How can we help?

We offer a wide range of ticketing options which provide different levels of flexibility. With a 'Flexible Fare' amendments or cancellations can be made online up to 90 minutes before departure if ticket has not been printed.

If customers are unsure of their return travel plans we would advise customers to make two separate bookings as return tickets include both legs of travel on the one ticket.

For more information on our ticketing options, please see our Tickets Explained section. 

You can now reserve seats on most Intercity trains:

• Online at http://www.irishrail.ie/ - Check out our step by step guide to buying online
• Customer Contact Centre (0)1 836 6222
• At selected Intercity Stations
• Tickets are also available at selected Travel Agents

Iarnród Éireann recommends purchasing tickets in advance to ease ticket queues at peak times.

Student/Adult/Child and Seat only reservation tickets are available online, subject to availability and the terms and conditions associated with each ticket and fare type. Check out our step by step guide to buying online or our Online Ticket Information section for more information. 

Certain trains such as sporting event specials are sold by reservation only and advance purchase is necessary.

Reservations made Online/Telesales:

• Visa credit/ debit cards
• Mastercard credit/ debit cards

Please note that your train may not be bookable or displaying a SOLD OUT message due to one of the following reasons;

• Online bookings close 90 minutes before a train departs its origin station
• Some cross route journeys may not be bookable. Please contact us if your InterCity origin and destination combination is not available to book
• DART and Commuter services are not available for online bookings
• Online bookings are only available up to 90 days in advance

Reservations can be made for travel up to 90 days in advance of the date of purchase. This is to ensure that services you have selected are operating as normal.

Please note booking will close a minimum of 60 minutes prior to departure from originating station. (This is subject to change without notice).

The journey that you have selected may not be bookable for several reasons. Below are some of the reasons why there are no online tickets available to book - 

1. All of the available ticket types (Low, Semi Flex and Full Flex) are sold out online.
2. The future booking date selected is beyond 90 days in advance. Our services can only be booked up to 90 days from the current date.
3. The booking query is being made less than 60 minutes prior to the train departure.
4. The origin or destination station/s selected may be within the suburban area and may not be bookable online. Tickets for these locations should be bought at your local station either at the booking office or from a ticket vending machine (TVM)
5. The booking dates may be blocked off due to planned engineering works. Once the revised schedule has been finalised, these services will be available to book once again.
6. There may be a technical issue with our booking system.

For further information please contact the Digital Channels Department or our Customer Care Team.
 

First Class is only available on Cork services and not on Limerick or Tralee direct services.

If you are travelling to/from Limerick you can avail of First Class between Limerick Junction and Dublin Heuston on services that require a change-over. 

If you are travelling to/from Tralee you can avail of First Class between Mallow and Dublin Heuston on services that require a change-over. 

When booking we would advise customers to book a standard ticket from Limerick or Tralee to/from Dublin Heuston, ensuring that you select a service with a changeover. Then you can buy a 'First Class Upgrade' at the Station or Online, to travel First Class between Limerick Junction or Mallow to/from Dublin Heuston.

To buy the First Class Upgrade online simply add the required number of passengers to ‘Reservation Only’ on the Journey Planner and hit ‘Go’. Once the results load you will see the 'First Class Upgrade', please ensure that you select the same service as originally booked for Limerick or Tralee to/from Dublin Heuston.