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Train",{"codename":730,"name":731},"tickets","Tickets",{"codename":733,"name":734},"booking_online","Booking Online",{"codename":736,"name":737},"at_the_station","At the Station",{"codename":739,"name":740},"policies","Policies",[742,748,760,767,773,782,789,797,806,815,822,829,837,843,850,859,867,874,881,888,895,902,909,916,922,929,937,944,951,958,965,975,982,990,997,1005,1012,1020,1037,1044,1051,1058,1066,1075,1082,1089,1096,1103,1110,1117,1123,1129,1135,1143,1149,1155,1161,1166,1174,1181,1187,1195,1201,1209,1217],{"question":743,"answer":744,"components":745,"linkedItems":746,"categories":747},"I can't make an online booking past 13th of December","\u003Cp>Services are currently blocked for online sale from 13th December onwards as the timetable is only valid until 12th December.    \u003Cbr>\u003Cbr>Please check back in the next week or two when services should be bookable online for your travel dates.\u003C/p>",[],[],[],{"question":749,"answer":750,"components":751,"linkedItems":752,"categories":753},"Will 3D Secure add extra time to my purchasing experience?","\u003Cp>The 3D Secure authentication process is smoothly integrated into our online checkout process and will usually only add a few seconds to the normal transaction time. We believe this is a small price to pay for increased protection for our customers.\u003C/p>",[],[],[754,757],{"codename":755,"name":756},"c_3d_secure","3D Secure",{"codename":758,"name":759},"payment","Payment",{"question":761,"answer":762,"components":763,"linkedItems":764,"categories":765},"I am using an International card, do I need to contact my bank?","\u003Cp>Customers who try to book with an International card can sometimes experience booking issues. As some International banks do not use 3D Secure, the issuing bank can decline some international transactions. If you are trying to book with an American card for example we advise customers to notify their bank before attempting to book on irishrail.ie. \u003C/p>",[],[],[766],{"codename":758,"name":759},{"question":768,"answer":769,"components":770,"linkedItems":771,"categories":772},"If I purchase my ticket online or by phone, how do I get my ticket?","\u003Cp>See our \u003Ca href=\"http://fares-and-tickets/collecting-reserved-tickets\">Ticket Collection Information\u003C/a> page.\u003C/p>",[],[],[],{"question":774,"answer":775,"components":776,"linkedItems":777,"categories":778},"I am getting a message my operating system is outdated","\u003Cp>If you are receiving the following message 'Your operating system is out of date', you will need to update your operating system. To see what version you are using;\u003C/p>\n\u003Cp>\u003Ca href=\"https://www.microsoft.com/en-ie/\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">Windows\u003C/a>;\u003C/p>\n\u003Col>\n  \u003Cli>Open ‘Start’ in the bottom left hand corner\u003C/li>\n  \u003Cli>Search for ‘Windows Update’ in the search bar\u003C/li>\n  \u003Cli>You will see if your browser is outdated and what version you are currently running\u003C/li>\n  \u003Cli>Please ensure that your operating system meets our requirements in our \u003Ca href=\"http://blog/how-to-update-your-browser-and-operating-system\">requirements guide\u003C/a>\u003C/li>\n\u003C/ol>\n\u003Cp>\u003Ca href=\"https://www.apple.com/ie/macos/high-sierra/\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">Mac\u003C/a>;\u003C/p>\n\u003Col>\n  \u003Cli>Open ‘App Store’\u003C/li>\n  \u003Cli>Click the ‘Updates’ tab in the top menu\u003C/li>\n  \u003Cli>You’ll see any software update that is available and what version you are currently running\u003C/li>\n  \u003Cli>Please ensure that your operating system meets our requirements in our \u003Ca href=\"http://blog/how-to-update-your-browser-and-operating-system\">requirements guide\u003C/a>\u003C/li>\n\u003C/ol>\n\u003Cp>\u003Ca href=\"https://www.apple.com/ie/ios/ios-11/\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">iOS\u003C/a>;\u003C/p>\n\u003Col>\n  \u003Cli>Open ‘Settings’\u003C/li>\n  \u003Cli>Open ‘General’\u003C/li>\n  \u003Cli>Open ‘About'\u003C/li>\n  \u003Cli>You will see the version you are currently running\u003C/li>\n  \u003Cli>Please ensure that your operating system meets our requirements in our \u003Ca href=\"http://blog/how-to-update-your-browser-and-operating-system\">requirements guide\u003C/a>\u003C/li>\n\u003C/ol>\n\u003Cp>\u003Ca href=\"https://www.android.com/\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">Android\u003C/a>;\u003C/p>\n\u003Col>\n  \u003Cli>Open ‘Settings’\u003C/li>\n  \u003Cli>Open ‘About device’\u003C/li>\n  \u003Cli>Open 'Software info'\u003C/li>\n  \u003Cli>You will see the version you are currently running\u003C/li>\n  \u003Cli>Please ensure that your operating system meets our requirements in our \u003Ca href=\"http://blog/how-to-update-your-browser-and-operating-system\">requirements guide\u003C/a>\u003C/li>\n\u003C/ol>\n\u003Cp>See our guide on \u003Ca href=\"http://blog/how-to-update-your-browser-and-operating-system\">how to update your operating system\u003C/a> for more information.\u003C/p>",[],[],[779],{"codename":780,"name":781},"technical_support","Technical Support",{"question":783,"answer":784,"components":785,"linkedItems":786,"categories":787},"How do I book First Class / CityGold on Limerick or Tralee services?","\u003Cp>First Class is only available on Cork services and not on Limerick or Tralee direct services.\u003C/p>\n\u003Cp>If you are travelling to/from Limerick you can avail of First Class between Limerick Junction and Dublin Heuston on services that require a change-over. \u003C/p>\n\u003Cp>If you are travelling to/from Tralee you can avail of First Class between Mallow and Dublin Heuston on services that require a change-over. \u003C/p>\n\u003Cp>When booking we would advise customers to book a standard ticket from Limerick or Tralee to/from Dublin Heuston, ensuring that you select a service with a changeover. Then you can buy a 'First Class Upgrade' at the Station or Online, to travel First Class between Limerick Junction or Mallow to/from Dublin Heuston.\u003C/p>\n\u003Cp>To buy the First Class Upgrade online simply add the required number of passengers to ‘Reservation Only’ on the Journey Planner and hit ‘Go’. Once the results load you will see the 'First Class Upgrade', please ensure that you select the same service as originally booked for Limerick or Tralee to/from Dublin Heuston. \u003C/p>",[],[],[788],{"codename":730,"name":731},{"question":790,"answer":791,"components":792,"linkedItems":793,"categories":794},"Why does 3D Secure not always display when booking?","\u003Cp>3D Secure authentication is used by Banks to prevent online card fraud. Banks use the process to make online transactions more secure. In some instances, banks bypass the authentication process but the transaction will progress normally.\u003C/p>",[],[],[795,796],{"codename":755,"name":756},{"codename":758,"name":759},{"question":798,"answer":799,"components":800,"linkedItems":801,"categories":802},"Do Irish Rail provide RSS Feeds?","\u003Cp>Yes Irish Rail provides RSS Feeds.\u003Cbr>\n\u003Cbr>\nPlease see the Irish Rail RSS feed links below:\u003C/p>\n\u003Cul>\n  \u003Cli>\u003Ca href=\"http://www.irishrail.ie/rss/service\">www.irishrail.ie/rss/service \u003C/a> this link provides an RSS feed for our \u003Ca href=\"/news/service-updates\">service\u003C/a> section.\u003C/li>\n  \u003Cli>\u003Ca href=\"http://www.irishrail.ie/rss/news\">www.irishrail.ie/rss/news \u003C/a> this link provides an RSS feed for our \u003Ca href=\"/news\">news story\u003C/a> section.\u003C/li>\n  \u003Cli>\u003Ca href=\"http://www.irishrail.ie/rss/offers\">www.irishrail.ie/rss/offers \u003C/a> this link provides an RSS feed for our \u003Ca href=\"/rail-fares-and-tickets/special-offers\">special offers \u003C/a>section.\u003C/li>\n  \u003Cli>\u003Ca href=\"http://www.irishrail.ie/rss/news_service\">www.irishrail.ie/rss/news_service\u003C/a>  this link provides an RSS feed for our \u003Ca href=\"/news\">news \u003C/a>and \u003Ca href=\"/news/service-updates\">service \u003C/a>section (combines news and service together).\u003C/li>\n\u003C/ul>",[],[],[803],{"codename":804,"name":805},"developer_information","Developer Information",{"question":807,"answer":808,"components":809,"linkedItems":810,"categories":811},"I received a 'reset my password' email but I can't log into my Account?","\u003Cp>You have requested a new password for your \u003Ca href=\"http://www.irishrail.ie/\">www.irishrail.ie\u003C/a>  account. Please follow the instructions below to reset your password and gain access to your account.\u003C/p>\n\u003Cp>\u003Cstrong>How to Reset your password:\u003C/strong>\u003C/p>\n\u003Col>\n  \u003Cli>Click the \u003Cstrong>'Rest Password'\u003C/strong> Button in the 'reset my password' email or copy and paste the link provided\u003C/li>\n  \u003Cli>You will then be brought to a 'Create Password' screen.\u003C/li>\n  \u003Cli>Simply enter your new password. Your new password should be a minimum of 8 characters and contain at least one number, one symbol, one capital and one lower case letter, example - \u003Cstrong>Ireland123!\u003C/strong>\u003C/li>\n\u003C/ol>",[],[],[812],{"codename":813,"name":814},"my_account","My Account",{"question":816,"answer":817,"components":818,"linkedItems":819,"categories":820},"How do I change my Account details","\u003Col>\n  \u003Cli>Click on '\u003Ca href=\"https://booking.cf.irishrail.ie/en-IE/mys3/login\">My Account\u003C/a>'\u003C/li>\n  \u003Cli>Enter your \"e-mail address\" and \"password\", click on \"Login\"\u003C/li>\n  \u003Cli>From the menu of the left (desktop/ Tablet) or the hamburger menu (on mobile) select the section you want to change and click on \"Save\". You will get a message to say that your details have been updated\u003C/li>\n  \u003Cli>Select \"Logout\"\u003C/li>\n\u003C/ol>",[],[],[821],{"codename":813,"name":814},{"question":823,"answer":824,"components":825,"linkedItems":826,"categories":827},"How do I integrate Realtime into my app?","\u003Cp>Iarnród Éireann is not affiliated with or otherwise involved in the development, marketing or other distribution of any applications to do with Iarnród Éireann.\u003C/p>\n\u003Cp>Please go to our \u003Ca href=\"http://api.irishrail.ie/realtime/index.htm\">App Developers area\u003C/a>\u003C/p>",[],[],[828],{"codename":804,"name":805},{"question":830,"answer":831,"components":832,"linkedItems":833,"categories":834},"How do different cards behave?","\u003Cul>\n  \u003Cli>\u003Cstrong>Scenario 1 – ALL CARDS:\u003C/strong> If your card issuer hasn’t implemented 3D Secure, you will continue your payment transaction as normal;\n    \u003Cul>\n      \u003Cli>\u003Cstrong>Scenario 2a - MASTERCARD:\u003C/strong> If your bank has implemented 3D Secure but you have not registered for 3D Secure before, you may have 3 attempts to skip the 3D Secure process – on the fourth attempt you must complete the transaction through the 3D Secure process by registering a 3D Secure password;\u003C/li>\n      \u003Cli>\u003Cstrong>Scenario 2b - VISA: \u003C/strong>If your bank has implemented 3D Secure but you have not registered for 3D Secure, you must complete the transaction through the 3D Secure process by registering a 3D Secure password – there are no options to bypass;\u003Cstrong>\u003Cbr>\u003C/strong>\u003C/li>\n    \u003C/ul>\n  \u003C/li>\n\u003C/ul>\n\u003Cul>\n  \u003Cli>When registering for the first time, you must first verify you are the cardholder by answering some security questions as chosen by your bank (eg your mother’s maiden name, your credit card limit, your CCV number, your expiry date amongst other potential questions)\u003C/li>\n  \u003Cli>If successful, you select a 3D Secure password, a password reminder hint and a personal greeting\u003C/li>\n  \u003Cli>If unsuccessful, you must ring your card issuing bank (depending on your card issuer, you may have three attempts to enter your password)\u003C/li>\n  \u003Cli>The personal greeting gives you confidence you are visiting a trusted site the next time you complete a 3D Secure transaction on irishrail.ie or any other 3D Secure enabled website\u003C/li>\n\u003C/ul>\n\u003Cul>\n  \u003Cli>\u003Cstrong>Scenario 3 – ALL CARDS:\u003C/strong> If your card issuer has implemented 3D Secure and you have previously registered a 3D Secure password (on irishrail.ie or any other 3D Secure website), you have to insert your 3D Secure password to complete the transaction. You will see your personal greeting that you previously set (eg Welcome back John) to reassure you that you are on a trusted 3D Secure page. If you cannot remember your password, there is a password reset facility. Depending on the card issuer, you may have three attempts to insert your correct password\u003C/li>\n\u003C/ul>",[],[],[835,836],{"codename":755,"name":756},{"codename":758,"name":759},{"question":838,"answer":839,"components":840,"linkedItems":841,"categories":842},"Is www.irishrail.ie a secure website?","\u003Cp>Irishrail.ie currently uses hypertext transfer protocol (http) and is a fully safe and secure website. During the booking flow you will be transferred from a 'http' to a 'https' environment where additional security is provided. If you encounter issues while booking on our website through your company environment, please ask your Administrator to exclude \u003Ca href=\"http://www.irishrail.ie/\">www.irishrail.ie\u003C/a> from their exclusion list. To book directly in a 'https' environment please use the following link - \u003Ca href=\"https://booking.cf.irishrail.ie\">https://booking.cf.irishrail.ie\u003C/a>\u003C/p>",[],[],[],{"question":844,"answer":845,"components":846,"linkedItems":847,"categories":848},"Why is my train is not bookable/sold out?","\u003Ch4>The journey that you have selected may not be bookable for several reasons. Below are some of the reasons why there are no online tickets available to book - \u003C/h4>\n\u003Col>\n  \u003Cli>\u003Cstrong>Bookings within 60 minutes of Departure\u003C/strong> - The booking query is being made less than 60 minutes prior to the train departure. Online tickets cannot be booked less than an hour before train departure.\u003C/li>\n  \u003Cli>\u003Cstrong>Planned Engineering Works\u003C/strong> - The booking date/s chosen may be currently blocked off due to\u003Ca href=\"/alerts/upcoming-line-improvement-works\"> planned engineering works\u003C/a>. The service/s will display online as 'Train sold out' if blocked from sales. Once the revised train schedule which will include bus transfers has been finalised, these services will be made available to book once again.\u003C/li>\n  \u003Cli>\u003Cstrong>Wheelchair and Bike Bookings\u003C/strong> - If there is no wheelchair or bike inventory available on an InterCity service, you will see a message advising that there is no\u003Cstrong> wheelchair \u003C/strong>or \u003Cstrong>bike\u003C/strong> availability. Please select another service to continue with your planned booking.\n    \u003Cul>\n      \u003Cli>\u003Cstrong>DART and Commuter Services\u003C/strong> - The facility to book \u003Cstrong>wheelchair \u003C/strong>and \u003Cstrong>bike\u003C/strong> spaces is not possible on DART and Commuter services. If you see the message that no bikes or wheelchairs are available, please proceed to travel without an online booking\u003C/li>\n      \u003Cli>\u003Cstrong>Bicycles are not permitted\u003C/strong> on DART and Commuter services between 07:00 and 10:00 and between the hours of 16:00 and 19:00 Monday to Friday. Customers can travel with bikes all day Saturday and Sunday.\u003C/li>\n    \u003C/ul>\n  \u003C/li>\n  \u003Cli>\u003Cstrong>Booking outside of 90 day booking window\u003C/strong> - Services are not bookable online 90 days or more in advance.\u003C/li>\n  \u003Cli>\u003Cstrong>Technical Issues \u003C/strong>- There may be a technical issue with our booking system. Please try our\u003Ca href=\"http://booking.cf.irishrail.ie/en-IE/orientation/offer?\"> alternative Journey Planner\u003C/a> if the main Journey Planner is not working as expected.\u003C/li>\n\u003C/ol>\n\u003Cul>\n  \u003Cli>For further information please contact the \u003Ca href=\"/contact-us/report-website-error\">Digital Channels Department\u003C/a>.\u003C/li>\n\u003C/ul>",[],[],[849],{"codename":730,"name":731},{"question":851,"answer":852,"components":853,"linkedItems":854,"categories":855},"Having issues logging in to amend your booking?","\u003Cp>If you are having trouble amending your booking, please ensure you are entering the booking reference number when logging in to '\u003Ca href=\"https://booking.cf.irishrail.ie/en-IE/booking/login\">Manage My Booking\u003C/a>'.\u003Cbr>\u003Cbr>Your booking reference number is 8 digits, generally beginning with 6, while your Ticket Collection Number contained in your email confirmation is 11 digits and used to collect your ticket from Ticket Vending Machines in stations. Example booking number: '65678978'.\u003Cbr>\u003Cbr>Please also ensure the email address provided is the one used when making the booking.\u003Cbr>If you are still encountering difficulty please \u003Ca href=\"/en-ie/contact-us\">contact us.\u003C/a>\u003C/p>",[],[],[856],{"codename":857,"name":858},"manage_my_booking","Manage my Booking",{"question":860,"answer":861,"components":862,"linkedItems":863,"categories":864},"I don't wish to register with 3D Secure - can I still pay online?","\u003Cp>Unfortunately not. Instead you will need to contact our \u003Ca href=\"/contact-us\">Call Centre\u003C/a> to make your payment over the phone.\u003C/p>",[],[],[865,866],{"codename":755,"name":756},{"codename":758,"name":759},{"question":868,"answer":869,"components":870,"linkedItems":871,"categories":872},"What do I do if I did not receive a confirmation email after my booking?","\u003Cp>If you have completed a booking online by getting a reservation number at the end of the booking process then you should receive a confirmation email from us within 60 minutes.\u003C/p>\n\u003Cp>If you did not receive an email within that time period then you should check your 'Spam' or 'Junk' folders as your mailbox provider may have placed the email in one of these folders.\u003C/p>\n\u003Cp>Go to \u003Ca href=\"https://booking.cf.irishrail.ie/en-IE/booking/login\">Manage My Booking\u003C/a> to resend the booking confirmation.\u003C/p>\n\u003Cp>Alternatively, you can check your booking history in your Iarnród Éireann account;\u003C/p>\n\u003Col>\n  \u003Cli>Click on '\u003Ca href=\"https://booking.cf.irishrail.ie/en-IE/mys3/login\">My Account\u003C/a>'\u003C/li>\n  \u003Cli>Enter your 'e-mail address' and 'password', click on 'Login'\u003C/li>\n  \u003Cli>From the menu of the left (desktop or Tablet) or the hamburger menu (on mobile) select the 'Booking History' option. You will see all of your previous bookings. \u003Cstrong>Note the booking number for collection\u003C/strong>\u003C/li>\n  \u003Cli>Select 'Logout'\u003C/li>\n\u003C/ol>\n\u003Cp>Customers please note that if you set up an account with an incorrect email address then the confirmation email will be sent to the incorrect email address.\u003C/p>",[],[],[873],{"codename":857,"name":858},{"question":875,"answer":876,"components":877,"linkedItems":878,"categories":879},"No Online Tickets Why?","\u003Ch4>The journey that you have selected may not be bookable for several reasons. Below are some of the reasons why there are no online tickets available to book - \u003C/h4>\n\u003Col>\n  \u003Cli>\u003Cstrong>Bookings within 60 minutes of Departure\u003C/strong> - The booking query is being made less than 60 minutes prior to the train departure. Online tickets cannot be booked less than an hour before train departure.\u003C/li>\n  \u003Cli>\u003Cstrong>Planned Engineering Works\u003C/strong> - The booking date/s chosen may be currently blocked off due to\u003Ca href=\"http://www.irishrail.ie/en-ie/news/irishrail-engineering-works\"> planned engineering works\u003C/a>. The service/s will display online as 'Train sold out' if blocked from sales. Once the revised train schedule which will include bus transfers has been finalised, these services will be made available to book once again.\u003C/li>\n  \u003Cli>\u003Cstrong>Wheelchair and Bike Bookings\u003C/strong> - If there is no wheelchair or bike inventory available on an InterCity service, you will see a message advising that there is no\u003Cstrong> wheelchair \u003C/strong>or \u003Cstrong>bike\u003C/strong> availability. Please select another service to continue with your planned booking.\n    \u003Cul>\n      \u003Cli>\u003Cstrong>DART and Commuter Services\u003C/strong> - The facility to book \u003Cstrong>wheelchair \u003C/strong>and \u003Cstrong>bike\u003C/strong> spaces is not possible on DART and Commuter services. If you see the message that no bikes or wheelchairs are available, please proceed to travel without an online booking\u003C/li>\n      \u003Cli>\u003Cstrong>Bicycles are not permitted\u003C/strong> on DART and Commuter services between 07:00 and 10:00 and between the hours of 16:00 and 19:00 Monday to Friday. Customers can travel with bikes all day Saturday and Sunday.\u003C/li>\n    \u003C/ul>\n  \u003C/li>\n  \u003Cli>\u003Cstrong>Services are not available for the booking date(s) selected. Please select another date to proceed\u003C/strong> - Services are not bookable online 90 days or more in advance. Please select a date within 90 days of travel.\u003C/li>\n  \u003Cli>\u003Cstrong>Technical Issues \u003C/strong>- There may be a technical issue with our booking system. Please try our\u003Ca href=\"http://booking.cf.irishrail.ie/en-IE/orientation/offer?\"> alternative Journey Planner\u003C/a> if the main Journey Planner is not working as expected.\u003C/li>\n  \u003Cli>\u003Cstrong>Tickets can only be purchased at the station - \u003C/strong>At the time of the Journey Planner query, online tickets may not be available to book due to a number of reasons. Online tickets will be made available to book shortly. We would ask customers to be patient and wait for online tickets to become available.\u003C/li>\n\u003C/ol>\n\u003Cp>For further information please contact the \u003Ca href=\"/contact-us/report-website-error\">Digital Channels Department\u003C/a>.\u003C/p>",[],[],[880],{"codename":730,"name":731},{"question":882,"answer":883,"components":884,"linkedItems":885,"categories":886},"Why won't the website accept my phone number?","\u003Cp>If you are entering an non Irish phone number please ensure you include your international dialling code eg From the United States you put 001 or +1 before the phone number. \u003C/p>",[],[],[887],{"codename":780,"name":781},{"question":889,"answer":890,"components":891,"linkedItems":892,"categories":893},"What Browsers are currently supported by irishrail.ie?","\u003Cp>irishrail.ie is currently supporting the latest versions of \u003Ca href=\"https://www.google.com/intl/en_uk/chrome/\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">Google Chrome\u003C/a>, \u003Ca href=\"https://www.mozilla.org/en-US/firefox/new/\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">Mozilla Firefox\u003C/a>, \u003Ca href=\"https://www.apple.com/safari/\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">Safari\u003C/a> and \u003Ca href=\"https://support.microsoft.com/en-gb/help/17621/internet-explorer-downloads\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">Internet Explorer\u003C/a>. \u003C/p>\n\u003Cp>To see a list of the browsers and operating systems we support \u003Ca href=\"/blog/How-to-Update-Your-Browser-and-Operating-System\">click here.\u003C/a>\u003Cbr>\n\u003Cbr>\nIf you get a message \"your browsers is out of date\", please update the browser on your device to the latest version.\u003C/p>",[],[],[894],{"codename":780,"name":781},{"question":896,"answer":897,"components":898,"linkedItems":899,"categories":900},"I am getting a message my browser is outdated","\u003Cp>If you are receiving the following message 'Your browser is outdated', you will need to update your browser. To see what version you are using;\u003C/p>\n\u003Col>\n  \u003Cli>Open your browser\u003C/li>\n  \u003Cli>Click the options icon in the top right hand corner in Chrome and Internet Explorer or top left hand corner in Firefox and Safari\u003C/li>\n  \u003Cli>On the drop down menu, click ‘Help’ then click ‘About’\u003C/li>\n  \u003Cli>Here, you can see what version your browser is currently on\u003C/li>\n  \u003Cli>To see a list of the browsers and operating systems we support \u003Ca href=\"/blog/How-to-Update-Your-Browser-and-Operating-System\">click here\u003C/a>\u003C/li>\n\u003C/ol>\n\u003Cp>If your browser does not meet our requirements, please see our guide on \u003Ca href=\"/rail-fares-and-tickets/how-to-guide/update-browser-operating-system\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">how to update your browser\u003C/a>.\u003C/p>",[],[],[901],{"codename":780,"name":781},{"question":903,"answer":904,"components":905,"linkedItems":906,"categories":907},"I purchase online using a company credit / purchasing card, can I still purchase on irishrail.ie?","\u003Cp>Yes, as company credit or purchasing cards are not personalised, the 3D Secure check will complete automatically without seeking a 3D Secure password verification.\u003C/p>",[],[],[908],{"codename":758,"name":759},{"question":910,"answer":911,"components":912,"linkedItems":913,"categories":914},"What are the benefits of an Iarnrod Eireann Account?","\u003Cp>Here are some of the benefits of having an Iarnrod Eireann Account;\u003C/p>\n\u003Cul>\n  \u003Cli>Manage your bookings with a simple login\u003C/li>\n  \u003Cli>Skip registration\u003C/li>\n  \u003Cli>More payment options\u003C/li>\n  \u003Cli>Easily upgrade your journey\u003C/li>\n\u003C/ul>\n\u003Cp>You can only create an account during a booking. To create an account select the options \"\u003Cstrong>I wish to create an Iarnród Éireann account\"\u003C/strong> when entering your contact details when booking. Then you will receive an email and a password to your account.\u003C/p>",[],[],[915],{"codename":813,"name":814},{"question":917,"answer":918,"components":919,"linkedItems":920,"categories":921},"If I don’t have a travel pass, will my journeys be covered?","\u003Cp>Yes, if you don’t have a Free Travel Public Service card, we will provide you with a Leap card and travel credit on DART for the trial period.\u003Cbr>\u003Cbr> \u003C/p>",[],[],[],{"question":923,"answer":924,"components":925,"linkedItems":926,"categories":927},"What type of tickets can I reserve?","\u003Cp>Student/Adult/Child and Seat only reservation tickets are available online, subject to availability and the terms and conditions associated with each ticket and fare type. Check out our \u003Ca href=\"http://rail-fares-and-tickets/guide-to-buying-online\">step by step guide to buying online\u003C/a> or our \u003Ca href=\"http://fares-and-tickets/tickets-explained\">Online Ticket Information\u003C/a> section for more information. \u003Cbr>\u003Cbr>Certain trains such as sporting event specials are sold by reservation only and advance purchase is necessary.\u003C/p>",[],[],[928],{"codename":730,"name":731},{"question":930,"answer":931,"components":932,"linkedItems":933,"categories":934},"How can I find out more details about 3D Secure?","\u003Cp>For further details on 3D Secure you need to contact your issuing bank or the following websites:\u003C/p>\n\u003Cul>\n  \u003Cli>Verified by Visa - \u003Ca href=\"https://usa.visa.com/support/consumer/security.html\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">Information and Activation\u003C/a>\u003C/li>\n  \u003Cli>Verified by Visa - \u003Ca href=\"https://www.visaeurope.com/making-payments/verified-by-visa/\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">Demonstration of using Verified by Visa\u003C/a> (Flash plugin Required)\u003C/li>\n  \u003Cli>MasterCard® SecureCode™ – \u003Ca href=\"https://www.mastercard.us/en-us/consumers/payment-technologies/securecode.html\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">Explanation, Sign up and Demonstration\u003C/a>\u003C/li>\n\u003C/ul>",[],[],[935,936],{"codename":755,"name":756},{"codename":758,"name":759},{"question":938,"answer":939,"components":940,"linkedItems":941,"categories":942},"How do I amend/cancel my booking?","\u003Cp>Please go to our \u003Ca href=\"http://rail-fares-and-tickets/amending-reservations\">cancellation or amendments\u003C/a> section for details.\u003C/p>",[],[],[943],{"codename":857,"name":858},{"question":945,"answer":946,"components":947,"linkedItems":948,"categories":949},"How far in advance can I make a reservation?","\u003Cp>Reservations can be made for travel up to 90 days in advance of the date of purchase. This is to ensure that services you have selected are operating as normal.\u003C/p>\n\u003Cp>Please note booking will close a minimum of 60 minutes prior to departure from originating station. (This is subject to change without notice).\u003C/p>",[],[],[950],{"codename":730,"name":731},{"question":952,"answer":953,"components":954,"linkedItems":955,"categories":956},"Why is my credit/debit card being rejected/failed?","\u003Cp>If your card's been rejected, don't panic. There could be a few simple reasons why: \u003C/p>\n\u003Cul>\n  \u003Cli>The customers' issuing bank has declined our request for the funds\u003C/li>\n  \u003Cli>Wrong card number entered\u003C/li>\n  \u003Cli>Wrong CVV/CVC entered (last 3 digits on back of the card)\u003C/li>\n  \u003Cli>Card expiration date is in the past\u003C/li>\n  \u003Cli>Customers have had a replacement new card but using the old one\u003C/li>\n  \u003Cli>Multiple attempts using the same card can lead to us blocking your card, if so contact us \u003C/li>\n\u003C/ul>\n\u003Cp>If you are still having issues, you can \u003Ca href=\"http://contact-us/report-website-error\">contact us here\u003C/a>.\u003C/p>",[],[],[957],{"codename":758,"name":759},{"question":959,"answer":960,"components":961,"linkedItems":962,"categories":963},"I purchase online using a prepaid debit card, can I still purchase on irishrail.ie?","\u003Cp>Yes, as prepaid debit cards are not associated to a specific person the 3D Secure check will complete automatically without seeking a 3D Secure password verification.\u003C/p>",[],[],[964],{"codename":758,"name":759},{"question":966,"answer":967,"components":968,"linkedItems":969,"categories":970},"Are payments taken if the order is not completed? If an order is rejected how to get a refund?","\u003Cp>Yes, payments are taken before card verification. The refund is issued automatically if the verification is unsuccessful so the customer doesn’t have to request it.\u003Cbr> \u003C/p>",[],[],[971,974],{"codename":972,"name":973},"refunds","Refunds",{"codename":758,"name":759},{"question":976,"answer":977,"components":978,"linkedItems":979,"categories":980},"Customer when trying to request a card and the webpage crashes / user had to pause the application and wants to resume /was unable to complete the process.  What to do to continue the order?","\u003Cp>If the customer received an email with a ref number they should be able to continue the application with those details.\u003Cbr> \u003C/p>",[],[],[981],{"codename":780,"name":781},{"question":983,"answer":984,"components":985,"linkedItems":986,"categories":987},"Can I view my previous bookings?","\u003Cp>Bookings made prior to the 24th April cannot be viewed online. Please \u003Ca href=\"http://contact-us/report-website-error\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">Contact Us\u003C/a> to retrieve your previous bookings.\u003C/p>",[],[],[988,989],{"codename":857,"name":858},{"codename":813,"name":814},{"question":991,"answer":992,"components":993,"linkedItems":994,"categories":995},"What do I do if the confirmation page does not display?","\u003Cp>If you entered all your card details on the payments page and have also gone through the 3D secure area, and the final confirmation page has failed to appear with your reservation number then you can check has your booking gone through by completing the following steps; \u003C/p>\n\u003Cul>\n  \u003Cli>Click on \"\u003Ca href=\"https://booking.cf.irishrail.ie/en-IE/mys3/login\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">My Account\u003C/a>\"\u003C/li>\n  \u003Cli>Enter your \"E-mail Address\" and \"Password\", click on \"Log In\"\u003C/li>\n  \u003Cli>Click on \"My Reservations\".  This will list all of the transactions made using the email address\u003C/li>\n  \u003Cli>If the booking was completed then it will be the first reservation on the list\u003C/li>\n  \u003Cli>If there are no new reservations then we suggest attempting your booking again because if you were successful then it would appear in your account immediately\u003C/li>\n\u003C/ul>",[],[],[996],{"codename":857,"name":858},{"question":998,"answer":999,"components":1000,"linkedItems":1001,"categories":1002},"Are there any alternatives to payment with 3D Secure?","\u003Cp>If you have been unsuccessful in making a payment through 3D Secure please contact our sales hotline on \u003Ca data-phone-number=\"+353(0)18366222\" href=\"tel:+353(0)18366222\">(0)1 836 6222\u003C/a> (between 08.30-18.00, Monday to Friday) to make your payment over the phone.\u003C/p>",[],[],[1003,1004],{"codename":755,"name":756},{"codename":758,"name":759},{"question":1006,"answer":1007,"components":1008,"linkedItems":1009,"categories":1010},"My card is from an EU country but my payment will not go through","\u003Cp>Most EU Banks use 3D Secure or some variation during the payment process to authenticate the users credentials. If you experience issues with your online booking we suggest that you try and make your booking with another debit/credit card just to rule the card out as an issue. If you are still experiencing issues please contact your bank for further information.\u003C/p>\n\u003Cp>If you are unable to make a online booking you can contact our \u003Ca href=\"/contact-us\">Call Centre\u003C/a>\u003C/p>",[],[],[1011],{"codename":758,"name":759},{"question":1013,"answer":1014,"components":1015,"linkedItems":1016,"categories":1017},"I don't know my return details yet, what should I do?","\u003Cp>We offer a wide range of ticketing options which provide different levels of flexibility. With a 'Flexible Fare' amendments or cancellations can be made online up to 90 minutes before departure if ticket has not been printed.\u003C/p>\n\u003Cp>If customers are unsure of their return travel plans we would advise customers to make two separate bookings as return tickets include both legs of travel on the one ticket.\u003C/p>\n\u003Cp>For more information on our ticketing options, please see our \u003Ca href=\"http://fares-and-tickets/tickets-explained\">Tickets Explained\u003C/a> section. \u003C/p>",[],[],[1018,1019],{"codename":857,"name":858},{"codename":730,"name":731},{"question":1021,"answer":1022,"components":1023,"linkedItems":1024,"categories":1035},"How do I change my Password?","\u003Col>\n  \u003Cli>Click on '\u003Ca href=\"https://booking.cf.irishrail.ie/en-IE/mys3/login\">My Account\u003C/a>'\u003C/li>\n  \u003Cli>Enter your e-mail address and password, click on 'Login'\u003C/li>\n  \u003Cli>From the menu of the left (desktop/ Tablet) or the hamburger menu (on mobile) select the '\u003Cstrong>Change Password\u003C/strong>' option\u003C/li>\n  \u003Cli>In the first field '\u003Cstrong>Current password\u003C/strong>' enter your current password or if you reset your password enter the 'Temporary Password' you received\u003C/li>\n  \u003Cli>In the last two fields ‘\u003Cstrong>New password\u003C/strong>’ and ‘\u003Cstrong>Repeat new password\u003C/strong>’ please ensure that your new password meets the required criteria. Your password should contain at least one number, one symbol, one capital and one lower case letter, example - \u003Cstrong>Ireland123!\u003C/strong>\u003C/li>\n  \u003Cli>The password entered into both fields must match. \u003C/li>\n  \u003Cli>Click '\u003Cstrong>Change password\u003C/strong>', once successful a green message will appear at the top of the page to say that your password has been updated\u003C/li>\n\u003C/ol>\n\u003Cp>If you are looking to reset your password please click below.\u003C/p>\n\u003Cobject type=\"application/kenticocloud\" data-type=\"item\" data-rel=\"link\" data-codename=\"cta_reset_password_3e6f38a\">\u003C/object>",[],[1025],{"__typename":1026,"_system_":1027,"text":1029,"url":1030,"openInNewWindow":1031,"alignment":1033,"link":8},"CallToAction",{"codename":1028},"cta_reset_password_3e6f38a","Reset Password","https://booking.cf.irishrail.ie/en-IE/mys3/forgot-password",{"items":1032},[],{"items":1034},[],[1036],{"codename":813,"name":814},{"question":1038,"answer":1039,"components":1040,"linkedItems":1041,"categories":1042},"ID validation failed, what was done wrong/why did the order fail?","\u003Cp>Emails will be issued to applicants with the reason why the verification failed.\u003Cbr> \u003C/p>",[],[],[1043],{"codename":780,"name":781},{"question":1045,"answer":1046,"components":1047,"linkedItems":1048,"categories":1049},"Setting up a new account","\u003Cp>Please see our step by step \u003Ca href=\"/rail-fares-and-tickets/how-to-guide\">guide on creating an account\u003C/a> for more information.\u003C/p>",[],[],[1050],{"codename":813,"name":814},{"question":1052,"answer":1053,"components":1054,"linkedItems":1055,"categories":1056},"I had an account and was registered previously but cannot log in?","\u003Cp>In line with our GDPR policy if an account is inactive for 13 months then your Iarnród Éireann account is deleted.\u003C/p>\n\u003Cp>You can set up a new account next time you are booking or on the \u003Ca href=\"https://booking.cf.irishrail.ie/en-IE/mys3/login\">login page\u003C/a>. When the option to enter your account details or proceed as a guest comes up, click proceed as a guest and enter your details as normal.\u003Cbr>\u003Cbr>To set up an account simply tick the box which says ‘Yes, I wish to create an Iarnród Éireann account’. The tick box can be found in ‘Personal Details’ and under ‘Customer details’ as seen in the screen shot below. Once your booking has been confirmed you will receive an email with your account details. \u003Cbr>\u003Cbr>\u003C/p>\n\u003Cfigure data-asset-id=\"2c1ae9e7-4f63-5789-a492-e9891ca37dbe\" data-image-id=\"2c1ae9e7-4f63-5789-a492-e9891ca37dbe\">\u003Cimg src=\"https://assets-eu-01.kc-usercontent.com:443/d2e85689-fbf9-010a-a02e-587ed94b5032/a09a8954-4e90-4764-87b9-84fdf9500889/c6e0abca-95c3-4559-ad1c-477bbe8eb428.jpg\" data-asset-id=\"2c1ae9e7-4f63-5789-a492-e9891ca37dbe\" data-image-id=\"2c1ae9e7-4f63-5789-a492-e9891ca37dbe\" alt=\"\">\u003C/figure>",[],[],[1057],{"codename":813,"name":814},{"question":1059,"answer":1060,"components":1061,"linkedItems":1062,"categories":1063},"I have used 3D Secure before, what do I need to do?","\u003Cp>If you have purchased a product or service online using 3D Secure before, you will be asked to submit your chosen password during the purchasing process. You will be familiar with the process.\u003C/p>",[],[],[1064,1065],{"codename":755,"name":756},{"codename":758,"name":759},{"question":1067,"answer":1068,"components":1069,"linkedItems":1070,"categories":1071},"How do I book a wheelchair space?","\u003Ch3>Step by Step guide to booking a ticket for a Wheelchair Users:\u003C/h3>\n\u003Cul>\n  \u003Cli>\u003Cstrong>Step 1 -\u003C/strong> Enter your origin and destination in the 'From' and 'To' fields, select a 'Single' or 'Return' ticket and select your date(s). Select the type and number of passengers travelling on the journey eg 2 Adults 1 Student\u003C/li>\n  \u003Cli>\u003Cstrong>Step 2 -\u003C/strong> To book a ticket for a Wheelchair user click the ‘Wheelchair users’ option just below the passenger options, a pop-up will appear on your screen. Tick each passenger that requires a 'Wheelchair space'. Select which passenger(s) require a Wheelchair space. If the wheelchair user has a Free Travel Pass they must also select the ‘Seat only reservation’ which is located beside the ‘Wheelchair user’ option. Select each passenger(s) that require this option also. \u003Cstrong>A “Seat only reservation” is not a valid ticket for travel and must be accompanied by a valid ticket. \u003C/strong>Once you have all the required fields filled out select 'Go'. You will then receive a full list of available services and the total price for all passengers travelling will be displayed, this will include the price of the seat only reservation if this option has been selected\u003C/li>\n  \u003Cli>\u003Cstrong>Step 3 -\u003C/strong> Choose the service(s) you wish to travel on by selecting one of the fares presented and select 'Book Tickets'. If you are looking for further information like intermediate stations and catering offering, select the 'Show details' button\u003C/li>\n  \u003Cli>\u003Cstrong>Step 4-\u003C/strong> \u003Cstrong>Select Seats -\u003C/strong> You can select 'Automatic Seat Selection' or 'Manual Seat Selection'. Manual seat selection will allow you to choose which seat you would like to reserve, Automatic seat selection will choose for you\u003C/li>\n  \u003Cli>\u003Cstrong>Step 5 -\u003C/strong> \u003Cstrong>Log in - \u003C/strong>If you have an existing Irish Rail account then you need to enter your email address and password and select 'Login'. If this does not work select \"forgotten password\" option and follow the instructions on screen. If you don’t have an account you can continue as a ‘\u003Cstrong>Guest’ \u003C/strong>to the 'Passenger Details' page\u003C/li>\n  \u003Cli>\u003Cstrong>Step 6 -\u003C/strong> \u003Cstrong>Passenger Details -\u003C/strong> Enter name(s). If you don't have an account, don't worry, you can register for an online account by simply ticking 'Yes, I wish to create an Iarnród Éireann account' under 'Customer details'. If you dont want to create an Iarnród Éireann continue as a guest. Once your booking is complete you will receive an email with your password, please ensure that you copy and paste the password from the email to avoid making a mistake typing in the password. You can update your password under '\u003Ca href=\"https://booking.cf.irishrail.ie/en-IE/mys3/login\">My Account\u003C/a>' if you wish\u003C/li>\n  \u003Cli>\u003Cstrong>Step 7 -\u003C/strong> \u003Cstrong>Payment Overview -\u003C/strong> Enter in your card details, read and agree to the terms and conditions then click \u003Cstrong>'Pay Now'\u003C/strong>\u003C/li>\n  \u003Cli>\u003Cstrong>Step 8 - 3D Secure -\u003C/strong> You may then be brought to a \u003Ca href=\"https://www.worldpay.com/\">WorldPay\u003C/a> 3D Secure section, if your bank wants to verify the card presented when booking, banks do not always require this step. 3D Secure is a protocol used as an added layer of security for online credit and debit card transactions provided by your bank. This is achieved by adding another authentication step for online payments; a password. They will ask you for your secure password or some other information only you the cardholder should know. If you are not registered for 3D secure you will be presented with an option if your bank allows it. Once you have completed this successfully you must click 'Continue'\u003C/li>\n  \u003Cli>\u003Cstrong>Step 9 - Confirmation -\u003C/strong> You have now reached the confirmation page, make sure to write down your 'Ticket Collection Number' and keep it safe in order to collect your tickets, you will also receive an email confirmation of your booking with the details included. You can now add the booking to your calendar for convenience!\u003C/li>\n\u003C/ul>\n\u003Cp>We can accommodate wheelchair or powered scooters up to 700mm in width and 1200 mm long (including footplates) height 1435mm including occupant a maximum weight of 300kg including occupant and a turning radius of 900mm.\u003Cbr>\n\u003Cbr>\nFor safety reasons if your wheelchair or mobility scooter is larger that the permitted dimensions, we cannot accept it as the wheelchair or scooter may not be able to turn corners on board the train.\u003Cbr>\n \u003C/p>",[],[],[1072],{"codename":1073,"name":1074},"accessibility","Accessibility",{"question":1076,"answer":1077,"components":1078,"linkedItems":1079,"categories":1080},"Can I reserve a seat facing the direction the train is travelling?","\u003Cp>Seat facing reservations are available on certain direct services on the Cork/Dublin route and all Belfast/Dublin services because of the types of train operating these routes.\u003C/p>\n\u003Cp>When you are reserving a seat on either route\u003C/p>\n\u003Cul>\n  \u003Cli>Select \"Manual Seat Selection\"\u003C/li>\n  \u003Cli>Where direction of travel is available this will be shown as \"Direction of Travel\" on top of the coach on display for seat selection\u003C/li>\n  \u003Cli>Where a train is operating that we cannot guarantee direction of travel, we will not show any indication\u003C/li>\n\u003C/ul>\n\u003Cp>Unfortunately, on other routes and services, operated by our \u003Ca href=\"http://about-us/services/intercity-fleet\">new fleet of Intercity Railcars\u003C/a> we are unable to commit or present to you the direction the seat is facing as these new trains can change direction in a few locations around our network.\u003C/p>",[],[],[1081],{"codename":857,"name":858},{"question":1083,"answer":1084,"components":1085,"linkedItems":1086,"categories":1087},"How do I make a reservation?","\u003Cp>You can now reserve seats on most Intercity trains:\u003C/p>\n\u003Cul>\n  \u003Cli>Online at \u003Ca href=\"https://journeyplanner.irishrail.ie/webapp/\">http://www.irishrail.ie/\u003C/a> - Check out our \u003Ca href=\"http://rail-fares-and-tickets/guide-to-buying-online\">step by step guide to buying online\u003C/a>\u003C/li>\n  \u003Cli>\u003Ca href=\"/contact-us\">Customer Contact Centre\u003C/a>\u003C/li>\n  \u003Cli>At selected \u003Ca href=\"/travel-information/find-a-station\">Intercity Stations\u003C/a>\u003C/li>\n  \u003Cli>Tickets are also available at selected Travel Agents\u003C/li>\n\u003C/ul>\n\u003Cp>Iarnród Éireann recommends purchasing tickets in advance to ease ticket queues at peak times.\u003C/p>",[],[],[1088],{"codename":730,"name":731},{"question":1090,"answer":1091,"components":1092,"linkedItems":1093,"categories":1094},"I have made a mistake with my online booking, what can I do?","\u003Cp>If you purchase a Low Fare or Semi Flexible ticket for the wrong date we will only cancel it for you for free if you advise us within 30 minutes* of the booking being purchased and provide proof of a new booking** being made for the same journey but for a different date(s).\u003C/p>\n\u003Cp>1) Make a new booking for the correct date(s) for the same journey. Without a new booking number applications will be denied.\u003C/p>\n\u003Cp>2) Contact our \u003Ca href=\"/contact-us\">Call Centre by phone \u003C/a>\u003C/p>\n\u003Cp>3) Please have the old and the new booking details ready so we can process your application.\u003C/p>\n\u003Cp>\u003Cstrong>If this happens outside of call centre opening hours customers must:\u003C/strong>\u003C/p>\n\u003Cp>1) Make a new booking for the correct date(s) for the same journey. Without a new booking number applications will be denied.\u003C/p>\n\u003Cp>2) Contact us through our \u003Ca href=\"http://www.irishrail.ie/contact-us/customer-service-section\">web form\u003C/a>*** requesting\u003C/p>\n\u003Col>\n  \u003Cli>A refund for a booking mistake.\u003C/li>\n  \u003Cli>Reference the old booking number.\u003C/li>\n  \u003Cli>Reference the new booking number. Without a new booking number applications will be denied.\u003C/li>\n\u003C/ol>\n\u003Cp>3) During the next few days, a staff member will investigate the refund claim and advise you of the outcome.\u003C/p>\n\u003Cp>**The timestamp of the new booking must be after the incorrect booking. Bookings made prior to the incorrect booking will not be entertained.\u003C/p>\n\u003Cp>***Iarnród Éireann will not be accountable for any claims of emails sent or not being received. The web form is recorded twice and our records are final.\u003C/p>\n\u003Cp>Fully Flex bookings can be cancelled via the “\u003Ca href=\"https://booking.cf.irishrail.ie/en-IE/booking/login\">My Booking\u003C/a>” section up to 90 minutes before departure if the ticket has not been printed.\u003C/p>\n\u003Cp>Otherwise normal \u003Ca href=\"/legal/terms-of-use\">terms and conditions\u003C/a> strictly apply.\u003C/p>",[],[],[1095],{"codename":857,"name":858},{"question":1097,"answer":1098,"components":1099,"linkedItems":1100,"categories":1101},"I am having problems booking?","\u003Cp>The internet browser or operating system version you are using may not be supported by Irishrail.ie.To see a list of the browsers and operating systems we support \u003Ca href=\"http://blog/how-to-update-your-browser-and-operating-system\">click here.\u003C/a>\u003C/p>\n\u003Cp>Any sudden loss of internet connection will cause issues with your booking. Please ensure you have a strong connection when making a booking on irishrail.ie\u003C/p>\n\u003Cp>If you are still experiencing trouble try a different browser or device, alternatively contact our \u003Ca href=\"/contact-us\">Customer Information Centre\u003C/a> who can help you or make the booking for you.\u003C/p>",[],[],[1102],{"codename":780,"name":781},{"question":1104,"answer":1105,"components":1106,"linkedItems":1107,"categories":1108},"When booking online what stations is the Cork Airport add-on available from?","\u003Cp>Please note the 'Single Bus Eireann - Coach transfer between Cork Kent Station and Cork Airport' add-on is only available to book from the following stations to Cork Kent Station:\u003C/p>\n\u003Cul>\n  \u003Cli>Banteer\u003C/li>\n  \u003Cli>Charleville\u003C/li>\n  \u003Cli>Cobh\u003C/li>\n  \u003Cli>Farranfore\u003C/li>\n  \u003Cli>Killarney\u003C/li>\n  \u003Cli>Limerick\u003C/li>\n  \u003Cli>Limerick Junction\u003C/li>\n  \u003Cli>Mallow\u003C/li>\n  \u003Cli>Midleton\u003C/li>\n  \u003Cli>Millstreet\u003C/li>\n  \u003Cli>Portlaoise\u003C/li>\n  \u003Cli>Rathmore\u003C/li>\n  \u003Cli>Templemore\u003C/li>\n  \u003Cli>Thurles\u003C/li>\n  \u003Cli>Tralee\u003C/li>\n\u003C/ul>",[],[],[1109],{"codename":730,"name":731},{"question":1111,"answer":1112,"components":1113,"linkedItems":1114,"categories":1115},"What credit and debit cards does irishrail.ie accept?","\u003Cp>All Mastercard, Visa Debit and credit cards are accepted. \u003C/p>",[],[],[1116],{"codename":758,"name":759},{"question":1118,"answer":1119,"components":1120,"linkedItems":1121,"categories":1122},"How early should I arrive at the station?","\u003Cp>Intercity passengers should arrive at the station 30 minutes prior to departure. If you are collecting a reservation or purchasing a ticket especially during our peak travel times please give yourself more time.  Gates will close 2 minutes before the train departs.\u003C/p>",[],[],[],{"question":1124,"answer":1125,"components":1126,"linkedItems":1127,"categories":1128},"What types of tickets does Iarnród Éireann sell?","\u003Cp>Iarnród Éireann sells a variety of tickets. \u003Ca href=\"http://rail-fares-and-tickets/tickets-explained\">Click here for a list of ticket types\u003C/a>\u003C/p>",[],[],[],{"question":1130,"answer":1131,"components":1132,"linkedItems":1133,"categories":1134},"What are the age requirements for Child Tickets?","\u003Cp>Children aged from five years old up to nineteen years are entitled to purchase a child ticket or fare.\u003Cbr>\n\u003Cbr>\nChildren under the age of five years are entitled to travel for free any Iarnród Éireann services when accompanied by a fare paying adult provided children do not occupy seats required for other fare paying passengers.\u003Cbr>\n\u003Cbr>\nThose who wish to book a seat on reservable trains for a child under five years of age, may do so only by selecting the 'Free Travel Pass or Valid Ticket' option on the \u003Ca href=\"https://journeyplanner.irishrail.ie/webapp/\">journey planner\u003C/a>. \u003C/p>",[],[],[],{"question":1136,"answer":1137,"components":1138,"linkedItems":1139,"categories":1140},"What is 3D Secure?","\u003Cp>3D Secure is a protocol used as an added layer of security for online credit and debit card transactions. This is achieved by adding another authentication step for online payments; a password.\u003C/p>\n\u003Cp>It was developed by Visa and named “Verified by Visa”. MasterCard then developed a service based on the same protocol called “MasterCard® SecureCode™”. It was created to improve the security of Internet payments by offering an extra layer of security to customers before making a purchase online. This involves selecting a password. This ensures your credit card cannot be used fraudulently as only you will know the associated password.\u003C/p>\n\u003Cp>The first time you make a purchase with a 3D Secure enabled card you will be redirected to your issuing credit card’s secure website. Before you proceed you must verify some personal details and select a password. This is integrated into our checkout page. You must never disclose this password to anyone – this is how you guarantee your card is secure. Do not write your password down anywhere.\u003C/p>",[],[],[1141,1142],{"codename":755,"name":756},{"codename":758,"name":759},{"question":1144,"answer":1145,"components":1146,"linkedItems":1147,"categories":1148},"What are Publicis Dublin’s involvement in this prototype app?","\u003Cp>Publicis Dublin are Iarnród Éireann’s creative partner. We work with them across a range of projects. They are working with us to help develop this Passenger Assistance prototype app.\u003C/p>",[],[],[],{"question":1150,"answer":1151,"components":1152,"linkedItems":1153,"categories":1154},"Are there sockets onboard Irish Rail Intercity services?","\u003Cp>Yes, please go to our \u003Ca href=\"http://travel-information/wifi-and-power\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">Wi-Fi and Power\u003C/a> section to view availability.\u003C/p>",[],[],[],{"question":1156,"answer":1157,"components":1158,"linkedItems":1159,"categories":1160},"What is the discount?","\u003Cp>Young Adult and Student Leap single fares are up to 50% cheaper than Adult Leap fares. This is on top of the 20% reduction that adults are receiving.\u003Cbr> \u003C/p>",[],[],[],{"question":1162,"answer":1151,"components":1163,"linkedItems":1164,"categories":1165},"Is there Wi-Fi technology onboard IÉ trains so I can access the internet?",[],[],[],{"question":1167,"answer":1168,"components":1169,"linkedItems":1170,"categories":1171},"I haven’t used 3D Secure before, what do I need to do?","\u003Cp>If you haven’t purchased a product or service online using 3D Secure before on any website, you will be redirected to your issuing credit card’s secure website where you must verify some personal details and select a password. This is integrated into our checkout page. You must never disclose this password to anyone – this is how you guarantee your card is secure. Do not write your password down anywhere.\u003C/p>",[],[],[1172,1173],{"codename":755,"name":756},{"codename":758,"name":759},{"question":1175,"answer":1176,"components":1177,"linkedItems":1178,"categories":1179},"How do I access irishrail.ie if I have a disability?","\u003Cp>For more information on accessing irishrail.ie with a disability please visit our \u003Ca href=\"/travel-information/accessibility-onboard-trains/iarnrod-eireann-website-accessibility\">website accessibility page\u003C/a>.\u003C/p>",[],[],[1180],{"codename":1073,"name":1074},{"question":1182,"answer":1183,"components":1184,"linkedItems":1185,"categories":1186},"Will there be additional services for concerts and sporting events?","\u003Cp>For additional services please see the relevant page in our Special Offers sections. If the event you are travelling to is not currently listed no additional services have been confirmed. Please check back closer to the event or check our \u003Ca href=\"https://journeyplanner.irishrail.ie/webapp/\">Journey Planner\u003C/a>. \u003Cbr>\n\u003Cbr>\n\u003Ca href=\"/rail-fares-and-tickets/special-offers\">Concerts and Events \u003C/a>\u003Cbr>\n\u003Ca href=\"/rail-fares-and-tickets/special-offers\">GAA Football and Hurling\u003C/a>\u003Cbr>\n\u003Ca href=\"/rail-fares-and-tickets/special-offers\">Provincial Rugby\u003C/a>\u003Cbr>\n\u003Ca href=\"/rail-fares-and-tickets/special-offers\">International Rugby\u003C/a>\u003Cbr>\n\u003Ca href=\"/rail-fares-and-tickets/special-offers\">Mens International Football\u003C/a>\u003Cbr>\n\u003Ca href=\"/rail-fares-and-tickets/special-offers\">Womens National Football Team\u003C/a>\u003C/p>",[],[],[],{"question":1188,"answer":1189,"components":1190,"linkedItems":1191,"categories":1192},"How do I pay for my reservation?","\u003Cp>\u003Cstrong>Reservations made Online:\u003C/strong>\u003C/p>\n\u003Cul>\n  \u003Cli>Visa credit/debit cards\u003C/li>\n  \u003Cli>Mastercard credit/debit cards\u003C/li>\n  \u003Cli>PayPal\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Reservations made over the phone (Telesales):\u003C/strong>\u003C/p>\n\u003Cul>\n  \u003Cli>Visa credit/debit cards\u003C/li>\n  \u003Cli>Mastercard credit/debit cards\u003C/li>\n\u003C/ul>",[],[],[1193,1194],{"codename":758,"name":759},{"codename":730,"name":731},{"question":1196,"answer":1197,"components":1198,"linkedItems":1199,"categories":1200},"I can't select a seat when making my booking","\u003Cp>During the booking process if the seat selection page does not appear, it is because the service is unallocated. This means you will not be able to select your seat online in advance. You can select your seat once you board the train. \u003C/p>",[],[],[],{"question":1202,"answer":1203,"components":1204,"linkedItems":1205,"categories":1206},"I can’t remember my 3D Secure Password, who do I contact?","\u003Cp>If you can’t remember your 3D Secure password you need to contact your bank or in the 3D Secure section there will be an option to select 'Forgotten Password' or 'Retrieve Password'. Follow the instructions provided. We don’t save your 3D Secure password on any Iarnród Éireann computer system; when you selected your password this was saved only on your bank’s computer system. Iarnród Éireann will never contact a customer to ask for your 3D Secure password and we cannot help you retrieve forgotten 3D Secure passwords.\u003C/p>",[],[],[1207,1208],{"codename":755,"name":756},{"codename":758,"name":759},{"question":1210,"answer":1211,"components":1212,"linkedItems":1213,"categories":1214},"How do I view my recent transactions?","\u003Col>\n  \u003Cli>Click on \"\u003Ca href=\"https://booking.cf.irishrail.ie/en-IE/mys3/login\">My Account\u003C/a>\"\u003C/li>\n  \u003Cli>Enter your \"e-mail address\" and \"password\", click on \"Login\"\u003C/li>\n  \u003Cli>From the menu of the left (desktop/ Tablet) or the hamburger menu (on mobile) select the \"Booking History\" option. You will see all of your previous bookings\u003C/li>\n  \u003Cli>Select \"Logout\".\u003C/li>\n\u003C/ol>",[],[],[1215,1216],{"codename":857,"name":858},{"codename":813,"name":814},{"question":1218,"answer":1219,"components":1220,"linkedItems":1221,"categories":1222},"My Password does not work, what do I do?","\u003Cp>We advise customers to reset their passwords via the \u003Ca href=\"https://booking.cf.irishrail.ie/en-IE/mys3/forgot-password\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">My Account Forgotten Password\u003C/a> link.\u003Cbr>\u003Cbr>Please ensure that your password is a minimum of eight characters and contains at least one digit, one upper case character and one symbol example Ireland1!\u003C/p>",[],[],[1223],{"codename":813,"name":814},1776445446145]