Customers who try to book with an International card can sometimes experience booking issues. As some International banks do not use 3D Secure, the issuing bank can decline some international transactions. If you are trying to book with an American card for example we advise customers to notify their bank before attempting to book on irishrail.ie.
Most EU Banks use 3D Secure or some variation during the payment process to authenticate the users credentials. If you experience issues with your online booking we suggest that you try and make your booking with another debit/credit card just to rule the card out as an issue. If you are still experiencing issues please contact your bank for further information.
If you are unable to make a online booking you can contact our Call Centre on (01) 8366 222 / 0818 366222 (between 07:00hrs -19:00hrs, Monday to Friday and 08:00hrs - 18:00hrs Saturday, Sunday and Bank Holidays)
3D Secure is a protocol used as an added layer of security for online credit and debit card transactions. This is achieved by adding another authentication step for online payments; a password.
It was developed by Visa and named “Verified by Visa”. MasterCard then developed a service based on the same protocol called “MasterCard® SecureCode™”. It was created to improve the security of Internet payments by offering an extra layer of security to customers before making a purchase online. This involves selecting a password. This ensures your credit card cannot be used fraudulently as only you will know the associated password.
The first time you make a purchase with a 3D Secure enabled card you will be redirected to your issuing credit card’s secure website. Before you proceed you must verify some personal details and select a password. This is integrated into our checkout page. You must never disclose this password to anyone – this is how you guarantee your card is secure. Do not write your password down anywhere.
If your card's been rejected, don't panic. There could be a few simple reasons why:
If you are still having issues, you can contact us here.
If you can’t remember your 3D Secure password you need to contact your bank or in the 3D Secure section there will be an option to select 'Forgotten Password' or 'Retrieve Password'. Follow the instructions provided. We don’t save your 3D Secure password on any Iarnród Éireann computer system; when you selected your password this was saved only on your bank’s computer system. Iarnród Éireann will never contact a customer to ask for your 3D Secure password and we cannot help you retrieve forgotten 3D Secure passwords.
If you have been unsuccessful in making a payment through 3D Secure please contact our sales hotline on (0)1 836 6222 (between 08.30-18.00, Monday to Friday) to make your payment over the phone.
All Mastercard, Visa Debit and credit cards are accepted.
3D Secure authentication is used by Banks to prevent online card fraud. Banks use the process to make online transactions more secure. In some instances, banks bypass the authentication process but the transaction will progress normally.