Frequently Asked Questions

Frequently Asked Questions

Find a FAQ

Will anyone other than Iarnrod Éireann receive my personal information if I use the anti-social behaviour text service?

Our text service provider, Sendmode, will receive your data to assist us in operating the Iarnrod Éireann Text Service.  

Depending on the nature of the incident, Iarnrod Éireann may be required to pass your information to the Gardaí, particularly if the Gardaí are investigating criminal activity on the DART, or at any DART station and you are a witness to the commission of a crime. 

In addition, we may need to pass your information to our insurers or legal advisers as part of any claim in relation to the reported incident. 

Where data is shared it will be governed by a contract in line with the Iarnrod Éireann Data Protection Policy, May 2018.