Iarnród Éireann Accessibility on Trains
Iarnród Éireann endeavours to assist all customers with mobility impairments to travel on our rail services. The more information we have about the assistance you require, the better we will be able to assist you.
Planning Your Train Journey with a Disability
If possible, please let us know in advance of your travel plans so that arrangements can be made for you to have as comfortable a journey as possible. If it is not possible to contact us, we will do our utmost to provide assistance.
Similar arrangements can also be made at your destination station and at an intermediate station if you need to change trains.
When contacting your local station or the accessibility office, please give the following details:
- Date of travel and departure time of the train
- Departure and Destination station and any intermediate stations where a change of train is necessary
- Nature of disability and assistance required
- Means of transport to and from departure and arrival stations eg taxi, private car and whether someone is meeting you at your destination
- Whether you will be travelling alone or with a companion
- Whether assistance will be required at both the departure and arrival stations (including changeover stations if applicable) and if so how staff will be able to identify you
- Any other details to assist railway staff or which you wish to clarify
If you need to cancel a journey for which special arrangements have been made, please let us know so that staff can be made available to assist others.
Hub System Explained
- A Hub station is a manned location / a Non Hub station is an unmanned location
- A Hub station may be contacted in advance to arrange assistance for all mobility impaired passengers, alternatively contact may be made through Iarnród Éireann customer care
- Contact details are displayed (in the booking hall e.g. below) for the nearest Hub and alternative at all Non Hub locations, also through the Irishrail website
- In the event a mobility impaired passenger that requires assistance arrives at an Non-Hub location without advance contact, the displayed numbers of nearest Hub or Alternative may be contacted where the rail operative will arrange and travel to provide assistance
- The Hub Zone station system layout for the Dart Network is assessable through the Irishrail website
DART Accessibility Bookings
We are better able to assist you if you contact us as far in advance as possible, but try to give at least 24-hours' notice of your journey. You can contact us by emailing email@example.com or calling (01) 836 6222 (Monday - Friday 08:30-18:00hrs excluding public holidays).
Intercity Wheelchair Bookings
Passenger Assistance Protoype App
We are now exploring a new way our customers can book assisted travel services through a prototype app that has the potential to improve the experience for all, delivering a more streamlined and efficient passenger assistance service. We are currently looking for passengers to test this prototype. See here for more details.
Disability Access at Iarnród Éireann Stations
Since 2000, all new railway stations have generally been designed and constructed in accordance with accessibility standards/best international practice.
An accessibility refurbishment programme to make the existing railway stations accessible is underway on a railway line by railway line basis.
For more information about accessibility at our stations, click here.
Staffing at Iarnród Éireann Stations
Many of our stations have reduced staffing (meaning there is only one member staff on duty or staff who can assist, and will have other duties) or stations may be unstaffed.
When you book your assistance, our Customer Information Team will advise you of the most suitable stations to use, according to your needs.
Disabled Car Parking at Iarnród Éireann Stations
All our station car parks have designated car parking spaces for European Parking Card holders. They are provided at a convenient location on a concrete or tarmac surface, with dropped kerbs and non-slip pavements where appropriate.
Wheelchairs and Powered Scooters On-Board Trains
There are a limited number of wheelchair accessible spaces on each train, it is important therefore that you book your space in advance.
Because scooters come in a wide variety of shapes and sizes, many have problems on trains, being unable to manoeuvre safely inside a carriage.
These problems mean that trains cannot carry some scooters, if you are a scooter-user who wants to travel by rail, you should contact the station to ensure your scooter can be accommodated.
Accessibility Ramps for Train Access
Our staff will use ramps to help you on or off our trains if required, 24 hours advance notice needs to be given to ensure staff can be redeployed to assist you on or off our services.
At some stations there is a gap between the platform and the carriages which may create difficulty for people who are visually impaired or have mobility impairments and assistance may be required when boarding or alighting from the train.
Priority Seating On-board Trains
Iarnród Éireann undertakes to make every reasonable effort to ensure that disabled passengers can obtain a seat on a train. Seats may be booked online at www.irishrail.ie. Usually, this will be a designated Priority Seat.
Assistance Dogs On-board Trains
Guide/Assistance dogs are welcome on all Iarnród Éireann services and train stations.
Complaint under Disability Act
If you wish to register a complaint under the 2005 Disability Act please contact firstname.lastname@example.org