Travel Information

DART Accessibility Policy

Following a review of accessibility on DART, and consultation with users and representative bodies, Iarnród Éireann has launched a brand new DART Improved Accessibility Policy, a new zonal system to provide better service and quicker response times for DART accessibility users. This policy divides the 31 stations on the DART line into 13 zones, with each zone including between one to four stations. One station in each zone will always manned and will provide support to other stations in that zone.

The DART Accessibility Policy went live on the 29th January 2018, on an initial six month trial basis. See our Step by Step Guide below.

DART Assistance Reports 2018
February 26th - March 25th
March 26th - April 22nd
April 23rd - May 30th
May 21st - June 17th

Step by Step Guide:

  1. Please select below from our Departure Station List which station you will be departing from and you will be guided to the relevant Zone, alternatively, click the link to view our zonal chart
  2. Once guided to the relevant Zone, call the number provided for the Zone (see Station Contact Hours) and inform the staff member of your travel details as recommended, four hours in advance
  3. Then on arrival at your departure station, make yourself known to staff and they will ensure your safe passage onto the train and arrival at your destination station

Station Contact Hours:

  • Monday - Friday: 06:00hrs - 24:00hrs
  • Saturday: 07:00hrs - 24:00hrs
  • Sunday: 09:00hrs - 24:00hrs

Passenger Assistance Prototype App

We are now exploring a new way our customers can book assisted travel services through a prototype app that has the potential to improve the experience for all, delivering a more streamlined and efficient passenger assistance service. We are currently looking for passengers to test this prototype. See here for more details.

For more information download our DART Improved Accessibility Guide or why not try our handy wallet sized guide.

Zone 1 Departure Stations
Call (01) 828 6301 for:

Greystones 

Bray 

Shankill 

 

Zone 2 Departure Stations
Call (01) 828 6240 for:

Killiney

Dalkey

Glenageary

 

Zone 3 Departure Stations
Call (01) 828 6180 for:

Sandycove and Glasthule

Salthill and Monkstown

Dún Laoghaire 

 

Zone 4 Departure Stations
Call (01) 888 0187 for:

Seapoint

Blackrock

Booterstown

Sydney Parade

 

Zone 5 Departure Stations
Call (01) 888 0184 for:

Sandymount

Lansdowne Road 

 

Zone 6 Departure Stations
Call (01) 703 3633 for:

Grand Canal Dock

Dublin Pearse

 

Zone 7 Departure Stations
Call (01) 888 0154 for:
Tara Street 

 

Zone 8 Departure Stations
Call (01) 703 2358 for:
Dublin Connolly 

 

Zone 9 Departure Stations
Call (01) 828 6460 for:

Clontarf Road

Killester

 

Zone 10 Departure Stations
Call (01) 828 6800 for:

Harmonstown

Raheny

Kilbarrack 

 

Zone 11 Departure Stations

Call (01) 828 6840 for:

Howth Junction and Donaghmede

Bayside

 

Zone 12 Departure Stations
Call (01) 828 6920 for:

Sutton

Howth  

 

Zone 13 Departure Stations
Call (01) 828 6960 for:

Clongriffin

Portmarnock

Malahide 

 

Commuter Stations
Call (01) 7032507 for:

Ashtown

Broombridge

Drumcondra

Call (01) 888 0049 for:

Castleknock

Clonsilla

Coolmine

Leixlip Confey

Navan Road Parkway

Call (01) 628 5509 for:

Leixlip Louisa Bridge

Maynooth

Call (01) 828 1360 for:

Balbriggan

Donabate

Rush and Lusk

Skerries

Useful Information:

Aural and Visual

All DART stations have electronic information screens and/or public address announcements.

Car Parking

Not all DART stations have parking please check your station before travelling. For DART stations with car parks they have designated car parking spaces for European Parking Card holders. They are provided at a convenient location on a concrete or tarmac surface, with dropped kerbs and non-slip pavements where appropriate.  

Gate

All DART stations have automated ticket barriers with at least one wider gate for wheelchair users or others who may need it. One gate always remains open when stations are unmanned.

Guide Dogs

Guide/Assistant dogs working and in training are permitted to travel on all Iarnród Éireann services without restriction, as long as they are always clearly identifiable by coat or harness.

Ramps

Our staff will use ramps to help you on or off our trains if required. 4 hours advance notice is recommended to ensure staff can be redeployed to assist you on or off our services.

At some stations there is a gap between the platform and the carriages which may create difficulty for people who are visually impaired or have mobility impairments and assistance may be required when boarding or alighting from the train.

Wheelchairs and Powered Scooters

As scooters come in a wide variety of shapes and sizes, many have problems on trains, being unable to manoeuvre safely inside a carriage.

These problems mean that trains cannot carry some scooters, if you are a scooter-user who wants to travel by rail, you should inform your departure station when contacting them to ensure your scooter can be accommodated.

Broombridge
Broombridge