annual, Taxsaver Monthly, Taxsaver Annual, InterRail and Free Travel pass holders/DFSA free travel scheme. A fee is charged for each leg of the journey and the amount is advised prior to payment. A 'Seat only reservation' is not a valid ticket for travel on its own. Customers are advised that their is limited availability for seat only reservations online.

Looking for more information check out our FAQ Where do I find Information on the Free Travel Pass?

Step by Step guide to booking a Seat Only Reservation:

  • Step 1 - Enter your origin and destination in the 'From' and 'To' fields, select a 'Single' or 'Return' ticket and select your date(s). Select the type and number of passengers travelling on the journey eg 2 Adults 1 Student
  • Step 2 - To book a seat only reservation select 'Seat only reservation' just below the passenger options, a pop-up will appear on your screen. Tick each passenger that requires a 'Seat only reservation'. A 'Seat only reservation' is for Free Travel pass holders or customer who are already in possession of a valid ticket and would like to reserve a seat online. A “Seat only reservation” is not a valid ticket for travel and must be accompanied by a valid ticket. Once you have all the required fields filled out select 'Go'. You will then receive a full list of available services and the total price for all passengers travelling will be displayed, this will include the price of the seat only reservation
  • Step 3 - Choose the service(s) you wish to travel on by selecting one of the fares presented and select 'Book Tickets'. If you are looking for further information like intermediate stations and catering offering, select the 'Show details' button
  • Step 4- Select Seats - You can select 'Automatic Seat Selection' or 'Manual Seat Selection'. Manual seat selection will allow you to choose which seats you would like to reserve, Automatic seat selection will choose for you
  • Step 5 - Log in - If you have an existing Irish Rail account then you need to enter your email address and password and select 'Login'. If this does not work select "forgotten password" option and follow the instructions on screen. If you don’t have an account you can continue as a ‘Guest’ to the 'Passenger Details' page
  • Step 6 - Passenger Details - Enter name(s). If you don't have an account, don't worry, you can register for an online account by simply ticking 'Yes, I wish to create an Iarnród Éireann account' under 'Customer details'. Once your booking is complete you will receive an email with your password, please ensure that you copy and paste the password from the email to avoid making a mistake typing in the password. You can update your password under 'My Account' if you wish
  • Step 7 - Payment Overview - Enter in your card details, read and agree to the terms and conditions then click 'Pay Now'
  • Step 8 - 3D Secure - You may then be brought to a WorldPay 3D Secure section, if your bank wants to verify the card presented when booking, banks do not always require this step. 3D Secure is a protocol used as an added layer of security for online credit and debit card transactions provided by your bank. This is achieved by adding another authentication step for online payments; a password. They will ask you for your secure password or some other information only you the cardholder should know. If you are not registered for 3D secure you will be presented with an option if your bank allows it. Once you have completed this successfully you must click 'Continue'
  • Step 9 - Confirmation - You have now reached the confirmation page, make sure to write down your 'Ticket Collection Number' and keep it safe in order to collect your tickets, you will also receive an email confirmation of your booking with the details included. You can now add the booking to your calendar for convenience

Please see the tutorial video below on how to book a Seat Only Reservation online,

How do I book a wheelchair space?

Step by Step guide to booking a ticket for a Wheelchair Users:

  • Step 1 - Enter your origin and destination in the 'From' and 'To' fields, select a 'Single' or 'Return' ticket and select your date(s). Select the type and number of passengers travelling on the journey eg 2 Adults 1 Student
  • Step 2 - To book a ticket for a Wheelchair user click the ‘Wheelchair users’ option just below the passenger options, a pop-up will appear on your screen. Tick each passenger that requires a 'Wheelchair space'. Select which passenger(s) require a Wheelchair space. If the wheelchair user has a Free Travel Pass they must also select the ‘Seat only reservation’ which is located beside the ‘Wheelchair user’ option. Select each passenger(s) that require this option also. A “Seat only reservation” is not a valid ticket for travel and must be accompanied by a valid ticket. Once you have all the required fields filled out select 'Go'. You will then receive a full list of available services and the total price for all passengers travelling will be displayed, this will include the price of the seat only reservation if this option has been selected
  • Step 3 - Choose the service(s) you wish to travel on by selecting one of the fares presented and select 'Book Tickets'. If you are looking for further information like intermediate stations and catering offering, select the 'Show details' button
  • Step 4- Select Seats - You can select 'Automatic Seat Selection' or 'Manual Seat Selection'. Manual seat selection will allow you to choose which seat you would like to reserve, Automatic seat selection will choose for you
  • Step 5 - Log in - If you have an existing Irish Rail account then you need to enter your email address and password and select 'Login'. If this does not work select "forgotten password" option and follow the instructions on screen. If you don’t have an account you can continue as a ‘Guest’ to the 'Passenger Details' page
  • Step 6 - Passenger Details - Enter name(s). If you don't have an account, don't worry, you can register for an online account by simply ticking 'Yes, I wish to create an Iarnród Éireann account' under 'Customer details'. If you dont want to create an Iarnród Éireann continue as a guest. Once your booking is complete you will receive an email with your password, please ensure that you copy and paste the password from the email to avoid making a mistake typing in the password. You can update your password under 'My Account' if you wish
  • Step 7 - Payment Overview - Enter in your card details, read and agree to the terms and conditions then click 'Pay Now'
  • Step 8 - 3D Secure - You may then be brought to a WorldPay 3D Secure section, if your bank wants to verify the card presented when booking, banks do not always require this step. 3D Secure is a protocol used as an added layer of security for online credit and debit card transactions provided by your bank. This is achieved by adding another authentication step for online payments; a password. They will ask you for your secure password or some other information only you the cardholder should know. If you are not registered for 3D secure you will be presented with an option if your bank allows it. Once you have completed this successfully you must click 'Continue'
  • Step 9 - Confirmation - You have now reached the confirmation page, make sure to write down your 'Ticket Collection Number' and keep it safe in order to collect your tickets, you will also receive an email confirmation of your booking with the details included. You can now add the booking to your calendar for convenience!

How do I change my Account details

  1. Click on 'My Account'
  2. Enter your "e-mail address" and "password", click on "Login"
  3. From the menu of the left (desktop/ Tablet) or the hamburger menu (on mobile) select the section you want to change and click on "Save". You will get a message to say that your details have been updated
  4. Select "Logout"

 

How do I change my Password?

  1. Click on 'My Account'
  2. Enter your e-mail address and password, click on 'Login'
  3. From the menu of the left (desktop/ Tablet) or the hamburger menu (on mobile) select the 'Change Password' option
  4. In the first field 'Current password' enter your current password or if you reset your password enter the 'Temporary Password' you received
  5. In the last two fields ‘New password’ and ‘Repeat new password’ please ensure that your new password meets the required criteria. Your password should contain at least one number, one symbol, one capital and one lower case letter, example - Ireland123!
  6. The password entered into both fields must match. 
  7. Click 'Change password', once successful a green message will appear at the top of the page to say that your password has been updated

If you are looking to reset your password please click below.

How do I change/cancel my reservation?

Please go to our cancellation or amendments section for details.

How do I make a reservation?

You can now reserve seats on most Intercity trains:

Iarnród Éireann recommends purchasing tickets in advance to ease ticket queues at peak times.

How do I pay for my reservation?

Reservations made Online/Telesales:

  • Visa credit/ debit cards
  • Mastercard credit/ debit cards

How do I view my recent transactions?

  1. Click on "My Account"
  2. Enter your "e-mail address" and "password", click on "Login"
  3. From the menu of the left (desktop/ Tablet) or the hamburger menu (on mobile) select the "Booking History" option. You will see all of your previous bookings
  4. Select "Logout"

How far in advance can I make a reservation?

Reservations can be made for travel up to 90 days in advance of the date of purchase. This is to ensure that services you have selected are operating as normal.

Please note booking will close a minimum of 90 minutes prior to departure from originating station. (This is subject to change without notice).

I am getting a message my browser is outdated

If you are receiving the following message 'Your browser is outdated', you will need to update your browser. To see what version you are using;

  1. Open your browser
  2. Click the options icon in the top right hand corner in Chrome and Internet Explorer or top left hand corner in Firefox and Safari
  3. On the drop down menu, click ‘Help’ then click ‘About’
  4. Here, you can see what version your browser is currently on
  5. The minimum Internet Browser versions that are compatible with out website are - Safari 8, Chrome 50, Firefox 54, Internet Explorer 10, Microsoft Edge 0 and Opera 35

If your browser does not meet our requirements, please see our guide on how to update your browser.

I am getting a message my operating system is outdated

If you are receiving the following message 'Your operating system is out of date', you will need to update your operating system. To see what version you are using;

Windows;

  1. Open ‘Start’ in the bottom left hand corner
  2. Search for ‘Windows Update’ in the search bar
  3. You will see if your browser is outdated and what version you are currently running
  4. Please ensure that your operating system meets our requirements in our requirements guide

Mac;

  1. Open ‘App Store’
  2. Click the ‘Updates’ tab in the top menu
  3. You’ll see any software update that is available and what version you are currently running
  4. Please ensure that your operating system meets our requirements in our requirements guide

iOS;

  1. Open ‘Settings’
  2. Open ‘General’
  3. Open ‘About'
  4. You will see the version you are currently running
  5. Please ensure that your operating system meets our requirements in our requirements guide

Android;

  1. Open ‘Settings’
  2. Open ‘About device’
  3. Open 'Software info'
  4. You will see the version you are currently running
  5. Please ensure that your operating system meets our requirements in our requirements guide

See our guide on how to update your operating system for more information.

I am having problems booking?

The internet browser or operating system version you are using may not be supported by Irishrail.ie.To see a list of the browsers and operating systems we support click here.

Any sudden loss of internet connection will cause issues with your booking. Please ensure you have a strong connection when making a booking on irishrail.ie

If you are still experiencing trouble try a different browser or device, alternatively contact our Customer Information Centre on (0)1 836 6222 who can help you or make the booking for you.

I don't know my return details yet, what should I do?

We offer a wide range of ticketing options which provide different levels of flexibility. With a 'Flexible Fare' amendments or cancellations can be made online up to 90 minutes before departure if ticket has not been printed.

If customers are unsure of their return travel plans we would advise customers to make two seperate bookings as return tickets include both legs of travel on the one ticket.

For more information on our ticketing options, please see our Tickets Explained section. 

I had an account and was registered previously but cannot log in?

If you don't book a ticket online within a 13 month period then your email account is deactivated.

If this happens then you need to select the options "I wish to create an Iarnród Éireann account" when entering your contact details on your next booking. Then you will receive an email and a password to your account.

I have a free travel pass, how do I book a seat?

If you are travelling Dublin to/from Ballina, Cork, Ennis, Galway, Limerick, Rosslare, Sligo, Tralee, Waterford or Westport and you wish to reserve or book a seat, select a 'Seat only reservation' ticket on irishrail.ie. It costs from €5.00 per person each way.

Looking for more information check out our FAQ Where do I find Information on the Free Travel Pass? Customers are advised their is limited availability for seat only reservations online.

Step by Step guide to booking a Seat Only Reservation

  • Step 1 - Enter your origin and destination in the 'From' and 'To' fields, select a 'Single' or 'Return' ticket and select your date(s). Select the type and number of passengers travelling on the journey eg 2 Adults 1 Student
  • Step 2 - To book a seat only reservation select 'Seat only reservation' just below the passenger options, a pop-up will appear on your screen. Tick each passenger that requires a 'Seat only reservation'. A 'Seat only reservation' is for Free Travel pass holders or customer who are already in possession of a valid ticket and would like to reserve a seat online. A “Seat only reservation” is not a valid ticket for travel and must be accompanied by a valid ticket. Once you have all the required fields filled out select 'Go'. You will then receive a full list of available services and the total price for all passengers travelling will be displayed, this will include the price of the seat only reservation
  • Step 3 - Choose the service(s) you wish to travel on by selecting one of the fares presented and select 'Book Tickets'. If you are looking for further information like intermediate stations and catering offering, select the 'Show details' button
  • Step 4- Select Seats - You can select 'Automatic Seat Selection' or 'Manual Seat Selection'. Manual seat selection will allow you to choose which seats you would like to reserve, Automatic seat selection will choose for you
  • Step 5 - Log in - If you have an existing Irish Rail account then you need to enter your email address and password and select 'Login'. If this does not work select "forgotten password" option and follow the instructions on screen. If you don’t have an account you can continue as a ‘Guest’ to the 'Passenger Details' page
  • Step 6 - Passenger Details - Enter name(s). If you don't have an account, don't worry, you can register for an online account by simply ticking 'Yes, I wish to create an Iarnród Éireann account' under 'Customer details'. Once your booking is complete you will receive an email with your password, please ensure that you copy and paste the password from the email to avoid making a mistake typing in the password. You can update your password under 'My Account' if you wish
  • Step 7 - Payment Overview - Enter in your card details, read and agree to the terms and conditions then click 'Pay Now'
  • Step 8 - 3D Secure - You may then be brought to a WorldPay 3D Secure section, if your bank wants to verify the card presented when booking, banks do not always require this step. 3D Secure is a protocol used as an added layer of security for online credit and debit card transactions provided by your bank. This is achieved by adding another authentication step for online payments; a password. They will ask you for your secure password or some other information only you the cardholder should know. If you are not registered for 3D secure you will be presented with an option if your bank allows it. Once you have completed this successfully you must click 'Continue'
  • Step 9 - Confirmation - You have now reached the confirmation page, make sure to write down your 'Ticket Collection Number' and keep it safe in order to collect your tickets, you will also receive an email confirmation of your booking with the details included. You can now add the booking to your calendar for convenience!

I have made a mistake with my online booking, what can I do?

If you purchase a low or Semi Flexible ticket for the wrong date we will only cancel it for you for free if you advise us within 30 minutes* of the booking being purchased and provide proof of a new booking** being made for the same journey but for a different date(s).

By Phone Monday to Friday 08:30hrs – 18:00hrs (excluding public holidays)

1) Make a new booking for the correct date(s) for the same journey. Without a new booking number applications will be denied.

2) Contact our Call Centre by phone by calling (0)1 8366 222 Monday to Friday 08:30hrs – 18:00hrs (excluding public holidays).

3) Please have the old and the new booking details ready so we can process your application.

If this happens outside of call centre opening hours customers must:

1) Make a new booking for the correct date(s) for the same journey. Without a new booking number applications will be denied.

2) Contact us through our web form*** requesting

  1. A refund for a booking mistake.
  2. Reference the old booking number.
  3. Reference the new booking number. Without a new booking number applications will be denied.

3) During the next few days, a staff member will investigate the refund claim and advise you of the outcome.

**The timestamp of the new booking must be after the incorrect booking. Bookings made prior to the incorrect booking will not be entertained.

***Iarnród Éireann will not be accountable for any claims of emails sent or not being received. The web form is recorded twice and our records are final.

Fully Flex bookings can be cancelled via the “My Booking” section up to 90 minutes before departure if the ticket has not been printed.

Otherwise normal terms and conditions strictly apply.

I have Taxsaver monthly/annual ticket. Can I reserve a seat on a train?

Yes. You can reserve a seat where available by selecting a Reserve Seat Only

I received a 'reset my password' email but I can't log into my Account?

You have requested a new password for your www.irishrail.ie  account. Please follow the instructions below to reset your password and gain access to your account.

How to Reset your password:

  1. Copy your Temporary Password which is contained in the 'reset my password' email.
  2. Click the 'Activate Password' Button in the 'reset my password' email to activate your Temporary Password.
  3. Enter your email address and paste your Temporary Password into the password field. To avoid any issues, we recommend that you copy and paste the Temporary Password.
  4. Once you can access your Account, we recommend that you change your password. To do this please select the 'Change Password Option' from the available menu.
  5. Paste your Temporary Password from your 'reset my password' email into the 'Current Password' section. Please do not enter any other passwords in this section. Then choose a new password and enter it into the new password fields.Your new password should contain at least one number, one symbol, one capital and one lower case letter, example - Ireland123!
  6. In the last two fields ‘New Password’ and ‘Repeat New Password’ please ensure that your new password meets the required password criteria and that the password is entered correctly into both sections.

Once you have successfully logged into your account with your 'Temporary Password' you will need to update your password as the 'Temporary Password' will expire.

If I purchase my ticket online or by phone, how do I get my ticket?

Is www.irishrail.ie a secure website?

Irishrail.ie currently uses hypertext transfer protocol (http) and is a fully safe and secure website. During the booking flow you will be transferred from a 'http' to a 'https' enviroment where additional security is provided. If you encounter issues while booking on our website through your company enviroment, please ask your Administrator to exclude www.irishrail.ie from their exclusion list. To book directly in a 'https' enviroment please use the following link - https://booking.cf.irishrail.ie

 

My Password does not work, what do I do?

We advise customers to reset their passwords via the My Account Forgotten Password link. Please ensure that you copy the temporary password carefully before pasting it into the password field.

Setting up a new account

Step by Step guide to setting up a new account

An Irish Rail account will allow you to view your recent bookings, save and edit your personal details as well as see important news and special offers from Irish Rail.

If you set up an account with Irish Rail on our old website it is likely that you will now need to create a new account. Accounts can only be set up through the booking process.

  • Step 1 - Book a journey on the Irish rail journey planner, selecting the departure and arrival locations, dates, number of passengers and seats as normal
  • Step 2 - After the seat selection page you will be brought to the account page. Here you will be given the choice to log in with your Irish Rail account or 'Proceed as Guest'. Click Proceed as Guest
  • Step 3 - Enter your customer details as normal. Below this there are two checkboxes. The second of which is 'Yes, I wish to create an Iarnód Éireann account'. Check this box

  • Step 4 - Complete booking as normal
  • Step 6 - You will receive an email with a temporary password shortly after. You can change the password by following the instructions in the email

You will now be able to access your Irish Rail account.

Thinking of developing an app?

Iarnród Éireann is not affiliated with or otherwise involved in the development, marketing or other distribution of any applications to do with Iarnród Éireann.

Please go to our App Developers area

What are the benefits of an Iarnrod Eireann Account?

Here are some of the benefits of having an Iarnrod Eireann Account;

  • Manage your bookings with a simple log in
  • Skip registration
  • More payment options
  • Easily upgrade your journey

You can only create an account during a booking. To create an account select the options "I wish to create an Iarnród Éireann account" when entering your contact details when booking. Then you will receive an email and a password to your account.

What Browsers are currently supported by irishrail.ie?

irishrail.ie is currently supporting the latest versions of Google Chrome, Mozilla Firefox, Safari and Internet Explorer

This minimum versions that are compatible with our website are - Safari 8, Google Chrome 50, Firefox 45, Internet Explorer 10, Microsoft Edge 0 and Opera 35.

If you get a message "your browsers is out of date", please update the browser on your device to the latest version.

What do I do if I did not receive a confirmation email after my booking?

If you have completed a booking online by getting a reservation number at the end of the booking process then you should receive a confirmation email from us within 60 minutes.

If you did not receive an email within that time period then you should check your 'Spam' or 'Junk' folders as your mailbox provider may have placed the email in one of these folders.

Go to Manage My Booking to resend the booking confirmation.

Alternatively, you can check your booking history in your Iarnród Éireann account;

  1. Click on "My Account"
  2. Enter your "e-mail address" and "password", click on "Login"
  3. From the menu of the left (desktop/ Tablet) or the hamburger menu (on mobile) select the "Booking History" option. You will see all of your previous bookings. Note the booking number for collection
  4. Select "Logout"

Customers please note that if you set up an account with an incorrect email address then the confirmation email will be sent to the incorrect email address.

What do I do if the confirmation page does not display?

If you entered all your card details on the payments page and have also gone through the 3D secure area, and the final confirmation page has failed to appear with your reservation number then you can check has your booking gone through by completing the following steps; 

  • Click on "My Account"
  • Enter your "E-mail Address" and "Password", click on "Log In"
  • Click on "My Reservations".  This will list all of the transactions made using the email address
  • If the booking was completed then it will be the first reservation on the list
  • If there are no new reservations then we suggest attempting your booking again because if you were successful then it would appear in your account immediately

 

What type of tickets can I reserve?

Student/Adult/Child and Seat only reservation tickets are available online, subject to availability and the terms and conditions associated with each ticket and fare type. Check out our step by step guide to buying online or our Online Ticket Information section for more information. 

Certain trains such as sporting event specials are sold by reservation only and advance purchase is necessary.

Why is my train is not bookable?

Please note that your train may not be bookable due to one of the following reasons;

  • Online bookings close 90 minutes before a train departs its origin station
  • Some cross route journeys may not be bookable. Please contact us if your InterCity origin and destination combination is not available to book.
  • DART and Commuter services are not available for online bookings
  • Online bookings are only available 90 days in advance

Why won't the website accept my phone number?

If you are entering an non Irish phone number please ensure you include your international dialling code eg From the United States you put 001 or +1 before the phone number.