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Train travel during COVID-19 - revised schedule from Sunday 21st March

18 March 2021

What we are doing to keep you safe, what you can do to assist us, and refund arrangements

Train Travel during COVID-19

We are working to ensure that your journey is a safe one during COVID-19.

Customers are asked at all times to act in line with Government and health authorities’ advice regarding travel by public transport.

Social distancing measures are restricting capacity, so customers are advised:

  • Under the Government plan for living with COVID-19, Ireland is at level 5.  Public transport will operate at 25 percent capacity, and should only be used by those travelling for essential work and education purposes.  
  • A revised schedule is operating from Sunday 21st March, reflecting the significant reduction in demand arising from the latest Level 5 restrictions, and to ensure service continuity and resilience for essential workers who must travel
  • Until further notice, those who travel by Intercity must book travel in advance at this website. This will ensure the available capacity is effectively managed, providing rail customers with a safe and sanitary travelling environment.
  • For Intercity customers wishing to cancel or amend bookings as a result of the introduction by Government of level 5 arrangements from 27th December or 6th January, cancellations and amendments can be made without charge for all Intercity ticket types.  Please click for level 5 refund arrangement details. 

What qualifies as “essential purposes” for travel?

Essential work and essential purposes are for work, education, care provision and medical purposes.

What is the revised schedule from Sunday 21st March?

Please check the journey planner for full details of the revised and reduced schedule operating from 21st March. Please click here for a full list of cancelled services. Summary details are as follows:

Monday to Saturday Alterations
Route Service Details

DART

Saturday schedule

Plus Monday to Friday only, the following services will operate:

  • 05:35hrs Bray to Dublin Connolly
  • 06:00hrs Howth to Bray
  • 15:35hrs Howth to Pearse
  • 16:08hrs Pearse to Howth

Northern Commuter

Saturday schedule

PLUS Monday to Friday only, the following services will operate:

  • 05:40 Dundalk to Dublin Pearse
  • 06:30 Dundalk to Dublin Connolly
  • 07:09 Dublin Pearse to Dundalk

Maynooth/M3 Commuter

Saturday schedule

PLUS Monday to Friday only, the following services will operate: 

  • 05:58 Maynooth to Dublin Connolly
  • 15:17 Dublin Connolly to Maynooth will commence from Dublin Pearse at 15:10
  • 15:47 Dublin Connolly to Maynooth will commence from Dublin Pearse at 15:40
  • 16:17 Dublin Connolly to Maynooth will commence from Dublin Pearse at 16:10
  • 14:10 Maynooth to Dublin Pearse
  • 14:40 Maynooth to Dublin Pearse
  • 15:10 Maynooth to Dublin Pearse
  • 06:15 Longford to Dublin Connolly

Heuston Commuter (including Phoenix Park Tunnel)

Revised and reduced schedule

  • 07:30 Dublin Heuston to Portlaoise advanced to 07:25
  • 08:25 Dublin Heuston to Portlaoise advanced to 08:22
  • 12:20 Dublin Heuston to Portlaoise advanced to 12:15
  • 14:20 Dublin Heuston to Portlaoise advanced to 14:15
  • 17:32 Dublin Heuston to Portlaoise advanced to 17:27
  • 07:20 Portlaoise to Dublin Heuston advanced to 07:17
  • 18.30 Portlaoise to Dublin Heuston advanced to 18:28
  • 08:37 Hazelhatch to Grand Canal Dock advanced to 08:35
  • 09:11 Newbridge to Grand Canal Dockadvanced to 09:09
  • 18:55 Hazelhatch to Grand Canal Dockadvanced to 18:54

Cork Commuter

Revised and reduced schedule

Heuston Intercity routes (Dublin to Cork, Kerry, Limerick, Galway, Westport/Ballina, Waterford)

Revised and reduced schedule

  • 05:50 Cork to Dublin Heuston advanced to 05:45
  • 05:30 Limerick to Dublin Heuston advanced to 05:25
  • 05:30 Galway to Dublin Heuston advanced to 05:25
  • 06:00 Waterford to Dublin Heuston advanced to 05:55
  • 07:05 Waterford to Dublin Heuston advanced to 07:00
  • 07.25 Dublin Heuston to Waterford advanced to 07:20

Dublin Connolly to Sligo / Rosslare

Revised and reduced schedule

Dublin Connolly to Belfast

Saturday timetable will operate Monday to Friday with a few alterations

Limerick to Limerick Junction

Revised and reduced schedule

Limerick to Ennis/Galway

Revised and reduced schedule

  • 10:30 Galway to Limerick advanced to 10:25

Limerick to Ballybrophy (via Nenagh)

Services suspended

Waterford to Limerick Junction

Services suspended

Sunday Alterations
Route Service Details

DART, Northern Commuter, Maynooth/M3 Commuter, Cork Commuter

Normal Sunday schedule except for the following alterations;

  • 21:25 Mallow to Cork advanced to 21:20

Heuston Commuter

Normal Sunday schedule with minor alterations

Intercity

Normal Sunday schedule on all routes except for the following alterations;

  • 08:30 Galway to Limerick advanced to 08:25
  • 21:25 Mallow to Cork advanced to 21:20

Plus some cancellations on:

  • Dublin-Limerick
  • Dublin-Galway
  • Dublin-Westport
  • Dublin-Waterford
  • Dublin-Sligo
  • Limerick-Ennis

Limerick to Ballybrophy (via Nenagh)

Services suspended

 

What we are doing to help keep you safe

  • From Sunday 21st March, we are operating a revised and reduced schedule, and maximising capacity on individual services. 
  • 25 percent of on-board capacity is available for use. 
  • We are thoroughly and regularly cleaning trains, and customer touch points on trains and in stations.
  • We have seat markers in trains and in stations to ensure appropriate distancing.
  • Our colleagues are wearing face coverings, and are provided with hand sanitiser and other PPE necessary for their roles.
  • Hand sanitiser units are in many stations, and are being extended to all 144 stations on our network.  Up to 50 stations are being equipped with dedicated vending machines, from which face coverings, personal hand sanitiser and gloves are available.
  • We are working with the Gardaí, who are supporting us in ensuring that travel is essential.  You should be in a position to verify to Gardaí that your journey is essential.

What you can do to help us

Planning travel

  • Is your journey necessary? Social distancing measures are restricting capacity, so customers are advised to only use public transport for necessary journeys, in line with current Government guidance.
  • Please use our journey planner to see the latest up to date services information, including any alterations, and to book tickets. 
  • If you are travelling on Intercity, you must pre-book travel in advance, to ensure safe distancing within the available on-board capacity.  If your plans change, please change your booking.  To assist in this, consider booking return journeys as two single legs.
  • Only one seat in four is available.  If you are travelling with a person who requires a carer or guardian, please ensure one carer or guardian is travelling per person.
  • Please note that group booking reservations are not currently available due to COVID-19 restrictions.
  • Make sure you have a face covering with you before you leave to take your journey.
HSE Coronavirus - Guidelines on how to stay safe when using public transport. The poster provides the following information: Know the symptoms of COVID-19, Keep 2m apart, Wear a mask, Avoid touching surfaces, Practice good coughing/sneezing hygiene,

In the station

  • You must wear a face covering in stations.
  • If you are buying your ticket at the station, please avoid using cash if at all possible.  Use ticket vending machines, Leap Card, or contactless payment.
  • Please observe hand hygiene, and use hand sanitiser stations where provided.
  • Please do not sit in marked seats in station waiting areas.
  • Please maintain social distancing from customers and employees, including on platforms and when boarding and alighting, and follow any advice or direction from employees.

On board the train

  • You must wear a face covering to travel, unless exempted under Government regulation.
  • Please do not sit in marked seats.
  • Please respect others space, and minimise movement within the train.
  • Please follow any advice or direction from employees.
  • Please remove all items from your seat and table when leaving the train, and dispose of litter in bins provided.
  • Please note:

Refund arrangements

Level 5 - cancellations and amendments

For customers who now must cancel or amend Intercity travel as a result of Government level 5 arrangements from 27th December or 6th January, you will not be charged for cancelling or amending travel.  Arrangements are as follows:

TaxSaver Annual Tickets 

The National Transport Authority has confirmed that customers who have an annual TaxSaver ticket for Public Service Obligation (PSO) public transport services provided by Iarnród Éireann Dublin Bus, Bus Éireann, Luas and Go Ahead Ireland are to have their tickets extended for a period of six months.

This effectively gives customers back the portion of the ticket that they could not use as a result of the Government’s Covid‐related travel restrictions, and acknowledges the changes in travel and work that have come about since.

The measure applies to all customers whose tickets were valid on April 1.

The customer is not required to fill in forms or supply any details. Any customer whose ticket expires, and who has not already requested a refund, will automatically be provided with a new ticket on their existing Leap card, which extends validity for six months from the date of expiry of their original ticket.

Collecting the new ticket is straightforward for the customer and is identical to the process already in place for TaxSaver tickets. Iarnród Éireann customers collect it automatically as they travel, as is the case for Luas customers.  Bus customers can collect it using their Leap Top‐Up App or in a Leap Card retailer. Bus Éireann Point to Point ticket holders will receive a new ticket to include the six month extension.

Customers who have renewed their annual TaxSaver ticket since April 1 will also benefit from these measures.

Where the customer wishes to receive a refund rather than avail of the extension, it is still open to them to make such a request via their employer under existing terms and conditions. For more information, please visit the TaxSaver website.

Thank you for your cooperation

We thank you for cooperation during this challenging time for all of us.  We are engaging with, and will continue to be guided by all health and government agencies to ensure the health and safety of customers and employees.

Please follow the latest HSE advice and Department of Health guidance at all times.

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