Travel Information

Passenger Assistance Prototype App

Passenger Assistance Prototype App

We are developing and testing a Passenger Assistance App prototype that will allow individuals to pre-book assistance and manage their journeys. We are exploring whether an app such as this has the potential to make a significant improvement to the way individuals with mobility and vision impairments access our services. As this is a prototype, we are currently only testing it on the DART line but would ultimately like to extend it to our full service if successful.

We are currently looking for mobility and vision regular impaired DART users to become part of a research panel which will include live testing of a prototype app.

To take part participants need:

  • To be 18 years or older
  • To have your own iPhone (iPhone 5s/6 or later)
  • Be comfortable making regular trips on the DART.
  • Agree to the terms of the testing phase.

Scope of the testing phase

Out of the research panel we will select a group of passengers who are regular DART users, to take the DART as they regularly would over an 8 week period, but use the Passenger Assistance prototype app to book assistance for their journeys. We would also ask passengers to then submit feedback on each journey taken which has been booked through the application.

If you would like to be part of this project or if you know someone who would, contact us through one of the following options below and a member of our team will get back to you.

Apply for trial

Alternatively you can email us your name and contact details directly to accesspilot@irishrail.ie

or call us on 01 703 4837

 

Form content

The content of the form can be found at: https://irishrail.typeform.com/to/aFsKB4