Customer Service Section for Northern and Eastern Routes Welcome to the Customer Service Section for the Northern and Eastern Division. Serious Service Delay If you have experienced a serious delay while traveling on our services you may be entitled to a Discount Voucher. Passengers delayed between one and two hours are entitled to a 50% refund on the affected leg of the journey. Passengers delayed by over two hours are entitled to a full refund on the affected leg of the journey. In order for us to process your Discount Application your ticket(s) for this journey on-line is required. We aim to process Refund Applications within 15 working days of receipt of application. Occasionally, when serious disruptions occur, we are sometimes unable to meet our response targets. Please bear with us; we will always process your Application as quickly as we can. In order for us to process your Discount Application please print out the Discount Application Form in PDF format (PDF File) and return the completed form by post together with your ticket(s) for this journey to: Customer Relations Department Northern and Eastern Iarnród Éireann Connolly Station Amien Street Dublin 1 Telephone (01) 703 2601 Fax (01) 703 4369