Frequently Asked Questions

Frequently Asked Questions

Find a FAQ

Customer Service (Comments, Suggestions, Complaints):

If you have experienced a serious delay while travelling on our services and would like a refund please fill out the following Refund Application.

At Iarnród Éireann, we want to continually improve the standard of our services. We like to hear from our customers to hear what we doing well and where there is room to improve the level of service we provide.  Customers can provide feedback through our Customer Care and Feedback form

Customer Care

Tel: (0)1 8366 222  (Mon - Fri 08:30hrs - 18:00hrs)

Smart Card Helpline

T: 1850 211 777 or click here to email customer care