Amendments and Cancellations
Currently Iarnród Éireann has no facility to cancel or amend a booking online, however, you can request for your booking to be cancelled through our contact us section. Passengers wishing to travel on the same day, but on an alternative train other than the time shown on their ticket, can do so provided seats are available, by paying a surcharge if applicable. The surcharge of €10 should be paid at the booking office before boarding the train. If a booking office is not open the surcharge must be paid on board the train. All tickets are only valid for travel on the dates printed on the ticket only.
Failure to produce a valid ticket, appropriate ID or surcharge where necessary will result in a fine of €100 together with the relevant unpaid fare.
Change and Cancellation charges apply. Cancellation requests made after the dates printed on the ticket cannot be facilitated. Bookings that have not been cancelled prior to the expiry date on the ticket are not eligible for refund.
To cancel a reservation call the Iarnród Éireann Call Centre or alternatively send an email (if you are calling after office hours you can leave a voicemail by selecting option 5 on the menu given if you wish to do so) - contact details below. In order to qualify for a refund, cancelled tickets must be submitted to Iarnród Éireann within 60 days of the expiry date as printed on the ticket. Cancelled tickets should be submitted to;
Iarnród Éireann, Customer Information Centre, Amiens Street, Dublin 1.
The following refund rules apply:
- Cancelled 4 or more days prior to travel - 80% refund on the ticket price.
- Cancelled 1 - 3 days prior to travel - 50% refund on the ticket price.
- No refund due on day of travel of cancellations, seat reservation charges, transaction or credit card fees.
- Tickets must be submitted to the address shown above before a refund can be processed.
Iarnród Éireann Call Centre: 1850 366 222 (outside of Ireland 00 353 1 8366222)
Opening Times: Monday - Friday 08.30 - 18.00
To cancel or amend a booking outside of opening hours, please email or leave a voicemail.