10 May 2022
Iarnród Éireann regrets to inform customers that our catering provider, RailGourmet has advised that it is no longer able to provide catering services on Iarnród Éireann’s Intercity network.
This is despite extensive efforts by both Iarnród Éireann and RailGourmet to see on-board catering services resume, following their enforced absence for two years of the pandemic. Since the lifting of face covering regulations in February 2022, RailGourmet has not been in a position to resume services, primarily due to the challenges in resolving staffing issues, and significant additional costs.
As a result, a termination of the contract with RailGourmet has been agreed, and catering services will remain suspended. (Catering services on Enterprise, under a separate contract with Corporate Catering Services Ltd, are continuing to operate on a limited basis.)
We will quickly commence the process to tender for a new catering contract. However, this will mean that catering services are unlikely to be available on board until at least early 2023.
We apologise for the inconvenience and look forward to the resumption of on-board catering as soon as possible.
Many of our Intercity stations have existing retail / catering facilities available for customers, and Iarnród Éireann will work with CIÉ Property in the interim to further enhance, where possible, station based retail and catering options for customers.
08 May 2022
30 May 2022