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The user’s name and photograph is printed on it\u003C/p>",[],[],[748],{"codename":749,"name":750},"leap_card","Leap Card",{"question":752,"answer":753,"components":754,"linkedItems":755,"categories":756},"How does Capping work?","\u003Cp>The system adds up how much travel credit you have used on the applicable services you have travelled on for a given day or week and then it stops taking any more fares once the applicable Cap value is reached.\u003C/p>\n\u003Cp>For more information, go to \u003Ca href=\"https://about.leapcard.ie/fare-capping\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">Leap Card Capping\u003C/a>\u003Ca href=\"https://about.leapcard.ie/fare-capping\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">.\u003C/a>\u003C/p>",[],[],[757],{"codename":749,"name":750},{"question":759,"answer":760,"components":761,"linkedItems":762,"categories":763},"What does Low, Medium Flex, Flexible or First Class mean?","\u003Cp>For information on our fare types; Low, Medium Flex, Flexible or First class see our \u003Ca href=\"/rail-fares-and-tickets/tickets-explained\">Online Tickets and Fares\u003C/a> section.\u003C/p>",[],[],[],{"question":765,"answer":766,"components":767,"linkedItems":768,"categories":769},"I have a free travel pass / an existing valid ticket.  Is there a charge to reserve my seat?","\u003Cp>An allocation of bookings on all InterCity services can be reserved online without a fee for 'Free Travel Pass or valid ticket holders'. When this allocation is fully booked, all remaining seats can be reserved by 'Free Travel Pass or valid ticket holders' for €2.50 per journey.\u003C/p>",[],[],[770],{"codename":771,"name":772},"free_travel_pass","Free Travel Pass",{"question":774,"answer":775,"components":776,"linkedItems":777,"categories":778},"Do I need to get a ticket to accompany my Free Travel/Public Services Card?","\u003Cp>Customers are advised of the following when travelling on Iarnrod Éireann Irish Rail  DART, Commuter Rail and Intercity services.\u003Cbr>\n\u003Cbr>\n\u003Cstrong>Travelling by Intercity Rail on Iarnrod Éireann Irish Rail\u003C/strong>\u003Cbr>\n\u003Cem>Present your Public Services Card/Free Travel Card at a ticket desk where you will be issued with a ticket for travel. Please use this ticket to enter through the gates.\u003C/em>\u003Cbr>\n \u003Cbr>\n\u003Cstrong>Travelling in the \u003C/strong>\u003Ca href=\"/rail-fares-and-tickets/fares-info/dublin-city-commuter\">\u003Cstrong>Dublin City and Commuter Zone\u003C/strong>\u003C/a>\u003Cbr>\n\u003Cem>Touch your card on a Smartcard gate/machine or pole when entering and exiting the stations or platforms. You must touch your card on the smartcard gate/machine or pole at both sides of your journey.\u003C/em>\u003Cbr>\n \u003Cbr>\n\u003Cstrong>Travelling to Northern Ireland\u003C/strong>\u003Cbr>\n\u003Cem>Free Travel Pass holder/s should present their Free Pass/PSC Card at the Ticket Office to get a ticket for travel\u003C/em>\u003Cbr>\n\u003Cbr>\n\u003Cstrong>Terms and Conditions of Travel - \u003C/strong>\u003Cbr>\nPlease Note - You can only avail of Free Travel if you have a valid Public Services Card or a valid Free Travel Pass with you.\u003Cbr>\n\u003Cbr>\nFailure to present your Card/Pass on request to a ticket inspector or driver, or to comply with instructions, may result in you being asked to pay a fare for the trip or you may be issued with a fixed penalty notice.\u003Cbr>\n \u003C/p>",[],[],[779],{"codename":771,"name":772},{"question":781,"answer":782,"components":783,"linkedItems":784,"categories":785},"Can a Fixed Payment Notice be issued for other offences?","\u003Cp>A Fixed Payment Notice can be issued for failing or refusing to give your name or address to an authorised officer or giving a name or address which is false or misleading.  A Fixed Payment Notice can also be issued for trespass on a railway, unlawful use of an emergency cord or other system of communication between passengers and train drivers and failure to shut and fasten gates of level crossings or passage.  Breach of CIE bye-laws can also be prosecuted before the District Court. A full list of CIE bye-laws as set out in the Córas Iompair Éireann Bye-laws (Confirmation) Order, 1984 can be found on \u003Ca href=\"http://www.irishrail.ie/\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">irishrail.ie\u003C/a>.\u003C/p>",[],[],[786],{"codename":787,"name":788},"fixed_payment_notice","Fixed Payment Notice",{"question":790,"answer":791,"components":792,"linkedItems":793,"categories":794},"How do I get a Student Card?","\u003Cp>This card can only be purchased online at leapcard.ie. Go to the buy menu and select the card type from the drop down. You’ll need to complete the application details, upload a photo and pay for the card during the application process.\u003Cbr> \u003C/p>",[],[],[795],{"codename":749,"name":750},{"question":797,"answer":798,"components":799,"linkedItems":800,"categories":801},"What time constitutes a Daily or Weekly Cap?","\u003Cp>A Daily Cap runs from the first service of the day to the last service in that same day.\u003C/p>\n\u003Cp>A Weekly Cap (Mon-Sun) runs from the first service on a Monday to the last service on a Sunday.\u003C/p>",[],[],[802],{"codename":749,"name":750},{"question":804,"answer":805,"components":806,"linkedItems":807,"categories":808},"If I do not buy a ticket before travelling, will I automatically get a Fixed Payment Notice?","\u003Cp>You are responsible for ensuring that you buy a ticket that is valid for your entire journey before travelling.  If you cannot produce a valid ticket when requested to do so by an authorised officer, you will be issued with a Fixed Payment Notice.\u003C/p>",[],[],[809],{"codename":787,"name":788},{"question":811,"answer":812,"components":813,"linkedItems":814,"categories":815},"What is Touch-On and Touch-Off?","\u003Cp>At the start of the journey, you need to 'Touch-On' using your Leap Card at a gate or validation pole. At the end of a journey you must 'Touch-Off' to ensure the correct fare is applied.\u003Cbr>\u003Cbr>Touch-On - Identifies the origin of the journey\u003Cbr>Touch-Off - Identifies the destination of the journey\u003Cbr>\u003Cbr>If you don't Touch-On you are committing fare evasion.\u003Cbr>If you don’t Touch-Off you will pay more.\u003C/p>\n\u003Cp>Tagging on at our gate;\u003C/p>\n\u003Cul>\n  \u003Cli>Hold the Leap Card against the Smart Card reader on the gate\u003C/li>\n  \u003Cli>If you have credit on your Leap Card, the gate will open and allow you to enter and start your journey\u003C/li>\n  \u003Cli>Your current ePurse balance will appear on the display on the gate\u003C/li>\n\u003C/ul>",[],[],[816],{"codename":749,"name":750},{"question":818,"answer":819,"components":820,"linkedItems":821,"categories":822},"What documents do I need to complete my application?","\u003Cp>For a Young Adult Card you’ll need to upload an image of your valid Passport, EU National ID, Drivers Licence or Learner Permit, a selfie taken during the application to verify your identity against your ID and you card payment details\u003Cbr> \u003C/p>",[],[],[823],{"codename":749,"name":750},{"question":825,"answer":826,"components":827,"linkedItems":828,"categories":829},"If I have a standard class ticket but sit in first class, will I receive a Fixed Payment Notice?","\u003Cp>As your ticket is not valid for first class accommodation, a supplement/upgrade fee must be paid. Refusal to pay this supplement or move to standard accommodation will result in a Fixed Payment Notice being issued.\u003C/p>",[],[],[],{"question":831,"answer":832,"components":833,"linkedItems":834,"categories":835},"How old do I have to be to apply for a Young Adult card?","\u003Cp>The earliest you can apply for a Young Adult card is two weeks before your 19th birthday.\u003C/p>",[],[],[836],{"codename":749,"name":750},{"question":838,"answer":839,"components":840,"linkedItems":841,"categories":842},"How much does it cost?","\u003Cp>The card is free to purchase, however, there is a €5 deposit and a €5 minimum travel credit requirement to proceed with the application.\u003Cbr> \u003C/p>",[],[],[843],{"codename":749,"name":750},{"question":845,"answer":846,"components":847,"linkedItems":848,"categories":849},"What happens if a passenger has committed more than one offence?","\u003Cp>Where a passenger has committed more than one offence, the Fixed Payment Notice will reflect an increased fine.\u003C/p>",[],[],[850],{"codename":787,"name":788},{"question":852,"answer":853,"components":854,"linkedItems":855,"categories":856},"Promotional material referring to Leap Card fare discounts by percentage.","\u003Cp>These percentage discounts tend not to be a direct reduction in the price of an individual Fare or Ticket, but the averaged reduction over all for all Fares/Tickets.\u003Cbr>All fares will be reduced by the closest % to 20% giving a multiple of 5 amount, so the discount will be between 18% and 22%, i.e. €1.15 reducing to €0.90 (-21.7%) or €0.80 reducing to €0.65 (-18.8%)\u003Cbr> \u003C/p>",[],[],[857],{"codename":749,"name":750},{"question":859,"answer":860,"components":861,"linkedItems":862,"categories":863},"My train was delayed. When am I entitled to a refund?","\u003Cp>If your train was delayed due to circumstances within the control of Iarnród Éireann the following apply;\u003Cbr>\u003Cbr>If you are more than one hour late in arriving at your destination, we will normally offer you discount vouchers for use against future ticket purchases. The value of discount vouchers is based on the length of delay and the fare you have paid for your single journey.\u003Cbr>\u003Cbr>For delays of one to two hours, we will give you vouchers to the value of 50 percent of the fare you have paid for the portion of your journey affected.\u003Cbr>\u003Cbr>For delays over two hours, we will give you vouchers to the value of 100 percent of the fare you have paid for the portion of your journey affected.\u003Cbr> \u003Cbr>\u003Ca href=\"http://travel-information/irish-domestic-rail-travel\">Click here to view our passenger charter.\u003C/a>\u003C/p>",[],[],[864],{"codename":865,"name":866},"refunds","Refunds",{"question":868,"answer":869,"components":870,"linkedItems":871,"categories":872},"Can an authorised officer detain me if I don’t have a valid ticket?","\u003Cp>Yes. If an authorised officer reasonably suspects that a person is committing or has committed an offence under Section 129 of the \u003Ca href=\"http://www.irishstatutebook.ie/eli/2005/act/31/section/129/enacted/en/html\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">Railway Safety Act 2005\u003C/a>, he or she may require the person to give his or her name and address and, if the person fails or refuses to do so or gives a name that the authorised officer reasonably suspects is false or misleading, the authorised officer may arrest that person without warrant and deliver, as soon as practicable, the person into the custody of a member of the Garda Síochána to be dealt with according to law.\u003C/p>",[],[],[873],{"codename":787,"name":788},{"question":875,"answer":876,"components":877,"linkedItems":878,"categories":879},"Can the authorised officer confiscate my ticket when issuing a Fixed Payment Notice?","\u003Cp>Yes. The authorised officer can confiscate the ticket as it may be used as evidence if the Fixed Payment is not paid and the case is prosecuted before the courts.\u003C/p>",[],[],[880],{"codename":787,"name":788},{"question":882,"answer":883,"components":884,"linkedItems":885,"categories":886},"What forms of payment does Iarnród Éireann accept?","\u003Cp>\u003Cstrong>Reservations made Online:\u003C/strong>\u003C/p>\n\u003Cul>\n  \u003Cli>Visa Debit Card\u003C/li>\n  \u003Cli>Mastercard\u003C/li>\n  \u003Cli>Credit Card\u003C/li>\n  \u003Cli>PayPal\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Resevations made over the phone (Telesales):\u003C/strong>\u003C/p>\n\u003Cul>\n  \u003Cli>Visa Debit Card\u003C/li>\n  \u003Cli>Mastercard\u003C/li>\n  \u003Cli>Credit Card\u003C/li>\n\u003C/ul>\n\u003Cp>We do not accept American Express cards.\u003C/p>\n\u003Cp>\u003Cstrong>Reservation made in person (ie at selected booking offices):\u003C/strong>\u003C/p>\n\u003Cul>\n  \u003Cli>Cash\u003C/li>\n  \u003Cli>Credit/Debit Cards\u003C/li>\n\u003C/ul>",[],[],[887],{"codename":888,"name":889},"payment","Payment",{"question":891,"answer":892,"components":893,"linkedItems":894,"categories":895},"What is travel credit and how does it work?","\u003Cp>Travel Credit works in a similar way to mobile phone credit. Every time you use the card to travel the cost of the journey is deducted. If there is insufficient no credit on the card it cannot be used for any further journeys until it is 'Topped Up' at a ticket machine or online at \u003Ca href=\"https://www.leapcard.ie/Home/index.html\">www.leapcard.ie\u003C/a>.\u003C/p>\n\u003Cp>\u003Cstrong>There are no Top-Up facilities at Ticket Offices.\u003C/strong>\u003C/p>",[],[],[896],{"codename":749,"name":750},{"question":898,"answer":899,"components":900,"linkedItems":901,"categories":902},"Can I purchase a Leap weekly or monthly card at a ticket machine in stations in Cork?","\u003Cp>Yes for more information please visit our \u003Ca href=\"/rail-fares-and-tickets/fares-info/cork-cobh-midleton\">Fares Sections\u003C/a>.\u003C/p>",[],[],[903],{"codename":749,"name":750},{"question":905,"answer":906,"components":907,"linkedItems":908,"categories":909},"Will there also be a change to the fare capping service with another band added for 19-23 cards, or do we know if they’ll be grouped with the Child / Student / Adult caps?","\u003Cp>Caps are being discounted by 20% on average from the 9\u003Csup>th\u003C/sup> May. A new capping band for Young Adult/Students will be introduced on that day which is 50% less than adult.\u003Cbr> \u003C/p>",[],[],[910],{"codename":749,"name":750},{"question":912,"answer":913,"components":914,"linkedItems":915,"categories":916},"What happens if I use another person’s Leap card, student card or DSP Free Travel Pass or Free Travel Card?","\u003Cp>You will be issued with a Fixed Payment Notice and the card will be confiscated.\u003C/p>",[],[],[917,918,919],{"codename":771,"name":772},{"codename":749,"name":750},{"codename":920,"name":921},"taxsaver","Taxsaver",{"question":923,"answer":924,"components":925,"linkedItems":926,"categories":927},"What to do if the child is 19+ but still in secondary school?","\u003Cp>The Young Adult card (19-23) eligibility is defined by age, so all customers in that age bracket are eligible regardless of educational status.\u003Cbr> \u003C/p>",[],[],[928],{"codename":749,"name":750},{"question":930,"answer":931,"components":932,"linkedItems":933,"categories":934},"Who can issue a Fixed Payment Notice?","\u003Cp>Any authorised officer of Irish Rail can issue a Fixed Payment Notice.\u003C/p>",[],[],[935],{"codename":787,"name":788},{"question":937,"answer":938,"components":939,"linkedItems":940,"categories":941},"Are Annual cards being issued on Leap in Cork?","\u003Cp>Yes, Annual cards are available on \u003Ca href=\"https://about.leapcard.ie/cork\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">Leap cards\u003C/a> in Cork.\u003C/p>",[],[],[942],{"codename":749,"name":750},{"question":944,"answer":945,"components":946,"linkedItems":947,"categories":948},"What is Capping?","\u003Cp>The Leap Card system Caps a customers use of travel credit so that once you hit the cap value you can continue to travel as normal on the applicable transport operator, but no further travel credit will be taken from your card on their services.\u003C/p>\n\u003Cp>Once you hit the Cap value for the day of the week, you should continue to use their Leap Card as normal when travelling. You should still Touch On and Touch Off as normal in order to have a valid card for inspection.\u003C/p>\n\u003Cp>If you make lots of trips with your Leap Card on a daily or weekly (Mon to Sun) basis, a maximum Cap value will be applied to your travel credit spend.\u003C/p>\n\u003Cp>For more information, go to \u003Ca href=\"https://about.leapcard.ie/fare-capping\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">Leap Card Capping\u003C/a>\u003Ca href=\"https://about.leapcard.ie/fare-capping\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">.\u003C/a>\u003C/p>",[],[],[949],{"codename":749,"name":750},{"question":951,"answer":952,"components":953,"linkedItems":954,"categories":955},"What is the proposed time-frame? When can I expect to receive my new card?","\u003Cp>Young Adult cards will usually be posted within 5 working days. Student Leap Cards will need to be collected in person at a Student Leap Agent where student status verification will take place.\u003Cbr> \u003C/p>",[],[],[956],{"codename":749,"name":750},{"question":958,"answer":959,"components":960,"linkedItems":961,"categories":962},"What routes in Cork are Leap weekly and monthly cards available on?","\u003Cp>\u003Ca href=\"https://about.leapcard.ie/cork\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">Leap card\u003C/a> products can be used on the Cork – Cobh/Midleton routes.\u003C/p>",[],[],[963],{"codename":749,"name":750},{"question":965,"answer":966,"components":967,"linkedItems":968,"categories":969},"How do I apply for a Young Adult card?","\u003Cp>This card can only be purchased online at leapcard.ie. You will need to upload proof of your age and take a live selfie when ordering the card online.\u003C/p>",[],[],[970],{"codename":749,"name":750},{"question":972,"answer":973,"components":974,"linkedItems":975,"categories":976},"Using a Vending Machine to Top-Up your Leap Card","\u003Cp>1. Place the Leap Card in the slot provided.\u003Cbr>2. Select the Top-Up Amount from options shown on the screen\u003Cbr>3. Insert the amount selected - Notes/Coins/Credit or Debit Cards accepted\u003Cbr>4. Remove the Leap Card from the pocket as indicated on screen\u003Cbr>5. Your Leap Card is now Topped Up and ready for immediate use\u003C/p>",[],[],[977],{"codename":749,"name":750},{"question":979,"answer":980,"components":981,"linkedItems":982,"categories":983},"What documentation will be accepted as proof of age?","\u003Cp>You will be asked to upload an image of your valid Passport, EU National ID, Drivers Licence or Learner Permit\u003C/p>",[],[],[984],{"codename":749,"name":750},{"question":986,"answer":987,"components":988,"linkedItems":989,"categories":990},"How do I claim a refund if I have been over charged on my Leap Card?","\u003Cp>If you have any queries or concerns then you can contact Leap customer care and the team will investigate and liaise with you directly.\u003Cbr>\u003Cbr>Customer Care: 0818 824 824\u003Cbr>Calling from outside of Ireland: +353 (1) 907 9425\u003Cbr>\u003Cbr>Monday to Friday: 7am to 7pm\u003Cbr>Saturday and Bank Holidays: 9am to 3pm\u003Cbr>Sunday: Closed\u003C/p>",[],[],[991],{"codename":749,"name":750},{"question":993,"answer":994,"components":995,"linkedItems":996,"categories":997},"Is Leap Card available for rail services in Cork?","\u003Cp>Yes, see our \u003Ca href=\"http://fares-and-tickets/smartcards/#leap%20card%20cork\">Cork Smart Card section\u003C/a> for further details on products available and applicable routes.\u003C/p>",[],[],[998],{"codename":749,"name":750},{"question":1000,"answer":1001,"components":1002,"linkedItems":1003,"categories":1004},"Can I use an epurse Leap card to travel in Cork?","\u003Cp>Yes Leap epurse is now available in Cork for more information please visit our \u003Ca href=\"/rail-fares-and-tickets/fares-info/cork-cobh-midleton\">Fares Sections\u003C/a>.\u003C/p>",[],[],[1005],{"codename":749,"name":750},{"question":1007,"answer":1008,"components":1009,"linkedItems":1010,"categories":1011},"What if I don’t pay the Fixed Payment Notice?","\u003Cp>In the event that the Fixed Payment is not paid, you can be prosecuted and face a potential fine of up to €1,000 upon conviction as well as legal costs.\u003C/p>",[],[],[1012],{"codename":787,"name":788},{"question":1014,"answer":1015,"components":1016,"linkedItems":1017,"categories":1018},"If there is a queue at the ticket office or the Ticket Vending Machine can I board the train without a valid ticket?","\u003Cp>No. It is your responsibility to allow yourself reasonable time to buy a ticket before travelling. Ticket Vending Machines are provided at stations. Tickets can also be bought in advance of travel from ticket offices or on line at \u003Ca href=\"http://www.irishrail.ie/\">www.irishrail.ie\u003C/a> \u003C/p>",[],[],[1019],{"codename":787,"name":788},{"question":1021,"answer":1022,"components":1023,"linkedItems":1024,"categories":1025},"How do I book a seat only reservation? (Free Travel Pass)","\u003Cp>\u003Cstrong>Free Travel Pass\u003C/strong> \u003Cstrong>holders\u003C/strong> wishing to book a ticket \u003Cstrong>should select the option \u003C/strong>\u003Ca href=\"/rail-fares-and-tickets/guide-to-buying-online/booking-a-seat-only-reservation\">\u003Cstrong>\"Free Travel Pass or Valid Ticket\"\u003C/strong>\u003C/a> to book on to a train. \u003C/p>",[],[],[1026],{"codename":771,"name":772},{"question":1028,"answer":1029,"components":1030,"linkedItems":1031,"categories":1032},"Can I buy tickets in advance?","\u003Cp>You can now reserve seats on most Intercity trains:\u003C/p>\n\u003Cul>\n  \u003Cli>Online at \u003Ca href=\"http://www.irishrail.ie/\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">www.irishrail.ie\u003C/a>\u003C/li>\n  \u003Cli>\u003Ca href=\"/en-ie/contact-us\">By Phone\u003C/a>\u003C/li>\n  \u003Cli>At selected \u003Ca href=\"/travel-information/find-a-station\">Intercity Stations\u003C/a>\u003C/li>\n\u003C/ul>\n\u003Cp>Iarnród Éireann recommends purchasing tickets in advance to ease ticket queues at peak times.\u003Cbr>\n\u003Cbr>\n*Advance reservations can be made up to 90 days in advance* \u003Cbr>\n\u003Cbr>\nAlternatively; DART, Commuter and non-reservable Intercity tickets may be purchased in advance or on the day of travel from DART, Commuter and Intercity stations and a selection of monthly commuter tickets are available at your station.\u003C/p>",[],[],[],{"question":1034,"answer":1035,"components":1036,"linkedItems":1037,"categories":1038},"How can I pay a Fixed Payment Notice?","\u003Cul>\n  \u003Cli>\u003Ca href=\"/rail-fares-and-tickets/fixed-payment-notice\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">\u003Cstrong>Pay Online Now\u003C/strong>\u003C/a> using a credit/ debit card\u003C/li>\n  \u003Cli>\u003Cstrong>By telephone\u003C/strong> - Call the \u003Ca href=\"/contact-us#ccc\">Customer Contact Centre\u003C/a>\u003C/li>\n  \u003Cli>\u003Cstrong>By Post -\u003C/strong> Postal Orders and Bank Drafts will only be accepted if made payable to Iarnród Éireann Irish Rail and should be forwarded to the Revenue Protection Unit, Irish Rail, Connolly Station, Amiens Street, Dublin 1.\u003C/li>\n\u003C/ul>",[],[],[1039],{"codename":787,"name":788},{"question":1041,"answer":1042,"components":1043,"linkedItems":1044,"categories":1045},"Schoolchild Leap Cards","\u003Cp>For information on schoolchild Leap Cards go to our \u003Ca href=\"http://fares-and-tickets/tickets-explained\">ticket information\u003C/a> section\u003C/p>",[],[],[1046],{"codename":749,"name":750},{"question":1048,"answer":1049,"components":1050,"linkedItems":1051,"categories":1052},"Are Leap cards available for combined journeys with Bus Éireann in Cork?","\u003Cp>Yes combined Rail and Bus Tickets are available on the Cork to Midleton route for more information please see our \u003Ca href=\"/rail-fares-and-tickets/fares-info/cork-cobh-midleton\">Fares Section\u003C/a>.\u003C/p>",[],[],[1053],{"codename":749,"name":750},{"question":1055,"answer":1056,"components":1057,"linkedItems":1058,"categories":1059},"Do you sell Gift Vouchers?","\u003Cp>Yes, in denominations of €10 and €50. Vouchers can only be used against tickets bought in stations and not online.\u003C/p>\n\u003Cp>To purchase or for more information contact your\u003Ca href=\"http://travel-information/find-a-station\"> local station.\u003C/a>\u003C/p>",[],[],[],{"question":1061,"answer":1062,"components":1063,"linkedItems":1064,"categories":1065},"How do I book a bike online?","\u003Cp>Customers looking to book a bike online should follow the below steps:\u003Cbr>\u003Cbr>1. Please use our \u003Ca href=\"http://journeyplanner.irishrail.ie/webapp\">Journey Planner\u003C/a>\u003Cbr>2. Enter your Origin and Destination, no. of passengers and dates of travel\u003Cbr>3. Click the tick box 'Show bike availability'\u003Cbr>4. Select 'Go' to complete your Journey Planner search\u003Cbr>5. Only services with available bike spaces will display\u003Cbr>6. Select the journey and ticket type required\u003Cbr>7. When you wish to proceed please select 'Book Tickets'\u003Cbr>8. On the 'Extras' page select the bike/s required and select 'Next Steps'\u003Cbr>9. Upon completion of your online booking the additional bike/s options will be confirmed\u003Cbr>\u003Cbr>For more information on the carriage of bicycles, please see our \u003Ca href=\"/en-ie/travel-information/bicycle-information-for-rail-travel\">Bicycle Information page\u003C/a>\u003C/p>",[],[],[],{"question":1067,"answer":1068,"components":1069,"linkedItems":1070,"categories":1071},"What should I do if I have forgotten my Monthly or Annual Taxsaver Leap or Smart card?","\u003Cp>You must buy a ticket to cover your journey before travelling. Failure to buy a ticket will result in a Fixed Payment Notice being issued.\u003C/p>",[],[],[1072],{"codename":920,"name":921},{"question":1074,"answer":1075,"components":1076,"linkedItems":1077,"categories":1078},"What if I have bought a student ticket but cannot produce the current student I.D card to the Authorised Officer?","\u003Cp>You will be issued with a Fixed Payment Notice, as a discounted student ticket is only valid on production of a valid student I.D card.Accepted Student I.D can be found in the \u003Ca href=\"http://fares-and-tickets/students\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">fares and tickets section\u003C/a>. \u003C/p>",[],[],[1079],{"codename":787,"name":788},{"question":1081,"answer":1082,"components":1083,"linkedItems":1084,"categories":1085},"Can I purchase a Luas ticket with Iarnród Éireann?","\u003Cp>Yes, a Luas add on is available for customer travelling on rail services. If your selected service origin or destination is 'Dublin Heuston' simply select 'Dublin Connolly' and if the origin or destination or your service is 'Dublin Connolly' select 'Dublin Heuston'.  Origin and destination of services can be seen on our \u003Ca href=\"/travel-information/station-and-route-maps/ireland-rail-map\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">Intercity Route Map\u003C/a>.\u003Cbr>\n\u003Cbr>\nFor example; if you are travelling from Cork you would select 'Dublin Connolly' for the Luas add on. Or if you are travelling from Sligo you would select 'Dublin Heuston' for the Luas add on.\u003Cbr>\n\u003Cbr>\nThe Luas ticket allows customers to travel on the \u003Ca href=\"https://luas.ie/map/\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">Luas Red Line \u003C/a>between Dublin Heuston and Dublin Connolly/George's Dock or \u003Ca data-asset-id=\"003e9e91-f63f-501e-9b91-d95aaa71891a\" href=\"https://assets-eu-01.kc-usercontent.com:443/d2e85689-fbf9-010a-a02e-587ed94b5032/21b96f9a-259a-4581-aedc-427edad192d3/25650461-a907-4d90-aa7c-b0613cd23be3.pdf\">Dublin Bus Route 4\u003C/a> to Mount Street for the date or dates on the ticket only.\u003C/p>\n\u003Cp>\u003Cbr>\n\u003Cstrong>Available from:\u003C/strong> irishrail.ie as an origin and or destination\u003Cbr>\n\u003Cstrong>Available from:\u003C/strong> Ticket vending machines or booking offices into Dublin only\u003C/p>",[],[],[],{"question":1087,"answer":1088,"components":1089,"linkedItems":1090,"categories":1091},"What if I didn’t buy my ticket from Iarnród Éireann but I want a refund?","\u003Cp>If you did not buy your ticket from Iarnród Éireann, you should return it to the place where you bought your ticket from. They will arrange any refund due (if any) and may charge you an administration fee.\u003C/p>",[],[],[1092],{"codename":865,"name":866},{"question":1094,"answer":1095,"components":1096,"linkedItems":1097,"categories":1098},"How do I view my Leap Card balance?","\u003Cp>\u003Cstrong>At a ticket Machine in the station\u003Cbr>\u003C/strong>\u003C/p>\n\u003Cp>Put your card in the 'pocket' and then follow the instructions on the ticket machine screen.\u003C/p>\n\u003Cp>\u003Cstrong>Online\u003C/strong>\u003C/p>\n\u003Cp>Log on to \u003Ca href=\"https://www.leapcard.ie/Home/index.html\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">www.leapcard.ie\u003C/a> to view your account history and you will be able to view your card balance.\u003C/p>",[],[],[1099],{"codename":749,"name":750},{"question":1101,"answer":1102,"components":1103,"linkedItems":1104,"categories":1105},"Are payments taken if the order is not completed? If an order is rejected how to get a refund?","\u003Cp>Yes, payments are taken before card verification. The refund is issued automatically if the verification is unsuccessful so the customer doesn’t have to request it.\u003Cbr> \u003C/p>",[],[],[1106,1107],{"codename":865,"name":866},{"codename":888,"name":889},{"question":1109,"answer":1110,"components":1111,"linkedItems":1112,"categories":1113},"I did not get my reserved seat do I get a refund?","\u003Cp>If we fail to honour your seat reservation, and no other seat of similar standard on the same service is available for you, we will refund the fare of your single journey in travel vouchers.\u003C/p>",[],[],[1114],{"codename":865,"name":866},{"question":1116,"answer":1117,"components":1118,"linkedItems":1119,"categories":1120},"Do I have to pay the Fixed Payment Notice on the spot?","\u003Cp>No. You have 21 days to pay the Fixed Payment Notice.\u003C/p>",[],[],[1121],{"codename":787,"name":788},{"question":1123,"answer":1124,"components":1125,"linkedItems":1126,"categories":1127},"Do I have to apply for new card if I already have child/student card?","\u003Cp>No, you can continue to use your existing card until its expiry date and you will get the best fare. Student Leap Card fares are the same as Young Adult 19-23 Leap Card fares.\u003Cbr> \u003C/p>",[],[],[1128],{"codename":749,"name":750},{"question":1130,"answer":1131,"components":1132,"linkedItems":1133,"categories":1134},"What do I do if my ticket is lost or stolen?","\u003Cp>Any ticket which has become defaced, illegible, mutilated, torn, split, lost, mislaid or stolen will not be valid for travel, replaced or eligible for refund. Customers must purchase a new ticket to travel.\u003C/p>",[],[],[],{"question":1136,"answer":1137,"components":1138,"linkedItems":1139,"categories":1140},"Do I need a TFI Leap Card to get the 20% discount?","\u003Cp>No. Cash fares will also be discounted by 20%, however, Leap fares, which are on average 30% cheaper than cash fares, are only available with a TFI Leap Card.\u003Cbr> \u003C/p>",[],[],[1141],{"codename":749,"name":750},{"question":1143,"answer":1144,"components":1145,"linkedItems":1146,"categories":1147},"Can I pay at my destination if I am in a rush?","\u003Cp>No. If you board a train without a valid ticket, you will be issued with a Fixed Payment Notice.\u003C/p>",[],[],[1148],{"codename":787,"name":788},{"question":1150,"answer":1151,"components":1152,"linkedItems":1153,"categories":1154},"Why should I register my Leap Card?","\u003Cp>There are a number of benefits as follows;\u003C/p>\n\u003Cul>\n  \u003Cli>Leap Card will be protected against loss or theft (as long as you report it missing/stolen)\u003C/li>\n  \u003Cli>You won't need to complete an online form for every online Top-Up\u003C/li>\n  \u003Cli>You can view your card history and usage\u003C/li>\n  \u003Cli>You can manage additional Leap Cards through your account (eg child's Leap Card)\u003C/li>\n\u003C/ul>",[],[],[1155],{"codename":749,"name":750},{"question":1157,"answer":1158,"components":1159,"linkedItems":1160,"categories":1161},"Are there discounts for Students?","\u003Cp>Yes, go to our \u003Ca href=\"http://rail-fares-and-tickets/students\">student section\u003C/a> for further information on our fantastic offers.\u003C/p>",[],[],[],{"question":1163,"answer":1164,"components":1165,"linkedItems":1166,"categories":1167},"What happens if my application is rejected?","\u003Cp>You will received an email stating the reason why the application was rejected and the payment made as part of the application will be refunded\u003Cbr> \u003C/p>",[],[],[1168],{"codename":749,"name":750},{"question":1170,"answer":1171,"components":1172,"linkedItems":1173,"categories":1174},"Where can I purchase a ticket?","\u003Cul>\n  \u003Cli>Online at \u003Ca href=\"http://www.irishrail.ie\">www.irishrail.ie\u003C/a>\u003C/li>\n  \u003Cli> At the Ticket Office or at the Ticket Vending Machine in station where available (you may be charged an onboard supplement if ticket is not purchased before boarding the train)\u003Cbr>\u003Cbr>You can now reserve seats on most Intercity trains. Iarnród Éireann recommends purchasing tickets in advance to ease ticket queues at peak times.\u003Cbr>\u003Cbr>*Advance reservations can be made up to 90 days in advance* \u003Cbr>\u003Cbr>Alternatively; DART, Commuter and non-reservable Intercity tickets may be purchased in advance or on the day of travel from DART, Commuter and Intercity stations and a selection of monthly commuter tickets are available at your station.\u003C/li>\n\u003C/ul>",[],[],[],{"question":1176,"answer":1177,"components":1178,"linkedItems":1179,"categories":1180},"Is there a right of appeal against a Fixed Payment Notice?","\u003Cp>If you have been issued with a Fixed Payment Notice and you wish to appeal the decision, you can do so via email to RPU@irishrail.ie or in writing to the Revenue Protection Unit, Connolly Station, Amiens Street, Dublin 1 within 21 days from the date of issue of the Fixed Payment Notice.\u003C/p>",[],[],[1181],{"codename":787,"name":788},{"question":1183,"answer":1184,"components":1185,"linkedItems":1186,"categories":1187},"I have Taxsaver monthly/annual ticket. Can I reserve a seat on a train?","\u003Cp>Yes. You can reserve a seat where available by selecting a \u003Ca href=\"/rail-fares-and-tickets/tickets-explained\">Reserve Seat Only\u003C/a>\u003C/p>",[],[],[1188],{"codename":920,"name":921},{"question":1190,"answer":1191,"components":1192,"linkedItems":1193,"categories":1194},"What routes do the discount rate apply?","\u003Cp>All TFI Leap enabled routes get Leap discounts when using a TFI Leap Card.\u003Cbr> \u003C/p>",[],[],[],{"question":1196,"answer":1197,"components":1198,"linkedItems":1199,"categories":1200},"What if the ticket office is closed, or the station does not have a ticket office and the ticket vending machines are out of order?","\u003Cp>Ticket Vending Machines are in operation throughout our network. These machines are monitored and regularly maintained to ensure that they are operational.  Irish Rail is automatically notified if the TVMs are out of order.  In the unlikely event that the booking office is closed and all the Ticket Vending Machines are not working, you will be required to pay for your journey on the train or at your destination. Failure to pay the required fare will result in a Fixed Payment Notice being issued.\u003C/p>",[],[],[1201],{"codename":787,"name":788},{"question":1203,"answer":1204,"components":1205,"linkedItems":1206,"categories":1207},"Errors in reading a Leap Card","\u003Cp>Gates and Poles may on occasion fail to identify the Touch-On / Touch-Off. It is up to the customer to ensure the card has been read successfully. The two main reasons for card failure are:\u003Cbr>\u003Cbr>\u003Cstrong>1. Incorrect Positioning of Smart Card\u003C/strong>\u003Cbr>If the Leap Card is not placed against the reader/'target' on the pole or gate, it will not be read. Ensure that the card is held steadily against the Card reading 'target' for at least a second.\u003Cbr>\u003Cstrong>Do not wave the card over the Smart Card reading target.\u003C/strong> \u003Cstrong>Do not put the Smart Card into the horizontal paper ticket slot on a gate.\u003C/strong> \u003Cbr>\u003Cbr>\u003Cstrong>2. Smart Card Interference\u003C/strong>\u003Cbr>Remove the Leap Card from your wallet or bag before using it. Other Smart Cards you may have in your wallet or bag can cause interference with this card, which will make it inoperable.\u003C/p>",[],[],[1208],{"codename":749,"name":750},{"question":1210,"answer":1211,"components":1212,"linkedItems":1213,"categories":1214},"Can I purchase tickets on the train?","\u003Cp>Tickets can \u003Cstrong>only \u003C/strong>be purchased on the train if the ticket office is closed \u003Cstrong>and \u003C/strong>if the ticket vending machines are not in operation. You may be charged an Onboard Supplement.\u003C/p>",[],[],[],{"question":1216,"answer":1217,"components":1218,"linkedItems":1219,"categories":1220},"What happens if I travel beyond my destination?","\u003Cp>It is your responsibility to buy any additional ticket that you need to complete your journey before boarding the train otherwise you will be issued with a Fixed Payment Notice.\u003C/p>",[],[],[1221],{"codename":787,"name":788},{"question":1223,"answer":1224,"components":1225,"linkedItems":1226,"categories":1227},"What happens when I reach the Leap Cap?","\u003Cp>When you get close to a Daily or Weekly Cap you will only be charged the amount to bring you up to the Cap. After you have reached a Cap you will be charged €0.00 for subsequent travel that day or over the Week (Mon-Sun). Make sure you still 'tap-on' and 'tap-off' your Leap Card even when you have reached the daily or weekly cap.\u003C/p>",[],[],[1228],{"codename":749,"name":750},{"question":1230,"answer":1231,"components":1232,"linkedItems":1233,"categories":1234},"Where can I buy a Leap Card?","\u003Cp>Leap Cards can be purchased at Ticket Vending Machines in stations within the Short Hop Zone or online at \u003Ca href=\"https://www.leapcard.ie/Home/index.html\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">www.leapcard.ie\u003C/a> or in selected retail outlets. TFI Leap Cards are also available in many PostPoint outlets as well as all post offices nationwide.\u003C/p>",[],[],[1235],{"codename":749,"name":750},{"question":1237,"answer":1238,"components":1239,"linkedItems":1240,"categories":1241},"Can I get a refund at a later date?","\u003Cp>You must make all refund claims within 28 days of the end date of your ticket. We may ask for extra evidence to support your claim for a refund.\u003C/p>\n\u003Cp>An administration fee will be charged and if you have purchased a reservation either online, telesales or at a booking office the terms and conditions you agreed to will apply.\u003C/p>",[],[],[1242],{"codename":865,"name":866},{"question":1244,"answer":1245,"components":1246,"linkedItems":1247,"categories":1248},"How much do tickets cost?","\u003Cp>Most of our fares are available from our \u003Ca href=\"http://fares-and-tickets/fares-info\">Fares and Tickets\u003C/a> section. However, if you cannot find the fare you require then please \u003Ca href=\"http://contact-us\">contact us.\u003C/a>\u003C/p>",[],[],[],{"question":1250,"answer":1251,"components":1252,"linkedItems":1253,"categories":1254},"What if I don’t have the documents?","\u003Cp>If you don’t have the documents present at the time of application we recommend you wait until you can provide a copy before completing the application. If you don’t have any of the documents at all, there is an option of uploading non-standard documents for verification. This process can take up to 3 weeks, may require face-to-face verification and does not guarantee final application approval.\u003Cbr> \u003C/p>",[],[],[1255],{"codename":749,"name":750},{"question":1257,"answer":1258,"components":1259,"linkedItems":1260,"categories":1261},"What are the card renewal rules?","\u003Cp>You can apply for a personalised card up to 2 weeks before your birthday, i.e. 19 yr – 2weeks for a Young Adult (19-23). Your card will expire on your birthday, i.e. your 24th birthday for a Young Adult (19-23). For a Student (24 yr +), customers need to be in full-time education\u003Cbr> \u003C/p>",[],[],[1262],{"codename":749,"name":750},{"question":1264,"answer":1265,"components":1266,"linkedItems":1267,"categories":1268},"Where does the Leap Card work?","\u003Cp>The Leap Card can be used for rail travel between stations within the '\u003Ca href=\"/rail-fares-and-tickets/fares-info/dublin-city-commuter\">Dublin City and Commuter Zone\u003C/a>'. All stations in the Greater Dublin area from Rathdrum to Drogheda, from Dublin City Centre stations to Enfield and Kildare including all \u003Ca href=\"/about-us/iarnrod-eireann-services/dart-commuter\">DART services\u003C/a>.\u003Cbr>\n\u003Cbr>\nThe Leap Card also works in the \u003Ca href=\"/en-ie/rail-fares-and-tickets/fares-info/cork-cobh-midleton\">Cork Commuter area\u003C/a>.   \u003Cbr>\n\u003Cbr>\nUsage outside of the Short Hop Zone and Cork commuter Rail services will result in a Fixed Payment Notice of €100 plus the relevant unpaid fare.\u003C/p>",[],[],[1269],{"codename":749,"name":750},{"question":1271,"answer":1272,"components":1273,"linkedItems":1274,"categories":1275},"Do I pay VAT on train tickets?","\u003Cp>No, rail tickets are VAT exempt. If you require proof of purchase, we recommend that you present your ticket and booking confirmation email, (where applicable). \u003C/p>",[],[],[1276],{"codename":888,"name":889},{"question":1278,"answer":1279,"components":1280,"linkedItems":1281,"categories":1282},"What happens if an adult purchases a child ticket?","\u003Cp>Any person aged 19 years or older who purchases a child ticket will be issued with a Fixed Payment Notice. Child tickets are only valid for persons aged 3-18 years. \u003C/p>",[],[],[1283],{"codename":787,"name":788},{"question":1285,"answer":1286,"components":1287,"linkedItems":1288,"categories":1289},"What If I do not Tap On my Leap card before travel?","\u003Cp>You are responsible for ensuring that you Tap On your Leap card at a validation point before travelling, otherwise you will be issued with a Fixed Payment Notice.\u003C/p>",[],[],[1290],{"codename":749,"name":750},{"question":1292,"answer":1293,"components":1294,"linkedItems":1295,"categories":1296},"Where do I find Information on the Free Travel Pass?","\u003Cp>For information on the Free Travel Pass scheme please see the below links;\u003C/p>\n\u003Cul>\n  \u003Cli>If you wish to book onto a train see our handy guide \u003Ca href=\"/rail-fares-and-tickets/guide-to-buying-online/booking-a-seat-only-reservation\">Booking a 'Free Travel Pass or Valid Ticket' option\u003C/a> \u003C/li>\n  \u003Cli>For information on how to travel with a Free Travel Pass on rail services see our FAQ Do I need to get a ticket to accompany my Free Travel/Public Services Card?\u003C/li>\n  \u003Cli>For more information on how to use your Public Service Card for free travel check out this \u003Ca data-asset-id=\"b5ed9c26-4bcb-59e9-89a6-bc49bc1a713d\" href=\"https://assets-eu-01.kc-usercontent.com:443/d2e85689-fbf9-010a-a02e-587ed94b5032/d1fa4588-702d-4d9f-8be8-b5391be4dccf/a57b6ce3-0eea-4863-97bb-08405f7a0b4c.pdf\">TFI How to use your PSC for free travel leaflet\u003C/a> or visit \u003Ca href=\"http://www.welfare.ie/en/Pages/204_Free-Travel.aspx\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">freetravel.ie\u003C/a>\u003C/li>\n  \u003Cli>For information on what a Free Travel Pass is go to the \u003Ca href=\"https://www.gov.ie/en/service/9bba61-free-travel-scheme/\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">Department of Social Protection website\u003C/a>, contact your local Social Welfare Office or Call their Information Line at 1890 500 000 (from the Republic of Ireland only) or \u003Ca data-phone-number=\"%20+353 71 915 7100\" href=\"tel:%20+353 71 915 7100\">00353 71 915 7100\u003C/a> (from Northern Ireland or overseas).\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cem>All free travel passes are issued by the Department of Social Protection not by the transport provider. Free travel passes are non-transferrable and can only be used by the named person. \u003C/em>\u003C/p>",[],[],[1297],{"codename":771,"name":772},{"question":1299,"answer":1300,"components":1301,"linkedItems":1302,"categories":1303},"What happens if I don't purchase a ticket?","\u003Cp>Iarnród Éireann operates a fixed penalty payment scheme on all our routes, (Intercity, Commuter and DART). You \u003Cstrong>must \u003C/strong>Purchase a valid ticket for the journey you are making, before joining the train.\u003C/p>\n\u003Cp>If you don’t have a valid ticket on board the Train you will have to pay a fixed penalty payment of €100 plus the unpaid fare.\u003Cbr>Here are the contact details for our Revenue Protection Unit\u003Cbr>\u003Cbr>Revenue Protection Building\u003Cbr>Connolly Station\u003Cbr>Amiens Street,\u003Cbr>Dublin 1\u003Cbr>\u003Cbr>Email: \u003Ca data-email-address=\"rpu@irishrail.ie\" href=\"mailto:rpu@irishrail.ie\">rpu@irishrail.ie\u003C/a>\u003C/p>",[],[],[1304],{"codename":787,"name":788},{"question":1306,"answer":1307,"components":1308,"linkedItems":1309,"categories":1310},"Do I need any documentation to prove my age to apply for a Young Adult card?","\u003Cp>Yes, you will be asked to upload an image of your valid Passport, EU National ID, Drivers Licence or Learner Permit\u003C/p>",[],[],[1311],{"codename":749,"name":750},{"question":1313,"answer":1314,"components":1315,"linkedItems":1316,"categories":1317},"How do I get a refund on my card balance?","\u003Cp>Refunds will need to be requested by logging into your account on leapcard.ie\u003Cbr> \u003C/p>",[],[],[1318,1319],{"codename":749,"name":750},{"codename":865,"name":866},{"question":1321,"answer":1322,"components":1323,"linkedItems":1324,"categories":1325},"Why can the student card not be posted?","\u003Cp>Student eligibility, i.e. full-time status, needs to be verified in person at Student Leap Agent\u003Cbr> \u003C/p>",[],[],[1326],{"codename":749,"name":750},{"question":1328,"answer":1329,"components":1330,"linkedItems":1331,"categories":1332},"What happens if I have a department of Social Protection ticket but no accompanying DSP free Travel Pass or DSP Free Travel Card?","\u003Cp>You will be issued with a Fixed Payment Notice as the ticket is not valid without the required DSP identification.\u003C/p>",[],[],[1333],{"codename":787,"name":788},{"question":1335,"answer":1336,"components":1337,"linkedItems":1338,"categories":1339},"Fixed Payment Notice Department Contact Details (Revenue Protection Unit)?","\u003Cp>Revenue Protection Unit\u003Cbr>\nRevenue Protection Building\u003Cbr>\nConnolly Station\u003Cbr>\nAmiens Street,\u003Cbr>\nDublin 1\u003Cbr>\n\u003Cbr>\n\u003Cstrong>Email\u003C/strong>: \u003Ca data-email-address=\"rpu@irishrail.ie\" href=\"mailto:rpu@irishrail.ie\">rpu@irishrail.ie\u003C/a>\u003Cbr>\n\u003Cstrong>Phone\u003C/strong>: Call our \u003Ca href=\"/contact-us\">Customer Contact Centre\u003C/a>\u003C/p>",[],[],[1340],{"codename":787,"name":788},{"question":1342,"answer":1343,"components":1344,"linkedItems":1345,"categories":1346},"Are 18 year old users still eligible for the 16-18 card or do they need to get a student card?","\u003Cp>Student Cards are only applicable to people who are 24 years old and over. 18 year olds are eligible for a Child Card (16-18) until their 19\u003Csup>th\u003C/sup> birthday. Then, when they’re turning 19, they will qualify for a Young Adult Card (19-23)\u003Cbr> \u003C/p>",[],[],[1347],{"codename":749,"name":750},{"question":1349,"answer":1350,"components":1351,"linkedItems":1352,"categories":1353},"Do I need a TFI Young Adults (19 – 25 years) Card to get the 50 percent discount or can I use my Student Card or drivers licence to get the discount?","\u003Cp>The 50 percent discount will only be available to existing Student Leap Card holders and customers who avail of the TFI Young Adults (19 – 25 years) or Student Leap Cards\u003Cbr> \u003C/p>",[],[],[1354],{"codename":749,"name":750},{"question":1356,"answer":1357,"components":1358,"linkedItems":1359,"categories":1360},"What is a Leap Card?","\u003Cp>A Leap Card is a reusable plastic smart card that can be used instead of paper tickets to pay-as-you-go for transport in Dublin. This card is used to store travel credit that is deducted as and when you use it when travelling on public transport.\u003C/p>\n\u003Cp>Customers pay less with a Leap Card than when paying for single fares with cash on DART and Commuter rail services, Dublin Bus and Luas services.\u003C/p>\n\u003Cp>Customers can register their Leap Card online, so if it's lost or stolen, no one else can use it.\u003C/p>\n\u003Cp>For more information, go to \u003Ca href=\"https://www.leapcard.ie/Home/index.html\" data-new-window=\"true\" target=\"_blank\" rel=\"noopener noreferrer\">leapcard.ie\u003C/a>\u003C/p>",[],[],[1361],{"codename":749,"name":750},{"question":1363,"answer":1364,"components":1365,"linkedItems":1366,"categories":1367},"I have a free travel pass, how do I book a seat?","\u003Cp>Check out our \u003Ca href=\"/rail-fares-and-tickets/guide-to-buying-online/booking-a-seat-only-reservation\">step by step guide to booking a Free Travel pass or Valid Ticket.\u003C/a>\u003C/p>\n\u003Cp>Looking for more information check out our FAQ Where do I find Information on the Free Travel Pass? Customers are advised their is limited availability for seat only reservations online.\u003C/p>",[],[],[1368],{"codename":771,"name":772},{"question":1370,"answer":1371,"components":1372,"linkedItems":1373,"categories":1374},"Fixed Payment Notice (FPN)","\u003Cp>Each year Iarnród Éireann carries over 55 million passengers on its Intercity, DART and Commuter trains. If even a small percentage of passengers failed to pay for their tickets, the revenue lost to Iarnród Éireann would be substantial.\u003C/p>\n\u003Cp>Fare evasion is a criminal offence. You must purchase a valid ticket for the journey you are making before you get on any train. If you do not have a valid ticket or validated Leap/Smart card when asked to produce your ticket, you can be prosecuted in the District Court under the Railway Safety Act 2005. A passenger who travels without a valid ticket faces a fine of up to €1,000 on conviction in the District Court as well as legal costs.\u003C/p>\n\u003Cp>If you cannot produce a valid ticket when requested to do so by an authorised officer, you may be issued with a Fixed Payment Notice. This means that if you wish to avoid a court appearance and the possibility of receiving a criminal conviction, you may pay a fine of €100 plus your unpaid fare. The Fixed Payment option is only available for a period of 21 days as set out in the Railway Safety Act. If the fine is not paid within that period, a summons will issue and legal costs will be incurred.\u003Cbr>\u003Cbr>If you have been issued with a Fixed Payment Notice you can \u003Ca href=\"https://fpn.irishrail.ie/\">pay it online\u003C/a>.\u003C/p>",[],[],[1375],{"codename":787,"name":788},1776445445931]