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months",{"_document":787,"_seoSnippet":805,"redirectTo":8,"hideSidenav":808,"slug":767},{"date":8,"description":12,"title":768,"body":788},{"components":789,"html":802,"linkedItems":803},{"items":790,"totalCount":801},[791],{"__typename":792,"_system_":793,"content":795},"ContentBlock",{"codename":794},"n900c0a57_7330_019f_7b61_47b05928b975",{"html":796,"components":797,"linkedItems":799},"\u003Cp>Under the Disability Act 2005, all Government Offices are required to appoint one or more Access Officers. At Iarnród Éireann we want to provide a helpful and safe service to all our passengers.\u003C/p>\n\u003Cp>Some of our passengers have a disability and not all disabilities are always visible. All our staff have been trained to aid to the highest standard giving assistance when requested.\u003C/p>\n\u003Ch3>Access Officer\u003C/h3>\n\u003Cp>The Iarnród Éireann Access officer can be contacted by phone on \u003Ca data-phone-number=\"+35317032723\" href=\"tel:+35317032723\">(01) 7032723\u003C/a> or email at \u003Ca data-email-address=\"IE.Access@irishrail.ie\" href=\"mailto:IE.Access@irishrail.ie\">IE.Access@irishrail.ie\u003C/a>. The Iarnród Éireann access officer is responsible for arranging and co-ordinating assistance when requested, to persons with disabilities accessing our services.\u003C/p>\n\u003Ch3>\u003Cstrong>Complaints and Feedback\u003C/strong>\u003C/h3>\n\u003Cul>\n  \u003Cli>\u003Cstrong>In person\u003C/strong>: Iarnród Éireann Commercial Office, Connolly Station, Dublin 1, D01 V6V6 (by appointment).\u003C/li>\n  \u003Cli>\u003Cstrong>In writing\u003C/strong>: Access Officer, Iarnród Éireann, Connolly Station, Dublin 1, D01 V6V6.\u003C/li>\n  \u003Cli>\u003Cstrong>By phone\u003C/strong>: (\u003Ca data-phone-number=\"+35317032723\" href=\"tel:+35317032723\">01) 7032723\u003C/a>\u003C/li>\n  \u003Cli>\u003Cstrong>By email\u003C/strong>:  \u003Ca data-email-address=\"IE.Access@irishrail.ie\" href=\"mailto:IE.Access@irishrail.ie\">IE.Access@irishrail.ie\u003C/a>  \u003C/li>\n  \u003Cli>\u003Cstrong>With an assistant\u003C/strong>: Iarnród Éireann will provide ISL interpreters to customers who wish to communicate with us though ISL. Customers must give at least two weeks' notice to our access officer as there can be difficulties at times obtaining ISL interpreters\u003C/li>\n\u003C/ul>\n\u003Ch3>Complaints Under Disability Act\u003C/h3>\n\u003Cp>A person may make a complaint in writing to the Inquiry Officer of Iarnród Eireann in relation to the failure of Iarnród Eireann to comply with the Disability Act, 2005.\u003C/p>\n\u003Cp>Inquiry Officer,\u003Cbr>Accessibility Department,\u003Cbr>Iarnród Eireann,\u003Cbr>Connolly Station,\u003Cbr>Dublin 1\u003Cbr>D01 V6V6\u003C/p>\n\u003Cp>A complaint must be submitted in writing to the above address or by email to \u003Ca data-email-address=\"access@irishrail.ie\" href=\"mailto:access@irishrail.ie\">access@irishrail.ie\u003C/a> and must state which Section of the Act the complaint refers to.\u003C/p>\n\u003Cp>It must clearly outline the reason for the complaint and set out any relevant information to enable the complaint to be investigated. \u003C/p>\n\u003Cp>The complaint must be addressed to the Inquiry Officer.\u003C/p>",{"items":798},[],{"items":800},[],1,"\u003Cobject type=\"application/kenticocloud\" data-type=\"item\" data-rel=\"component\" data-codename=\"n900c0a57_7330_019f_7b61_47b05928b975\">\u003C/object>",{"items":804},[],{"metaDescription":806,"metaTitle":807},"The Iarnród Éireann access officer is responsible for arranging and co-ordinating assistance when requested, to persons with disabilities accessing our services.","Iarnród Éireann Accessibility - Access Officer",{"items":809},[],1776182039636]