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Message from Chief Executive in relation to DART service disruption on evening of Wednesday 13th September

14 September 2017

Message from Chief Executive in relation to DART service disruption on evening of Wednesday 13th September

Dear Customer

I am very sorry for the delays you experienced to your journey last night which occurred as a result of part of a Dart train becoming derailed at low speed at Dun Laoghaire. This initially blocked the northbound and southbound lines. As a consequence we were unable to operate trains in either direction between Grand Canal Dock and Bray. When our emergency response staff got to the site of the incident we were able to reopen a part of the line when it was safe to do so. The line between Lansdowne Road and Bray remained closed until the early hours of the morning and full services resumed from first service this morning.

A detailed review commenced this morning to start to learn lessons from the feedback we have received. If you would like to add to this feedback please feel free to contact me at http://www.irishrail.ie/contact-us/customer-service-section 

Once again I sincerely apologise for the disruption to your journey.

Yours sincerely

David Franks
Chief Executive
Iarnród Éireann/Irish Rail