Iarnród Éireann Online Tickets Terms and Conditions
Changes and Cancellations Rules
By using this website or our call centre booking service, Low Fare, Semi Flexible, Flexible and First Class tickets can be amended and cancelled subject to the ticket and fare rules applicable. These ticket rules are presented to you when you select any of the available ticket(s) for your desired journey.
Cancellations or Amendments
- Collect at Ticket Machine – ticket(s) collected from a Ticket Vending Machine cannot be cancelled or amended once printed
- Download QR Ticket(s) - can be amended subject to the conditions of the ticket type purchased once the QR Code has not been validated ie scanned at a validator in a station or by a staff member onboard a service
Please note bookings must be amended online through the 'My Account' or the 'Manage My Booking' section of the website. Requests for cancellations or amendments via email will not be accepted. Customers who are experiencing issues with their online booking can call our Call Centre.
Customers can also access their booking through the ‘Click here to view, amend or cancel your booking ' link in their booking confirmation email.
The conditions for each ticket type are listed below;
Low Fare
Your ticket is valid on your selected service only. Amendments or cancellations are allowed online up to 48 hours in advance of the outward journey, subject to 50 percent fee plus fare difference.
Semi Flexible
Your ticket is valid on your selected service only. Amendments or cancellations are allowed online up to 24 hours in advance of the outward journey, subject to 20 percent fee plus fare difference.
Flexible
Your ticket is valid on your selected service only. Amendments or cancellations are allowed online for free up to 70 minutes in advance of the outward journey.
First Class
Your ticket is valid on your selected service only. Amendments or cancellations are allowed online for free up to 70 minutes in advance of the outward journey.
Group Discounts
Where discounts are applied online ie group rates, discount or voucher codes, the cancellation fee is based on the gross ticket price before any discounts.
Free Travel Pass or Valid Ticket Holder
You have chosen a 'Free Travel Pass or Valid Ticket' option. You must be in possession of or purchasing on the day of travel a valid standard class ticket(s) such as Free Travel Pass, Family Ticket, Single, Day Return, Open Return, Weekly, Monthly, Annual or InterRail in order to book onto a service. Failure to produce a valid ticket, appropriate ID or surcharge where necessary will result in a fine of €100 together with the relevant unpaid fare.
Ticket Collection
- Collect at Ticket Machine – customers must collect their ticket(s) before boarding from a Ticket Vending Machine at any Iarnród Éireann station (within the Republic of Ireland).
- Download QR Ticket(s) - customers can download the PDF (which includes their QR code ticket) to their mobile device, or print the PDF ticket at home in advance of travel
See our Ticket Collection Information page for more information.
Bicycle Accommodation
- Where bicycle accommodation is available, the maximum size that can be carried is up to 1.8 meters in length and up to 0.865m in width
- When you purchase a wheelchair reservation, you will be presented with information in your booking confirmation email to help plan your journey
Bye-laws and Conditions of Carriage
Failure to produce a valid ticket or appropriate ID where necessary will result in a fine of €100 together with the relevant unpaid fare. Any ticket which has become defaced, illegible, mutilated, torn, split, lost, mislaid or stolen will not be valid for travel, replaced or eligible for refund. Customers must purchase a new ticket to travel.
***Please take your seat 20 minutes in advance of departure***
All tickets are issued subject to the Córas Iompair Éireann Bye-laws and Iarnród Éireann's Conditions of Carriage. For a copy of these documents please write to: Iarnród Éireann, Customer Information Centre, Amiens Street, Dublin 1.
Contact Us
For queries or assistance in making an online reservation, please contact our Call Centre on 0818 366222.
Opening Times: 07:00 - 19:00 Monday to Friday and 08:00 - 18:00 Saturday and Sunday and including public holidays
Thank you for travelling with Iarnród Éireann.