Customer Service Section for Southern and Western Routes Customer Feedback If you have experienced a serious delay while travelling on our services and would like to make a Refund Application, please click here. At Iarnród Éireann, we want to continually improve the standard of our services. We like to hear from our customers to hear what we doing well and where there is room to improve the level of service we provide. We value your feedback whether good or bad and would like to thank you for taking the time to complete the on-line form below. Please be assured that all forms are read and used as part of our planning to improve services. *This symbol indicates a field that is mandatory, and must be completed. *Title   Please Select Miss Mr Mrs Ms Dr Other *Firstname   *Surname   *Email   *Area code & phone number      Address1   Address2   Town   County   Postcode   Country     Journey Details *Date of Journey   *Station at which you boarded   *Scheduled departure time   *Type of Ticket   On-line booking reference (if applicable)   *Where your ticket was purchased   *Nature of feedback / complaint   Please Select Catering Did not get my seat 1st Class / CityGold Did not get my seat Standard Class On-board train cleanliness Toilets on-board trains Facilities on-board trains Facilities at station Timetable issues Heating / air conditioning Lack of information / announcements Other issues *Comments       Alternatively, please write to us at the address below including your ticket for this journey or your on-line booking reference. Customer Relation Department Southern and Western Iarnród Éireann Heuston Station Dublin 8 You can also contact our Customer Relations Department, Southern and Western by phone on 01 7034499. Details of our service commitments to our customers is contained in our Customer Charter. All tickets are sold subject to the conditions contained in our Conditions of Carriage. Any personal details you submit to us will enjoy the full protection of the Data Protection Act. For details please read our privacy statement.