Legal

Terms of Use

Terms of Use for the Iarnród Éireann Booking Service

In addition to the terms below, your use of the Iarnród Éireann online booking service is subject to the Terms and Conditions of Use applicable to this website. By using the Iarnród Éireann online booking service, you are agreeing, and you are signifying your agreement, to be bound by the terms below and the said Terms and Conditions of Use.

Bye-laws and Conditions of Carriage

All tickets are issued subject to the Córas Iompair Éireann Bye-laws and Iarnród Éireann's Conditions of Carriage, Click here for more details, or for a copy of these documents please write to: Iarnród Éireann, Customer Information Centre, Amiens Street, Dublin 1.

Internet bookings

Online bookings may only be made for certain Iarnród Éireann-operated journeys. You can book online for up to six passengers per booking provided that all passengers must travel together.

Fare rules

By using the online or telesales booking service, you will be subject to the fare rules that apply to the particular ticket type purchased. These fare rules are presented to you once you have completed your ticket selection and personal details and must be accepted before proceeding with the purchase.

Failure to produce a valid ticket, appropriate ID or surcharge where necessary will result in a fine of €100 together with the relevant unpaid fare. Any ticket which has become defaced, illegible, mutilated, torn, split, lost, mislaid or stolen will not be valid for travel, replaced or eligible for refund. Customers must purchase a new ticket to travel.

***Please take your seat 20 minutes in advance of departure***

 Payment requirements

A credit or debit card is required to make a booking through this website. Iarnród Éireann currently accept MasterCard, Visa or laser. Your credit/laser card will be charged when the "Place Order" button on the "Card Authorisation" page is clicked. At that time, the billing address is verified and ticket(s) are issued. For security purposes, any ticket(s) purchased on this website can only be sent to the billing address of the credit card holder.

  • All web bookings are subject to a €2 transaction fee.
  • A card fee of €1 is applicable on all MasterCard and Visa transactions.

Ticket Collection Method

Vending Machine: Tickets that are booked online or through our telesales service can be collected from ticket vending machines. Simply select ‘Collect Pre-booked tickets’ and enter the Reservation Number on screen.

Booking Office: Tickets may be collected at the booking office by presenting the reservation number and one of the following forms of identification: a valid driving licence or a valid passport. Where a customer has selected a ticket type requiring identification, as indicated when booking, the appropriate identification must be presented.

The identification presented must match a name(s) of those booked under the reservation. In the event of a dispute regarding identification or authenticity Iarnród Éireann staff members reserve the right not to furnish any tickets to any person.

Changes and Cancellations

Currently Iarnród Éireann has no facility to cancel or amend a booking online. Passengers wishing to travel on the same day, but on an alternative train other than the time shown on their ticket, can do so provided seats are available, by paying a surcharge. The surcharge of €10 should be paid at the booking office before boarding the train. If a booking office is not open the surcharge must be paid on board the train. All tickets are only valid for travel on the dates printed on the ticket only.

Failure to produce a valid ticket, appropriate ID or surcharge where necessary will result in a fine of €100 together with the relevant unpaid fare. Any ticket which has become defaced, illegible, mutilated, torn, split, lost, mislaid or stolen will not be valid for travel, replaced or eligible for refund. Customers must purchase a new ticket to travel.

Change and Cancellation charges apply. Cancellation requests made after the dates printed on the ticket cannot be facilitated. Bookings that have not been cancelled prior to the expiry date on the ticket are not eligible for refund.

To cancel a reservation call the Iarnród Éireann Call Centre or alternatively send an email (if you are calling after office hours you can leave a voicemail by selecting option 5 on the menu given if you wish to do so) - contact details below. In order to qualify for a refund, cancelled tickets must be submitted to Iarnród Éireann within 28 days of the expiry date as printed on the ticket. Cancelled tickets should be submitted to;

Iarnród Éireann, Customer Information Centre, Amiens Street, Dublin 1.

The following refund rules apply:

  • Cancelled 4 or more days prior to travel - 80% refund on the ticket price.
  • Cancelled 1 - 3 days prior to travel - 50% refund on the ticket price.
  • No refund due on day of travel cancellations, seat reservation charges, transaction or credit card fees.
  • Tickets must be submitted to the address shown above before a refund can be processed. 

Contact Details

Iarnród Éireann Call Centre: 1850 366 222 (outside of Ireland 00 353 1 8366222)
Email: info@irishrail.ie
Opening Times: Monday - Friday 08.30 - 18.00

Thank you for travelling with Iarnród Éireann.

Please print this page for your record.