At The Station - GoCar FAQ

• What happens if I am involved in a car incident while using a GoCar on Iarnród Éireann property or at any other location?

  Should you be in an accident while in a GoCar firstly please call the Gardai. Then when everything has been reported please call them through the in car console or on 01 844 1969 to report the incident. If necessary they will send out a representative to the scene.

• What happens if my GoCar is damaged internally or externally when I pick it up from the GoBase?

  When you go to collect your GoCar they ask that you have a quick look around the car. If you notice any damage please check the damage report sheet in the driver’s door. If this damage has not been reported please call them on 01 844 1969 to let them know and mark the damage in the book.

  If the damage has been reported in the book then there is no need to call. You can continue on your journey. If you arrive to the GoCar and it is excessively dirty please call to let them know, they can try and move you to an alternative GoCar if you wish.

• How do I contact GoCar or get more information about my membership?

  Should you have any issues when using GoCar you can contact them on 01 844 1969 or on their website at www.gocar.ie

• Can I return my GoCar to a different GoBase other than the designated area that I originally picked it up?

  Unfortunately not, GoCar is a return car sharing model meaning wherever you pick the GoCar up from you must return it to that GoBase. This is to ensure that when you make a booking for a GoCar that the car will always be at the allocated GoBase. This is what makes GoCar a real alternative to car ownership.

• What happens if my GoCar won’t start when I arrive at the GoBase to pick it up?

  They have listed some trouble shooting guidelines on the insert in the glove box, please have a read through these first. Sometimes the issue is very easily fixed. Most GoCars have an additional safety feature where the clutch must be fully engaged before the engine will start. Another common issue is when the PIN has been entered incorrectly, if you think this might have happened please replace the keys and relock the car with your GoCard. Wait a minute or so and try the process again!

  Should you still be stuck please call 01 844 1969 where they will get someone out to help you if necessary.

• How does GoCar work?

  GoCar is a ‘subscribe and drive’ system. In order to rent any GoCar you must firstly become a member of the GoCar service. Signing up is easy! All you need to do is sign up online at www.gocar.ie and complete the online form. Then you will need to send in a photo or scanned copy of your driving licence. If you complete the application form and send in your licence before 4pm Monday-Friday then they will put your GoCard in the post the same day! Once you have your GoCard you are free to book GoCars all across Dublin and Cork. You can book a GoCar from 5 minutes in advance to 6 weeks depending on availability.

  Once you have made your booking you arrive to your selected GoCar and hold your GoCard up to the windscreen, wait for the doors to open and then hop in! Enter your PIN into the console in the glove box and take the keys and go! When you’re finished with your GoCar return it to the GoBase you picked it up from and replace the keys into the glove box, make sure to lock the car with your GoCard.