Frequently Asked Questions

FAQ

The Leap Card can be used for rail travel between stations within the 'Dublin City and Commuter Zone'. All stations in the Greater Dublin area from Rathdrum to Drogheda, from Dublin City Centre stations to Enfield and Kildare including all DART services.

The Leap Card also works in the Cork Commuter area.

Usage outside of the Short Hop Zone and Cork commuter Rail services will result in a Fixed Payment Notice of €100 plus the relevant unpaid fare.
Travel Credit works in a similar way to mobile phone credit. Every time you use the card to travel the cost of the journey is deducted. If there is insufficient no credit on the card it cannot be used for any further journeys until it is 'Topped Up' at a ticket machine or online at www.leapcard.ie.

There are no Top-Up facilities at Ticket Offices.
At the start of the journey, you need to 'Touch-On' using your Leap Card at a gate or validation pole. At the end of a journey you must 'Touch-Off' to ensure the correct fare is applied.

Touch-On - Identifies the origin of the journey
Touch-Off - Identifies the destination of the journey

If you don't Touch-On you are committing fare evasion.
If you don’t Touch-Off you will pay more.

Tagging on at our gate;
- Hold the Leap Card against the Smart Card reader on the gate
- If you have credit on your Leap Card, the gate will open and allow you to enter and start your journey
- Your current ePurse balance will appear on the display on the gate
Gates and Poles may on occasion fail to identify the Touch-On / Touch-Off. It is up to the customer to ensure the card has been read successfully. The two main reasons for card failure are:

1. Incorrect Positioning of Smart Card
If the Leap Card is not placed against the reader/'target' on the pole or gate, it will not be read. Ensure that the card is held steadily against the Card reading 'target' for at least a second.
Do not wave the card over the Smart Card reading target. Do not put the Smart Card into the horizontal paper ticket slot on a gate.

2. Smart Card Interference
Remove the Leap Card from your wallet or bag before using it. Other Smart Cards you may have in your wallet or bag can cause interference with this card, which will make it inoperable.
You can now reserve seats on most Intercity trains:
- Online at http://www.irishrail.ie/ - Check out our step by step guide to buying online
- Customer Contact Centre
- At selected Intercity Stations
- Tickets are also available at selected Travel Agents
Iarnród Éireann recommends purchasing tickets in advance to ease ticket queues at peak times.
Student/Adult/Child and Seat only reservation tickets are available online, subject to availability and the terms and conditions associated with each ticket and fare type. Check out our step by step guide to buying online or our Online Ticket Information section for more information.

Certain trains such as sporting event specials are sold by reservation only and advance purchase is necessary.
Reservations made Online/Telesales:
- Visa credit/ debit cards
- Mastercard credit/ debit cards
The internet browser or operating system version you are using may not be supported by Irishrail.ie.To see a list of the browsers and operating systems we support click here.

Any sudden loss of internet connection will cause issues with your booking. Please ensure you have a strong connection when making a booking on irishrail.ie

If you are still experiencing trouble try a different browser or device, alternatively contact our Customer Information Centre who can help you or make the booking for you.
Seat facing reservations are available on certain direct services on the Cork/Dublin route and all Belfast/Dublin services because of the types of train operating these routes.

When you are reserving a seat on either route
- Select "Manual Seat Selection"
- Where direction of travel is available this will be shown as "Direction of Travel" on top of the coach on display for seat selection
- Where a train is operating that we cannot guarantee direction of travel, we will not show any indication
Unfortunately, on other routes and services, operated by our new fleet of Intercity Railcars we are unable to commit or present to you the direction the seat is facing as these new trains can change direction in a few locations around our network.
1. Click on 'My Account'
2. Enter your "e-mail address" and "password", click on "Login"
3. From the menu of the left (desktop/ Tablet) or the hamburger menu (on mobile) select the section you want to change and click on "Save". You will get a message to say that your details have been updated
4. Select "Logout"
1. Click on "My Account"
2. Enter your "e-mail address" and "password", click on "Login"
3. From the menu of the left (desktop/ Tablet) or the hamburger menu (on mobile) select the "Booking History" option. You will see all of your previous bookings
4. Select "Logout"
irishrail.ie is currently supporting the latest versions of Google Chrome, Mozilla Firefox, Safari and Internet Explorer.

To see a list of the browsers and operating systems we support click here.

If you get a message "your browsers is out of date", please update the browser on your device to the latest version.
1. Click on 'My Account'
2. Enter your e-mail address and password, click on 'Login'
3. From the menu of the left (desktop/ Tablet) or the hamburger menu (on mobile) select the 'Change Password' option
4. In the first field 'Current password' enter your current password or if you reset your password enter the 'Temporary Password' you received
5. In the last two fields ‘New password’ and ‘Repeat new password’ please ensure that your new password meets the required criteria. Your password should contain at least one number, one symbol, one capital and one lower case letter, example - Ireland123!
6. The password entered into both fields must match.
7. Click 'Change password', once successful a green message will appear at the top of the page to say that your password has been updated
If you are looking to reset your password please click below.
- Online at www.irishrail.ie
- At the Ticket Office or at the Ticket Vending Machine in station where available (you may be charged an onboard supplement if ticket is not purchased before boarding the train)
  
  You can now reserve seats on most Intercity trains. Iarnród Éireann recommends purchasing tickets in advance to ease ticket queues at peak times.
  
  *Advance reservations can be made up to 90 days in advance*
  
  Alternatively; DART, Commuter and non-reservable Intercity tickets may be purchased in advance or on the day of travel from DART, Commuter and Intercity stations and a selection of monthly commuter tickets are available at your station.
Reservations made Online/Telesales:
- Visa Debit Card
- Mastercard
- Credit Card
We do not accept American Express cards.

Reservation made in person (ie at selected booking offices):
- Cash
- Credit/Debit Cards
You can now reserve seats on most Intercity trains:
- Online at www.irishrail.ie
- By Phone
- At selected Intercity Stations
Iarnród Éireann recommends purchasing tickets in advance to ease ticket queues at peak times.

*Advance reservations can be made up to 90 days in advance*

Alternatively; DART, Commuter and non-reservable Intercity tickets may be purchased in advance or on the day of travel from DART, Commuter and Intercity stations and a selection of monthly commuter tickets are available at your station.
If your train was delayed due to circumstances within the control of Iarnród Éireann the following apply;

If you are more than one hour late in arriving at your destination, we will normally offer you discount vouchers for use against future ticket purchases. The value of discount vouchers is based on the length of delay and the fare you have paid for your single journey.

For delays of one to two hours, we will give you vouchers to the value of 50 percent of the fare you have paid for the portion of your journey affected.

For delays over two hours, we will give you vouchers to the value of 100 percent of the fare you have paid for the portion of your journey affected.

Click here to view our passenger charter.
You must make all refund claims within 28 days of the end date of your ticket. We may ask for extra evidence to support your claim for a refund.

An administration fee will be charged and if you have purchased a reservation either online, telesales or at a booking office the terms and conditions you agreed to will apply.
For your own comfort it is best to avoid rush hour times. These are approximately between:
- 07:00 hrs and 09:00 hrs and between
- 17:00 hrs and 19:00 hrs weekdays
Friday afternoon and evenings are very busy on Intercity routes. Intercity trains are also very busy on Sunday evenings returning to Dublin.
- Online
- Printable timetable
- Talking Timetable 1890 77 88 99
- Contact your local station
On-board catering resumes on the Cork to Dublin route from the 24th April. A limited service will operate initially with more services being added over the following weeks. From the 15th May a full trolley service will be in place on all Dublin to Cork and Cork to Dublin services.

Customers please note, all catering services are cashless and cash will not be accepted on board.

On-board catering is available on the Dublin - Belfast Enterprise services.

Retail / catering facilities are available at many of our stations.

Go to our Catering section for more information.
Yes, please contact the terminal station of the service you travelled on. You can find all station contact details on our Station Information page.

For all services into Heuston Station call (01) 703 2132 (Monday to Friday 09:00 - 17:00).

For all services into Connolly Station call (0)1 703 2358 (Monday to Friday 07:00 - 19:00).

or

Send an email to lostproperty@irishrail.ie with a subject line of Lost Property, please ensure to provide your full name and contact number, and as many details as possible.

Please note that we only hold onto lost property items for 30 days.
Children aged from five years old up to nineteen years are entitled to purchase a child ticket or fare.

Children under the age of five years are entitled to travel for free any Iarnród Éireann services when accompanied by a fare paying adult provided children do not occupy seats required for other fare paying passengers.

Those who wish to book a seat on reservable trains for a child under five years of age, may do so only by selecting the "Free Travel Pass or Valid Ticket' option on the journey planner.
For information on the Free Travel Pass scheme please see the below links;
- If you wish to book onto a train see our handy guide Booking a 'Free Travel Pass or Valid Ticket' option
- For information on how to travel with a Free Travel Pass on rail services see our FAQ Do I need to get a ticket to accompany my Free Travel/Public Services Card?
- For more information on how to use your Public Service Card for free travel check out this TFI How to use your PSC for free travel leaflet or visit freetravel.ie
- For information on what a Free Travel Pass is go to the Department of Social Protection website, contact your local Social Welfare Office or Call their Information Line at 1890 500 000 (from the Republic of Ireland only) or 00353 71 915 7100 (from Northern Ireland or overseas).
All free travel passes are issued by the Department of Social Protection not by the transport provider. Free travel passes are non-transferrable and can only be used by the named person.
Iarnród Éireann operates a fixed penalty payment scheme on all our routes, (Intercity, Commuter and DART). You must Purchase a valid ticket for the journey you are making, before joining the train.

If you don’t have a valid ticket on board the Train you will have to pay a fixed penalty payment of €100 plus the unpaid fare.
Here are the contact details for our Revenue Protection Unit

Revenue Protection Building
Connolly Station
Amiens Street,
Dublin 1

Email: rpu@irishrail.ie
3D Secure is a protocol used as an added layer of security for online credit and debit card transactions. This is achieved by adding another authentication step for online payments; a password.

It was developed by Visa and named “Verified by Visa”. MasterCard then developed a service based on the same protocol called “MasterCard® SecureCode™”. It was created to improve the security of Internet payments by offering an extra layer of security to customers before making a purchase online. This involves selecting a password. This ensures your credit card cannot be used fraudulently as only you will know the associated password.

The first time you make a purchase with a 3D Secure enabled card you will be redirected to your issuing credit card’s secure website. Before you proceed you must verify some personal details and select a password. This is integrated into our checkout page. You must never disclose this password to anyone – this is how you guarantee your card is secure. Do not write your password down anywhere.
If your card's been rejected, don't panic. There could be a few simple reasons why:
- The customers' issuing bank has declined our request for the funds
- Wrong card number entered
- Wrong CVV/CVC entered (last 3 digits on back of the card)
- Card expiration date is in the past
- Customers have had a replacement new card but using the old one
- Multiple attempts using the same card can lead to us blocking your card, if so contact us
If you are still having issues, you can contact us here.
If you haven’t purchased a product or service online using 3D Secure before on any website, you will be redirected to your issuing credit card’s secure website where you must verify some personal details and select a password. This is integrated into our checkout page. You must never disclose this password to anyone – this is how you guarantee your card is secure. Do not write your password down anywhere.
If you can’t remember your 3D Secure password you need to contact your bank or in the 3D Secure section there will be an option to select 'Forgotten Password' or 'Retrieve Password'. Follow the instructions provided. We don’t save your 3D Secure password on any Iarnród Éireann computer system; when you selected your password this was saved only on your bank’s computer system. Iarnród Éireann will never contact a customer to ask for your 3D Secure password and we cannot help you retrieve forgotten 3D Secure passwords.
For further details on 3D Secure you need to contact your issuing bank or the following websites:
- Verified by Visa - Information and Activation
- Verified by Visa - Demonstration of using Verified by Visa (Flash plugin Required)
- MasterCard® SecureCode™ – Explanation, Sign up and Demonstration
- Scenario 1 – ALL CARDS: If your card issuer hasn’t implemented 3D Secure, you will continue your payment transaction as normal;
  - Scenario 2a - MASTERCARD: If your bank has implemented 3D Secure but you have not registered for 3D Secure before, you may have 3 attempts to skip the 3D Secure process – on the fourth attempt you must complete the transaction through the 3D Secure process by registering a 3D Secure password;
  - Scenario 2b - VISA: If your bank has implemented 3D Secure but you have not registered for 3D Secure, you must complete the transaction through the 3D Secure process by registering a 3D Secure password – there are no options to bypass;
- When registering for the first time, you must first verify you are the cardholder by answering some security questions as chosen by your bank (eg your mother’s maiden name, your credit card limit, your CCV number, your expiry date amongst other potential questions)
- If successful, you select a 3D Secure password, a password reminder hint and a personal greeting
- If unsuccessful, you must ring your card issuing bank (depending on your card issuer, you may have three attempts to enter your password)
- The personal greeting gives you confidence you are visiting a trusted site the next time you complete a 3D Secure transaction on irishrail.ie or any other 3D Secure enabled website
- Scenario 3 – ALL CARDS: If your card issuer has implemented 3D Secure and you have previously registered a 3D Secure password (on irishrail.ie or any other 3D Secure website), you have to insert your 3D Secure password to complete the transaction. You will see your personal greeting that you previously set (eg Welcome back John) to reassure you that you are on a trusted 3D Secure page. If you cannot remember your password, there is a password reset facility. Depending on the card issuer, you may have three attempts to insert your correct password
Yes, Iarnród Éireann Irish Rail provide FREE apps for iOS and Android mobile devices, click link for more information.

Please rate and comment on our apps in the stores and help us to improve them for you.

Any other apps claiming to be Iarnród Éireann Irish Rail, partners or affiliates are unofficial and have nothing to do with Iarnród Éireann.
Yes, a Luas add on is available for customer travelling on rail services. Simply select 'Dublin Connolly' if your selected services orgin or destination is 'Dublin Heuston' and if the origin or destination is 'Dublin Heuston' select 'Dublin Connolly'. Origin and destination of services can be seen on our Intercity Route Map.

For example; if you are travelling from Cork you would select 'Dublin Connolly' for the Luas add on. Or if you are travelling from Sligo you would select 'Dublin Heuston' for the Luas add on.

The Luas ticket allows customers to travel on the Luas Red Line between Dublin Heuston and Dublin Connolly/George's Dock or Dublin Bus Route 4 to Mount Street for the date or dates on the ticket only.

Cost: €1.40 each way.
Available from: irishrail.ie as an origin and or destination
Available from: Ticket vending machines or booking offices into Dublin only
Yes. There are a limited number of wheelchair accessible spaces on each train, it is important therefore that you book your space in advance.

You can book this space by contacting your local station and advising them of the date(s) and service(s) you intend to travel on. They will then record this and make sure that a staff member is available to assist you on the day(s) of travel.

Alternatively, you can reserve the wheelchair space on a number of Dublin/Cork services. To do this you need to do the following;
- Input your travel criteria and click 'Go'
- Select the service(s) you wish to travel on
- Choose the number of tickets required and click 'Buy Ticket' (If you are in possession of a DSP pass then you need to select 'Reserve Seat Only'.)
- Input name(s) of passengers
- Click 'Select Your Own Seat'
- Click the wheelchair icon if available and proceed with booking.
Trains with wide, power- operated doors and dedicated wheelchair spaces operate on most of our services. It should be noted that some stations there is a gap between the platform and the carriages which may create difficulty for people who are visually impaired or have mobility impairments and assistance may be required when boarding or alighting from the train.

We can accommodate wheelchair or powered scooters up to 700mm in width and 1200 mm long (including footplates) height 1435mm including occupant a maximum weight of 300kg including occupant and a turning radius of 900mm.

For safety reasons if your wheelchair or mobility scooter is larger that the permitted dimensions, we cannot accept it as the wheelchair or scooter may not be able to turn corners on board the train.
If you have completed a booking online by getting a reservation number at the end of the booking process then you should receive a confirmation email from us within 60 minutes.

If you did not receive an email within that time period then you should check your 'Spam' or 'Junk' folders as your mailbox provider may have placed the email in one of these folders.

Go to Manage My Booking to resend the booking confirmation.

Alternatively, you can check your booking history in your Iarnród Éireann account;
1. Click on 'My Account'
2. Enter your 'e-mail address' and 'password', click on 'Login'
3. From the menu of the left (desktop or Tablet) or the hamburger menu (on mobile) select the 'Booking History' option. You will see all of your previous bookings. Note the booking number for collection
4. Select 'Logout'
Customers please note that if you set up an account with an incorrect email address then the confirmation email will be sent to the incorrect email address.
If you entered all your card details on the payments page and have also gone through the 3D secure area, and the final confirmation page has failed to appear with your reservation number then you can check has your booking gone through by completing the following steps;
- Click on "My Account"
- Enter your "E-mail Address" and "Password", click on "Log In"
- Click on "My Reservations". This will list all of the transactions made using the email address
- If the booking was completed then it will be the first reservation on the list
- If there are no new reservations then we suggest attempting your booking again because if you were successful then it would appear in your account immediately
In line with our GDPR policy if an account is inactive for 13 months then your Iarnród Éireann account is deleted.

You can set up a new account next time you are booking. When the option to enter your account details or proceed as a guest comes up, click proceed as a guest and enter your details as normal.

To set up an account simply tick the box which says ‘Yes, I wish to create an Iarnród Éireann account’. The tick box can be found in ‘Personal Details’ and under ‘Customer details’ as seen in the screen shot below. Once your booking has been confirmed you will receive an email with your account details.
GoCar is a ‘subscribe and drive’ system. In order to rent any GoCar you must firstly become a member of the GoCar service. Signing up is easy! All you need to do is sign up online at www.gocar.ie and complete the online form. Then you will need to send in a photo or scanned copy of your driving licence. If you complete the application form and send in your licence before 4pm Monday-Friday then they will put your GoCard in the post the same day! Once you have your GoCard you are free to book GoCars all across Dublin and Cork. You can book a GoCar from 5 minutes in advance to 6 weeks depending on availability.

Once you have made your booking you arrive to your selected GoCar and hold your GoCard up to the windscreen, wait for the doors to open and then hop in! Enter your PIN into the console in the glove box and take the keys and go! When you’re finished with your GoCar return it to the GoBase you picked it up from and replace the keys into the glove box, make sure to lock the car with your GoCard.
They have listed some trouble shooting guidelines on the insert in the glove box, please have a read through these first. Sometimes the issue is very easily fixed. Most GoCars have an additional safety feature where the clutch must be fully engaged before the engine will start. Another common issue is when the PIN has been entered incorrectly, if you think this might have happened please replace the keys and relock the car with your GoCard. Wait a minute or so and try the process again!

Should you still be stuck please call 01 844 1969 where they will get someone out to help you if necessary.
When you go to collect your GoCar they ask that you have a quick look around the car. If you notice any damage please check the damage report sheet in the driver’s door. If this damage has not been reported please call them on 01 844 1969 to let them know and mark the damage in the book.

If the damage has been reported in the book then there is no need to call. You can continue on your journey. If you arrive to the GoCar and it is excessively dirty please call to let them know, they can try and move you to an alternative GoCar if you wish.
If you wish to appeal against a fixed payment notice, with which you have been issued, you must do so in writing or via email to the addresses shown on the receipt given to you by the inspector within 21 DAYS. Failure to pay will lead to a prosecution and a Criminal conviction plus a fine of up to a €1000 in the District Courts.
Here are some of the benefits of having an Iarnrod Eireann Account;
- Manage your bookings with a simple login
- Skip registration
- More payment options
- Easily upgrade your journey
You can only create an account during a booking. To create an account select the options "I wish to create an Iarnród Éireann account" when entering your contact details when booking. Then you will receive an email and a password to your account.
A Leap Card is a reusable plastic smart card that can be used instead of paper tickets to pay-as-you-go for transport in Dublin. This card is used to store travel credit that is deducted as and when you use it when travelling on public transport.

Customers pay less with a Leap Card than when paying for single fares with cash on DART and Commuter rail services, Dublin Bus and Luas services.

Customers can register their Leap Card online, so if it's lost or stolen, no one else can use it.

For more information, go to leapcard.ie
The Leap Card system Caps a customers use of travel credit so that once you hit the cap value you can continue to travel as normal on the applicable transport operator, but no further travel credit will be taken from your card on their services.

Once you hit the Cap value for the day of the week, you should continue to use their Leap Card as normal when travelling. You should still Touch On and Touch Off as normal in order to have a valid card for inspection.

If you make lots of trips with your Leap Card on a daily or weekly (Mon to Sun) basis, a maximum Cap value will be applied to your travel credit spend.

For more information, go to Leap Card Capping .
There are a number of benefits as follows;
- Leap Card will be protected against loss or theft (as long as you report it missing/stolen)
- You won't need to complete an online form for every online Top-Up
- You can view your card history and usage
- You can manage additional Leap Cards through your account (eg child's Leap Card)
If you purchase a Low Fare or Semi Flexible ticket for the wrong date we will only cancel it for you for free if you advise us within 30 minutes* of the booking being purchased and provide proof of a new booking** being made for the same journey but for a different date(s).

1) Make a new booking for the correct date(s) for the same journey. Without a new booking number applications will be denied.

2) Contact our Call Centre by phone

3) Please have the old and the new booking details ready so we can process your application.

If this happens outside of call centre opening hours customers must:

1) Make a new booking for the correct date(s) for the same journey. Without a new booking number applications will be denied.

2) Contact us through our web form*** requesting
1. A refund for a booking mistake.
2. Reference the old booking number.
3. Reference the new booking number. Without a new booking number applications will be denied.
3) During the next few days, a staff member will investigate the refund claim and advise you of the outcome.

**The timestamp of the new booking must be after the incorrect booking. Bookings made prior to the incorrect booking will not be entertained.

***Iarnród Éireann will not be accountable for any claims of emails sent or not being received. The web form is recorded twice and our records are final.

Fully Flex bookings can be cancelled via the “My Booking” section up to 90 minutes before departure if the ticket has not been printed.

Otherwise normal terms and conditions strictly apply.
When you get close to a Daily or Weekly Cap you will only be charged the amount to bring you up to the Cap. After you have reached a Cap you will be charged €0.00 for subsequent travel that day or over the Week (Mon-Sun). Make sure you still 'tap-on' and 'tap-off' your Leap Card even when you have reached the daily or weekly cap.
Each year Iarnród Éireann carries over 38 million passengers on its Intercity, DART and Commuter trains. If even a small percentage of passengers failed to pay for their tickets, the revenue lost to Iarnród Éireann would be substantial.

Fare evasion is a criminal offence. You must purchase a valid ticket for the journey you are making before you get on any train. If you do not have a valid ticket or validated Leap/Smart card when asked to produce your ticket, you can be prosecuted in the District Court under the Railway Safety Act 2005. A passenger who travels without a valid ticket faces a fine of up to €1,000 on conviction in the District Court as well as legal costs.

If you cannot produce a valid ticket when requested to do so by an authorised officer, you may be issued with a Fixed Payment Notice. This means that if you wish to avoid a court appearance and the possibility of receiving a criminal conviction, you may pay a fine of €100 plus your unpaid fare. The Fixed Payment option is only available for a period of 21 days as set out in the Railway Safety Act. If the fine is not paid within that period, a summons will issue and legal costs will be incurred.

If you have been issued with a Fixed Payment Notice you can pay it online.
- Pay Online Now using a credit/ debit card
- By telephone - Call the Customer Contact Centre
- By Post - Postal Orders and Bank Drafts will only be accepted if made payable to Iarnród Éireann Irish Rail and should be forwarded to the Revenue Protection Unit, Irish Rail, Connolly Station, Amiens Street, Dublin 1.
Step by Step guide to setting up a new account

An Irish Rail account will allow you to view your recent bookings, save and edit your personal details as well as see important news and special offers from Irish Rail.

If you set up an account with Irish Rail on our old website it is likely that you will now need to create a new account. Accounts can only be set up through the booking process.
- Step 1 - Book a journey on the Irish rail journey planner, selecting the departure and arrival locations, dates, number of passengers and seats as normal
- Step 2 - After the seat selection page you will be brought to the account page. Here you will be given the choice to log in with your Irish Rail account or 'Proceed as Guest'. Click Proceed as Guest
- Step 3 - Enter your customer details as normal. Below this there are two checkboxes. The second of which is 'Yes, I wish to create an Iarnód Éireann account'. Check this box
- Step 4 - Complete booking as normal
- Step 5 - You will receive an email with a temporary password shortly after. You can change the password by following the instructions in the email
You will now be able to access your Irish Rail account.
Ticket Vending Machines are in operation throughout our network. These machines are monitored and regularly maintained to ensure that they are operational. Irish Rail is automatically notified if the TVMs are out of order. In the unlikely event that the booking office is closed and all the Ticket Vending Machines are not working, you will be required to pay for your journey on the train or at your destination. Failure to pay the required fare will result in a Fixed Payment Notice being issued.
Customers are advised that alcohol is not permitted on any Iarnród Éireann Irish Rail service until further notice.

Non-alcoholic drinks, including '0%'or '0.0%' products, are permitted on-board.
A Fixed Payment Notice can be issued for failing or refusing to give your name or address to an authorised officer or giving a name or address which is false or misleading. A Fixed Payment Notice can also be issued for trespass on a railway, unlawful use of an emergency cord or other system of communication between passengers and train drivers and failure to shut and fasten gates of level crossings or passage. Breach of CIE bye-laws can also be prosecuted before the District Court. A full list of CIE bye-laws as set out in the Córas Iompair Éireann Bye-laws (Confirmation) Order, 1984 can be found on irishrail.ie.
Yes. If an authorised officer reasonably suspects that a person is committing or has committed an offence under Section 129 of the Railway Safety Act 2005, he or she may require the person to give his or her name and address and, if the person fails or refuses to do so or gives a name that the authorised officer reasonably suspects is false or misleading, the authorised officer may arrest that person without warrant and deliver, as soon as practicable, the person into the custody of a member of the Garda Síochána to be dealt with according to law.
The journey that you have selected may not be bookable for several reasons. Below are some of the reasons why there are no online tickets available to book -
1. Bookings within 60 minutes of Departure - The booking query is being made less than 60 minutes prior to the train departure. Online tickets cannot be booked less than an hour before train departure.
2. Planned Engineering Works - The booking date/s chosen may be currently blocked off due to planned engineering works. The service/s will display online as 'Train sold out' if blocked from sales. Once the revised train schedule which will include bus transfers has been finalised, these services will be made available to book once again.
3. Wheelchair and Bike Bookings - If there is no wheelchair or bike inventory available on an InterCity service, you will see a message advising that there is no wheelchair or bike availability. Please select another service to continue with your planned booking.
  - DART and Commuter Services - The facility to book wheelchair and bike spaces is not possible on DART and Commuter services. If you see the message that no bikes or wheelchairs are available, please proceed to travel without an online booking
  - Bicycles are not permitted on DART and Commuter services between 07:00 and 10:00 and between the hours of 16:00 and 19:00 Monday to Friday. Customers can travel with bikes all day Saturday and Sunday.
4. Booking outside of 90 day booking window - Services are not bookable online 90 days or more in advance.
5. Technical Issues - There may be a technical issue with our booking system. Please try our alternative Journey Planner if the main Journey Planner is not working as expected.
- For further information please contact the Digital Channels Department.
If you are receiving the following message 'Your browser is outdated', you will need to update your browser. To see what version you are using;
1. Open your browser
2. Click the options icon in the top right hand corner in Chrome and Internet Explorer or top left hand corner in Firefox and Safari
3. On the drop down menu, click ‘Help’ then click ‘About’
4. Here, you can see what version your browser is currently on
5. To see a list of the browsers and operating systems we support click here
If your browser does not meet our requirements, please see our guide on how to update your browser.
If you are receiving the following message 'Your operating system is out of date', you will need to update your operating system. To see what version you are using;

Windows;
1. Open ‘Start’ in the bottom left hand corner
2. Search for ‘Windows Update’ in the search bar
3. You will see if your browser is outdated and what version you are currently running
4. Please ensure that your operating system meets our requirements in our requirements guide
Mac;
1. Open ‘App Store’
2. Click the ‘Updates’ tab in the top menu
3. You’ll see any software update that is available and what version you are currently running
4. Please ensure that your operating system meets our requirements in our requirements guide
iOS;
1. Open ‘Settings’
2. Open ‘General’
3. Open ‘About'
4. You will see the version you are currently running
5. Please ensure that your operating system meets our requirements in our requirements guide
Android;
1. Open ‘Settings’
2. Open ‘About device’
3. Open 'Software info'
4. You will see the version you are currently running
5. Please ensure that your operating system meets our requirements in our requirements guide
See our guide on how to update your operating system for more information.
Step by Step guide to booking a ticket for a Wheelchair Users:
- Step 1 - Enter your origin and destination in the 'From' and 'To' fields, select a 'Single' or 'Return' ticket and select your date(s). Select the type and number of passengers travelling on the journey eg 2 Adults 1 Student
- Step 2 - To book a ticket for a Wheelchair user click the ‘Wheelchair users’ option just below the passenger options, a pop-up will appear on your screen. Tick each passenger that requires a 'Wheelchair space'. Select which passenger(s) require a Wheelchair space. If the wheelchair user has a Free Travel Pass they must also select the ‘Seat only reservation’ which is located beside the ‘Wheelchair user’ option. Select each passenger(s) that require this option also. A “Seat only reservation” is not a valid ticket for travel and must be accompanied by a valid ticket. Once you have all the required fields filled out select 'Go'. You will then receive a full list of available services and the total price for all passengers travelling will be displayed, this will include the price of the seat only reservation if this option has been selected
- Step 3 - Choose the service(s) you wish to travel on by selecting one of the fares presented and select 'Book Tickets'. If you are looking for further information like intermediate stations and catering offering, select the 'Show details' button
- Step 4- Select Seats - You can select 'Automatic Seat Selection' or 'Manual Seat Selection'. Manual seat selection will allow you to choose which seat you would like to reserve, Automatic seat selection will choose for you
- Step 5 - Log in - If you have an existing Irish Rail account then you need to enter your email address and password and select 'Login'. If this does not work select "forgotten password" option and follow the instructions on screen. If you don’t have an account you can continue as a ‘Guest’ to the 'Passenger Details' page
- Step 6 - Passenger Details - Enter name(s). If you don't have an account, don't worry, you can register for an online account by simply ticking 'Yes, I wish to create an Iarnród Éireann account' under 'Customer details'. If you dont want to create an Iarnród Éireann continue as a guest. Once your booking is complete you will receive an email with your password, please ensure that you copy and paste the password from the email to avoid making a mistake typing in the password. You can update your password under 'My Account' if you wish
- Step 7 - Payment Overview - Enter in your card details, read and agree to the terms and conditions then click 'Pay Now'
- Step 8 - 3D Secure - You may then be brought to a WorldPay 3D Secure section, if your bank wants to verify the card presented when booking, banks do not always require this step. 3D Secure is a protocol used as an added layer of security for online credit and debit card transactions provided by your bank. This is achieved by adding another authentication step for online payments; a password. They will ask you for your secure password or some other information only you the cardholder should know. If you are not registered for 3D secure you will be presented with an option if your bank allows it. Once you have completed this successfully you must click 'Continue'
- Step 9 - Confirmation - You have now reached the confirmation page, make sure to write down your 'Ticket Collection Number' and keep it safe in order to collect your tickets, you will also receive an email confirmation of your booking with the details included. You can now add the booking to your calendar for convenience!
We can accommodate wheelchair or powered scooters up to 700mm in width and 1200 mm long (including footplates) height 1435mm including occupant a maximum weight of 300kg including occupant and a turning radius of 900mm.

For safety reasons if your wheelchair or mobility scooter is larger that the permitted dimensions, we cannot accept it as the wheelchair or scooter may not be able to turn corners on board the train.
This feature is not available on the APCOA Connect app or website. Please contact APCOA Customer Support Centre by emailing info@apcoa.ie or by calling 0818 462 888 who will be able to amend your parking. . Calling from outside the Republic of Ireland 01 6516900.

Opening Hours:

Monday to Friday: 07:00hrs - 22:00hrs (open at 06:00hrs until 23rd February 2018)

Saturdays: 08:00hrs -18:00hrs
You can change your vehicle registration for sessions of 1 month or greater, via the APCOA Connect app or APCOA website.

Otherwise please contact APCOA Customer Support Centre by emailing info@apcoa.ie or by calling 0818 462 888 who will be able to amend your parking.Calling from outside the Republic of Ireland 01 6516900

Opening Hours:

Monday to Friday: 07:00hrs - 22:00hrs (open at 06:00hrs until 23rd February 2018)

Saturdays: 08:00hrs -18:00hrs
Due to data protection customer data will not be transferred to APCOA Connect. All customers will need to register with APCOA Connect directly if they are not already registered.

You can download the APCOA Connect app and register before 19th February 2018, however you will not be able to pay for parking at Iarnród Éireann car parks until after that date.
APCOA Connect will become available at Iarnród Éireann car parks on a phased basis starting from Monday 19th February 2018. You can start using APCOA Connect as soon as you see their new signs. After 26th February 2018 you will no longer be able to purchase car parking through Parkbytext for Iarnród Éireann car parks.
APCOA Connect are our Parking Operator and all issues with making payment should be addressed to APCOA. Please call APCOA Customer Support Centre on 0818 462 888. Calling from outside the Republic of Ireland 01 6516900.

Opening Hours:

Monday to Friday: 07:00hrs - 22:00hrs (open at 06:00hrs until 23rd February 2018)

Saturdays: 08:00hrs -18:00hrs
Code Car Park Location
0905 Arklow Train Station
0907 Athenry Train Station
0872 Athlone Train Station
0901 Athy Train Station
1546 Bagenalstown Train Station
0507 Balbriggan Train Station
0906 Ballinasloe Train Station
0859 Booterstown DART Station
3277 Boyle Train Station
0857 Bray DART Train Station
0900 Carlow Train Station
0916 Castlebar Train Station
1181 Ceannt Train Station (Galway)
0914 Charleville Train Station
0873 Clara Train Station
0860 Clontarf Road DART Station
1609 Colbert Station Limerick
1135 Collooney Train Station
3223 Connolly Train Station
0896 Coolmine Train Station
0858 Dalkey DART Station
0841 Donabate Train Station
0837 Drogheda Train Station
0836 Dundalk Train Station
0891 Edgeworthstown Train Station
0950 Enfield Train Station
0913 Ennis Train Station
1060 Farranfore Train Station
0902 Gorey Train Station
0842 Gormanstown Train Station
0879 Hazelhatch Train Station
3278 Heuston Train Station
3222 Kent Train Station
0877 Kildare Train Station
0910 Kilkenny Train Station
3225 Killarney Train Station
0861 Killester DART Station
0839 Laytown Train Station
0895 Leixlip Confey
0894 Leixlip Louisa Bridge Station
1075 Limerick Junction Station
0890 Longford Train Station
1635 MacDonagh Junction, Kilkenny
0555 Malahide Dart Station
0915 Mallow Train Station
0893 Maynooth Train Station
0876 Monasterevin Train Station
0892 Mullingar Train Station
0878 Newbridge Train Station
0875 Portarlington Train Station
0874 Portlaoise Train Station
0550 Portmarnock Dart Station
0904 Rathdrum Train Station
0822 Rosslare Europort
0986 Rosslare Train Station
0508 Rush and Lusk Train Station
3252 Sallins Train Station
0840 Skerries Train Station
3202 Sligo (Mac Diarmada) Railway Station
0862 Sutton DART Station
0912 Templemore Train Station
0911 Thurles Train Station
3224 Tralee Train Station
3226 Tullamore Train Station
1069 Waterford Train Station
0917 Westport Train Station
0903 Wicklow Train Station
Some of our car parking location codes have changed, please see below. For the rest of our car park location codes please go 'Where do I find my Iarnród Éireann car parking location code?'

Code Car Park Location
3277 Boyle Train Station
3223 Connolly Train Station
3278 Heuston Train Station
3222 Kent Train Station
3225 Killarney Train Station
3252 Sallins Train Station
3202 Sligo (Mac Diarmada) Railway Station
3224 Tralee Train Station
3226 Tullamore Train Station
Customers who try to book with an International card can sometimes experience booking issues. As some International banks do not use 3D Secure, the issuing bank can decline some international transactions. If you are trying to book with an American card for example we advise customers to notify their bank before attempting to book on irishrail.ie.
Most EU Banks use 3D Secure or some variation during the payment process to authenticate the users credentials. If you experience issues with your online booking we suggest that you try and make your booking with another debit/credit card just to rule the card out as an issue. If you are still experiencing issues please contact your bank for further information.

If you are unable to make a online booking you can contact our Call Centre
You have requested a new password for your www.irishrail.ie account. Please follow the instructions below to reset your password and gain access to your account.

How to Reset your password:
1. Click the 'Rest Password' Button in the 'reset my password' email or copy and paste the link provided
2. You will then be brought to a 'Create Password' screen.
3. Simply enter your new password. Your new password should be a minimum of 8 characters and contain at least one number, one symbol, one capital and one lower case letter, example - Ireland123!
Irishrail.ie currently uses hypertext transfer protocol (http) and is a fully safe and secure website. During the booking flow you will be transferred from a 'http' to a 'https' environment where additional security is provided. If you encounter issues while booking on our website through your company environment, please ask your Administrator to exclude www.irishrail.ie from their exclusion list. To book directly in a 'https' environment please use the following link - https://booking.cf.irishrail.ie
We offer a wide range of ticketing options which provide different levels of flexibility. With a 'Flexible Fare' amendments or cancellations can be made online up to 90 minutes before departure if ticket has not been printed.

If customers are unsure of their return travel plans we would advise customers to make two separate bookings as return tickets include both legs of travel on the one ticket.

For more information on our ticketing options, please see our Tickets Explained section.
First Class is only available on Cork services and not on Limerick or Tralee direct services.

If you are travelling to/from Limerick you can avail of First Class between Limerick Junction and Dublin Heuston on services that require a change-over.

If you are travelling to/from Tralee you can avail of First Class between Mallow and Dublin Heuston on services that require a change-over.

When booking we would advise customers to book a standard ticket from Limerick or Tralee to/from Dublin Heuston, ensuring that you select a service with a changeover. Then you can buy a 'First Class Upgrade' at the Station or Online, to travel First Class between Limerick Junction or Mallow to/from Dublin Heuston.

To buy the First Class Upgrade online simply add the required number of passengers to ‘Reservation Only’ on the Journey Planner and hit ‘Go’. Once the results load you will see the 'First Class Upgrade', please ensure that you select the same service as originally booked for Limerick or Tralee to/from Dublin Heuston.
We use the number 51444 as our text number. This number is provided to us for use by Sendmode. Other services use the 51444 number, meaning that it is a shared number.

However, by using the keyword “TRAIN” in your text, this designates your text as belonging to the Iarnrod Éireann Text Service, and it means that your text is directed to us (and specifically to the designated and Iarnrod Éireann Staff teams who will review and act on it.
Iarnród Éireann, on its own behalf and the behalf of any contractor, subcontractor, agent or partner of Iarnród Éireann, does not accept any responsibility for any technical failure or malfunction or any other problem in any network, system, server, provider, or otherwise which may result in any text sent via the Service being lost or not properly sent or received or responded to.

Customers and other users of the Service hereby waive any claim whatsoever against Iarnrod Eireann for any liability, loss, costs, damages and expenses arising from any such problems or arising as a result of or in connection with using the Service.
No. Iarnród Éireann will not share your personal information with third parties except as necessary to address the information contained in your text message through the Train Text Service and as identified in the Terms and FAQs and our Privacy Policy.

The information you provide as part of the Iarnrod Eireann Text Service will not be used for the purposes of marketing to you.

As identified in these Terms and FAQs, Iarnród Éireann contracts with third-party service providers to assist with the Text Service.

Our service providers are required to keep confidential the information received on behalf of Iarnród Éireann and may not use it for any purpose other than to carry out the services they are performing for Iarnród Éireann. These service providers may change or we may contract with additional service providers to better accommodate our customers.
You have the right under applicable Data Protection Laws to access personal data held about you. You also have the right to the rectification of inaccurate data and the erasure of Personal Data where there is no longer a legal ground for processing of the information as per the Iarnród Éireann Data Retention Policy.

You have the following rights (S4 of the IÉ Data Protection Policy, May 2018), in certain circumstances and subject to certain restrictions, in relation to your personal data:
- the right to access your personal data;
- the right to request the rectification and or erasure of your personal data;
- the right to restrict the use of your personal data;
- the right to object to the processing of your personal data, where we are processing it based on this being necessary for the purposes of our, or of a third party’s legitimate interest;
- the right to receive your personal data, which you provided to us, in a structured, commonly used and machine-readable format or to require us to transmit that data to another controller, where we are processing the data based on your consent of that this is necessary for the performance of a contract with you.
In order to exercise any of the rights set out above, please contact our Data Protection Officer on dpo@irishrail.ie
Our text service provider, Sendmode, will receive your data to assist us in operating the Iarnrod Éireann Text Service.

Depending on the nature of the incident, Iarnrod Éireann may be required to pass your information to the Gardaí, particularly if the Gardaí are investigating criminal activity on the DART, or at any DART station and you are a witness to the commission of a crime.

In addition, we may need to pass your information to our insurers or legal advisers as part of any claim in relation to the reported incident.

Where data is shared it will be governed by a contract in line with the Iarnrod Éireann Data Protection Policy, May 2018.
The legal bases on which we collect, process and transfer personal data relating to you in the manner described above are:
- To comply with our legal and regulatory obligations under the CIÉ Bye Laws 1984 and the Railway Safety Act 2005
Iarnród Éireann is committed to ensuring the lawful, fair and transparent collection of data. Personal Data shall be collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes.Personal Data shall be processed lawfully, fairly and in a transparent manner in relation to the data subject. In this instance there are legitimate interests for collecting this data.
The purpose of this processing is to enable Iarnrod Éireann to track and appropriately deal with anti-social behaviour on the DART or at the train station and or to track and appropriately deal with damage to property.

For more information about our processing of personal information as part of the Iarnrod Éireann Text Service, please see our Privacy Policy.
You will know that your message is received because on receipt of your text message, an automated message will be sent to you to advise you that if your text relates to a safety incident and or an emergency, you should call the Gardaí on 999 or 112.

You do not need to wait on the DART or at the station to ensure that Iarnrod Éireann has responded to the concern raised. All messages related to anti-social behaviour will be responded to in accordance with Iarnrod Éireann protocols.
- On receipt of your text message, an automated message will be sent to you by our service provider, Sendmode to advise you that your text must relate to anti-social behaviour and if your text relates to a safety incident and or an emergency, you should call the Gardaí on 999 or 112.
- If your text is reporting anti-social behaviour, staff will review the report and will follow Iarnród Éireann protocols to follow-up (including with you if necessary) about the incident.
Anti-social behaviour should be reported using the Text Service. Anti-social behaviour occurs when a person acts in a way that causes or may cause another person harassment, significant or persistent alarm, distress, fear or intimidation, or impairs their use or enjoyment of their property, or of DART or of Iarnrod Éireann property in a significant or persistent way.

Anti-social behaviour that may be reported using the Text Service includes (but is not limited to) public intoxication, disorderly conduct, vandalism, or abusive or insulting behaviour.
Examples of emergencies include (but are not limited to) when:
- Someone’s life is at risk;
- A crime is happening now;
- Someone is injured or threatened;
- You need an ambulance urgently;
- There is a fire.
For safety-related incidents emergencies, always call 999 or 112.
Yes Irish Rail provides RSS Feeds.

Please see the Irish Rail RSS feed links below:
- www.irishrail.ie/rss/service this link provides an RSS feed for our service section.
- www.irishrail.ie/rss/news this link provides an RSS feed for our news story section.
- www.irishrail.ie/rss/offers this link provides an RSS feed for our special offers section.
- www.irishrail.ie/rss/news_service this link provides an RSS feed for our news and service section (combines news and service together).
The journey that you have selected may not be bookable for several reasons. Below are some of the reasons why there are no online tickets available to book -
1. Bookings within 60 minutes of Departure - The booking query is being made less than 60 minutes prior to the train departure. Online tickets cannot be booked less than an hour before train departure.
2. Planned Engineering Works - The booking date/s chosen may be currently blocked off due to planned engineering works. The service/s will display online as 'Train sold out' if blocked from sales. Once the revised train schedule which will include bus transfers has been finalised, these services will be made available to book once again.
3. Wheelchair and Bike Bookings - If there is no wheelchair or bike inventory available on an InterCity service, you will see a message advising that there is no wheelchair or bike availability. Please select another service to continue with your planned booking.
  - DART and Commuter Services - The facility to book wheelchair and bike spaces is not possible on DART and Commuter services. If you see the message that no bikes or wheelchairs are available, please proceed to travel without an online booking
  - Bicycles are not permitted on DART and Commuter services between 07:00 and 10:00 and between the hours of 16:00 and 19:00 Monday to Friday. Customers can travel with bikes all day Saturday and Sunday.
4. Booking outside of 90 day booking window - Services are not bookable online 90 days or more in advance.
5. Technical Issues - There may be a technical issue with our booking system. Please try our alternative Journey Planner if the main Journey Planner is not working as expected.
6. Tickets can only be purchased at the station - At the time of the Journey Planner query, online tickets may not be available to book due to a number of reasons. Online tickets will be made available to book shortly. We would ask customers to be patient and wait for online tickets to become available.
For further information please contact the Digital Channels Department.
Railway Order application is broadly similar to the planning application process. The project is categorised as Strategic Infrastructure Development (SID) and Iarnród Éireann applies directly to An Bord Pleanála for permission. The Railway Order application process is set out in the Transport (Railway Infrastructure) Act 2001 as amended by the Strategic Infrastructure Act 2006. Following two phases of public consultation, we will submit the Railway Order application. Any person or body may make a submission or observation in writing to An Bord Pleanála in relation to the application and / or the Environmental Impact Assessment Report. The Railway Order application will include a number of technical documents and project drawings and an Environmental Impact Assessment Report. All of these documents and drawings together with any feedback/submissions received from the public as part of the statutory public consultation process will be reviewed and considered by An Bord Pleanála before a decision on the application is made. We expect that An Bord Pleanála will conduct an Oral Hearing before they make a decision. At an Oral Hearing the authors of relevant reports and experts will give evidence on the submissions received and will be available for questioning. Further information on making a submission / observation in writing to the Board and Oral Hearing procedures are available from the Board’s website
The Maynooth Line Transport Study (CSEA/Systra, July 2019) is the reference document in relation to the traffic impact appraisal of level crossing closures and the traffic mitigation provided by providing additional bridges across the rail/canal corridor. This is provided in Annex 3.1 of the Preliminary Option Selection Report provided on the Public Consultation website. Section 3 of this report (Page 32) provides information on all automatic traffic counts (35 No.) and junction turning counts (48 No.) undertaken. Figure 3.1 and Figure 3.11 shows the locations of each automatic traffic count and junction turning count. This information was used to calibrate and validate the local area model, to provide an accurate representation of traffic movements within the study area. Section 4.2 of this report (Page 56) details the overall methodology followed in the road based assessment.
The overall ambition is to roll this Passenger Assistance App across all rail services if successful. The DART system was chosen for the pilot project as it has only 2 directional lines (North & South), is within a contained geographical area, has short distances between stations, and has high numbers of accessibility journeys undertaken every day.
- You will need use of your own iPhone. (iPhone 5s/6 or later)
- You will need to be comfortable using an app to receive information and book your assistance required on your journeys.
- You should have regular experience travelling by DART.
By agreeing to take part, you understand and agree that we (Iarnród Éireann and our creative partner Publicis Dublin) may store and process your data as follows:

Data

Your name, address, email, phone number, journey information (including date, time and journey stations) and journey progress (in the form of GPS updates), how you use the app, and any feedback you may supply on individual journeys and your experience as a whole.

Why?

In order to coordinate the trial, communicate with you during the trial, ensure we are aware of passenger locations throughout the trial, check we are testing all DART stations in the trial, check levels of service at all times of the day/week, provide you with a travel credit (if required) and notify you of further testing/trial opportunities for this app.

How long?

For up to a year after the end of the initial trial.

Where?

On secure servers in Ireland. The system will use the latest encryption standards and the entire project will be GDPR compliant. The data will not be shared with third parties.

Iarnród Éireann and Publicis Dublin will need to store and process your data in order to facilitate your access to the app for the trial, and to determine the outcomes of the project. We will ask you to confirm your agreement to all terms of the trial (including how your data will be processed) before you gain access to the app.
In order to take part in the trial you confirm that you will not allow anyone else to use the app or give anyone else your login details (we need to know how an individual uses the app, not groups of individuals). You also confirm that you will not share your views, experiences or any information you receive by taking part with anyone else. This includes the media, other train operating companies and social media.
If your train is delayed, any assistance booked will still be available unless otherwise communicated. Through the app, you will be able to cancel your own attendance as well as receive notification regarding changes to service.

A Master Hub will be notified of any disruptions that occur that may mean a break in service for an individual requiring assistance (prior to boarding or during journey). An operative from this Master Hub will then contact you directly to come to the best resolution.
If something goes wrong with the app itself you will have access to an email you can deliver feedback to the development team.

The phone numbers of the hub stations will also be available, so you will still be able to book assistance manually or contact an operative. You will additionally have access to a specific contact number in case of an emergency.
Customers looking to book a bike online should follow the below steps:

1. Please use our Journey Planner
2. Enter your Origin and Destination, no. of passengers and dates of travel
3. Click the tick box 'Show bike availability'
4. Select 'Go' to complete your Journey Planner search
5. Only services with available bike spaces will display
6. Select the journey and ticket type required
7. When you wish to proceed please select 'Book Tickets'
8. On the 'Extras' page select the bike/s required and select 'Next Steps'
9. Upon completion of your online booking the additional bike/s options will be confirmed

For more information on the carriage of bicycles, please see our Bicycle Information page
From the 7th October 2024, the carriage of e-scooters on-board rail services is prohibited for safety reasons and to help prevent the risk of on-board combustion. This includes those that can be folded or carried, as per the guidance document published by the National Transport Authority (NTA). Further information can be found on the NTA website.
If you don’t have the documents present at the time of application we recommend you wait until you can provide a copy before completing the application. If you don’t have any of the documents at all, there is an option of uploading non-standard documents for verification. This process can take up to 3 weeks, may require face-to-face verification and does not guarantee final application approval.
These percentage discounts tend not to be a direct reduction in the price of an individual Fare or Ticket, but the averaged reduction over all for all Fares/Tickets.
All fares will be reduced by the closest % to 20% giving a multiple of 5 amount, so the discount will be between 18% and 22%, i.e. €1.15 reducing to €0.90 (-21.7%) or €0.80 reducing to €0.65 (-18.8%)
The new Young Adult/Student card will going on sale until the 9^th May, so the earliest we expect to see them in circulation is the 11^th May, until then the only card in use will be the existing blue SLC (Student Leap Card)
Post 9^th May all three cards will be valid – the existing SLC card’s expiry date is set up as 31/12/2022, so it won’t be valid as a flash ID past this date
The card used for the new Young Adult and Student is the same. The differences are on the personalised fields, so name, card type and expiry date, from a revenue protection point of view when used as a flash ID, the expiry date will be the one to watch out for.
Find one of our free water filling stations at the following stations:
- Dublin Connolly
- Dublin Pearse
- Dublin Heuston
- Dundalk
- Athlone
- Galway
- Tralee
- Killarney
- Malahide
Customers are advised of the following when travelling on Iarnrod Éireann Irish Rail DART, Commuter Rail and Intercity services.

Travelling by Intercity Rail on Iarnrod Éireann Irish Rail
Present your Public Services Card/Free Travel Card at a ticket desk where you will be issued with a ticket for travel. Please use this ticket to enter through the gates.

Travelling in the Dublin City and Commuter Zone
Touch your card on a Smartcard gate/machine or pole when entering and exiting the stations or platforms. You must touch your card on the smartcard gate/machine or pole at both sides of your journey.

Travelling to Northern Ireland
Free Travel Pass holder/s should present their Free Pass/PSC Card at the Ticket Office to get a ticket for travel

Terms and Conditions of Travel -
Please Note - You can only avail of Free Travel if you have a valid Public Services Card or a valid Free Travel Pass with you.

Failure to present your Card/Pass on request to a ticket inspector or driver, or to comply with instructions, may result in you being asked to pay a fare for the trip or you may be issued with a fixed penalty notice.
Yes, London North Eastern Railway have been operating a Quieter coach and feedback from customers has been positive.

Nearly 90 per cent of respondents to a Transport for New South Wales in Australia survey on the quieter coach trial said travelling in quieter carriages had improved their overall travel experience.
If you are having trouble amending your booking, please ensure you are entering the booking reference number when logging in to 'Manage My Booking'.

Your booking reference number is 8 digits, generally beginning with 6, while your Ticket Collection Number contained in your email confirmation is 11 digits and used to collect your ticket from Ticket Vending Machines in stations. Example booking number: '65678978'.

Please also ensure the email address provided is the one used when making the booking.
If you are still encountering difficulty please contact us.
Priority Seating is available on all our services and are available for those who need them most, like customers with a disability which can often be hidden, a customer who is pregnant and elderly customers.
Hidden disability, sometimes termed invisible disability, is defined as a disability that is not immediately apparent. 80% of disabilities are invisible.
The Priority Seating area is located close to the entrance on all our train sets to make it as easy as possible for customers.
Most people are happy to give up their seat to someone more in need of it. Simply show your JAM card or Please Offer Me A Seat badge to someone sitting in a priority seat and they’ll see that you have a need for one of these seats.
Our customers have told us that this helps to avoid embarrassment. You are not guaranteed a seat if the priority seats are already taken by others with priority cards or who otherwise needs to sit down.
Please note the 'Single Bus Eireann - Coach transfer between Cork Kent Station and Cork Airport' add-on is only available to book from the following stations to Cork Kent Station:
- Banteer
- Charleville
- Cobh
- Farranfore
- Killarney
- Limerick
- Limerick Junction
- Mallow
- Midleton
- Millstreet
- Portlaoise
- Rathmore
- Templemore
- Thurles
- Tralee
For additional services please see the relevant page in our Special Offers sections. If the event you are travelling to is not currently listed no additional services have been confirmed. Please check back closer to the event or check our Journey Planner.

Concerts and Events
GAA Football and Hurling
Provincial Rugby
International Rugby
Mens International Football
Womens National Football Team

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Upcoming Line Improvement Works

How can we help?

FAQ

The journey that you have selected may not be bookable for several reasons. Below are some of the reasons why there are no online tickets available to book -

Step by Step guide to booking a ticket for a Wheelchair Users:

The journey that you have selected may not be bookable for several reasons. Below are some of the reasons why there are no online tickets available to book -

Upcoming Line Improvement Works

How can we help?

FAQ

Where can I buy a Leap Card?

Where does the Leap Card work?

What is travel credit and how does it work?

Using a Vending Machine to Top-Up your Leap Card

What is Touch-On and Touch-Off?

Errors in reading a Leap Card

How do I view my Leap Card balance?

Schoolchild Leap Cards

How do I make a reservation?

What type of tickets can I reserve?

How do I pay for my reservation?

How do I amend/cancel my booking?

How far in advance can I make a reservation?

I am having problems booking?

Can I reserve a seat facing the direction the train is travelling?

How do I change my Account details

How do I view my recent transactions?

What Browsers are currently supported by irishrail.ie?

How do I change my Password?

If I purchase my ticket online or by phone, how do I get my ticket?

Where can I purchase a ticket?

What forms of payment does Iarnród Éireann accept?

Can I purchase tickets on the train?

Can I buy tickets in advance?

What types of tickets does Iarnród Éireann sell?

How much do tickets cost?

What is the Customer Charter?

My train was delayed. When am I entitled to a refund?

Can I get a refund at a later date?

What if I didn’t buy my ticket from Iarnród Éireann but I want a refund?

I did not get my reserved seat do I get a refund?

Disability Act 2005

Are there discounts for Students?

What areas of the country are served by Iarnród Éireann?

When should I travel?

How early should I arrive at the station?

Where can I get Timetable Information?

Can I bring my bicycle onto the train?

Can I bring my Guide / Assistance dog onto the train?

Will food be served on the train?

Can I smoke on the train?

Is there a lost property facility?

What are the age requirements for Child Tickets?

Is there Wi-Fi technology onboard IÉ trains so I can access the internet?

Are there sockets onboard Irish Rail Intercity services?

Where do I find Information on the Free Travel Pass?

Can Dogs or Other Pets Travel on the Train?

Where can I find a list of current tenders?

Where can I find the CIE Bye Laws (Confirmation ) Order 1984?

Where can I find the Conditions of Carriage?

What do I need to know before carrying out work on or near a Railway line?

Are Annual Reports available online?

What is Iarnród Éireann's attitude to the Environment?

Where can I get details on the rail fleet?

Where can I find Heritage and Railway Enthusiast Information?

What happens if I don't purchase a ticket?

How do I request CCTV footage?

Thinking of developing an app?

What is 3D Secure?

Why is my credit/debit card being rejected/failed?

Will 3D Secure add extra time to my purchasing experience?

I have used 3D Secure before, what do I need to do?

I haven’t used 3D Secure before, what do I need to do?

I can’t remember my 3D Secure Password, who do I contact?

Are there any alternatives to payment with 3D Secure?

I don't wish to register with 3D Secure - can I still pay online?

How can I find out more details about 3D Secure?

What credit and debit cards does irishrail.ie accept?

How do different cards behave?

I purchase online using a company credit / purchasing card, can I still purchase on irishrail.ie?

I purchase online using a prepaid debit card, can I still purchase on irishrail.ie?

Does Iarnród Éireann have an app?

Can I purchase a Luas ticket with Iarnród Éireann?

Are there wheelchair accessible spaces on trains?

What do I do if I did not receive a confirmation email after my booking?

What do I do if the confirmation page does not display?

I had an account and was registered previously but cannot log in?