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Planning Your Journey

Whenever possible, please let us know in advance of your travel plans so that arrangements can be made for you to have as comfortable a journey as possible. If it is not possible to contact us, we will do our utmost to provide assistance.

Similar arrangements can also be made at your destination station and at an intermediate station if you need to change trains.

We are better able to assist you if you contact us as far in advance as possible, but try to give at least 24-hours' notice of your journey.

When contacting your local station or the accessibility office, please give the following details:

• Date of travel and departure time of the train.
• Destination station and any intermediate stations where a change of train is necessary.
• Nature of disability.
• Means of transport to and from departure and arrival stations e.g. taxi, private car and whether someone is meeting you at your destination.
• Whether you will be travelling alone or with a companion.
• Whether assistance will be required at the departure and arrival stations and if so how staff will be able to identify you.
• Any other details to assist railway staff or which you wish to clarify.

Please give similar details about your return journey, if known, particularly if you are returning the same day or within a few days.

If you need to cancel a journey for which special arrangements have been made, please let us know so that staff can be made available to assist others.

This guide is intended to assist you in planning your journey. Train timetables are available from all stations as well as travel centres in Dublin, Cork and Belfast. The timetables for Intercity, Suburban Rail and the DART are also available here.

Stations
For access details for each station, click here.

Trains
Trains require a ramp to permit boarding from the platform to the carriages. A special portable ramp is used for this purpose. These are currently available at all staffed stations and on board some trains.

At some stations there is a gap between the platform and the carriage. This may create difficulty for the mobility and visually impaired and assistance may be required.

There is a dedicated wheelchair accessible space in the dining car of the older trains. All dining cars in the older fleet have been modified to provide wheelchair access and accommodation. The new carriages have all been designed with accessibility in mind.

In the event of numerous wheelchair users travelling, we need advance notice to facilitate the removal of seats and tables from a coach so that the necessary accommodation can be provided.

A small number of services are operated by coaches which are not accessible to wheelchair users, so advance notice or enquiry will ensure that customers are not disappointed.

Guide dogs are welcome on all Iarnród Éireann services.

How May We Assist You Further?
Is there something we haven't considered? Iarnród Éireann is always looking for ways to improve service to all of our customers and we would like to hear from you. Please click here to contact us.