Iarnród Éireann Text Service - Terms and FAQs

We collect, process, and transfer personal data compliant with laws/regulations. These are CIÉ Bye Laws 1984 and the Railway Safety Act 2005

We commit to lawful, fair, and clear data use. Your data will not be used in any other way.

To learn more about your data rights, see our Privacy Policy. You can also email dpo@irishrail.ie

On receipt of your text, you will be sent an automated message. 

This will advise you that:
Your text must relate to anti social behaviour.
If your text relates to a safety incident/emergency, call the Gardaí on 999 or 112.

Staff will review the text and deal with the incident. We have set protocols for this. It may involve following up with you.

To use the Text Service, text “TRAIN”, and your report, to 51444

Alcohol is not permitted on any Iarnród Éireann Irish Rail service. If you bring alcohol on to the train you may be asked to exit the train.

Non-alcoholic drinks, including '0%'or '0.0%' products, are permitted on-board.

Our text service provider is Sendmode. They receive your data. This is only to operate the Text Service.

We may be required to share your details with the Gardaí. This is mainly if you witness criminal activity on our trains or at stations.

We may need to share your details with insurers/legal advisers. This is only as part of claims related to reported incidents.

If we share data, we will follow our Iarnrod Éireann Data Protection Policy.

If you see anti social behaviour on our trains or platforms, please report it through the Text Service. 

Anti social behaviour includes, but is not limited to:

Acts that harass, or cause fear/distress
Acts that stop people from using/enjoying their own property or DART/Iarnrod Éireann property

You can report a case of:

public drunkenness
vandalism
abuse

This is not a complete list. Please report other acts you deem anti social with the Text Service.

To use the Text Service, text “TRAIN”, and your report, to 51444
You can report public drunkenness, vandalism, or abusive behaviour. This is not a complete list. Please report other acts you deem anti social.

We do our best to provide safe public transport. Our Text Service is a discreet way to report anti social behaviour. Sometimes it does not work.

If this is the case, and you see anti-social behaviour, please leave the area if you can and contact a staff member. Please put your own safety first.

Legal statement of liability.

When you text TRAIN to 51444, your text message is received by our service provider,  Sendmode. It is then passed to designated Iarnród Éireann staff to be dealt with.

This is always subject to any system or network issues or time delays.

The text service works during DART hours.

These are:

Mon - Sat: 6am - midnight
Sun: 9am - midnight

To use the Text Service, text “TRAIN”, and your report, to 51444 

No. The Text Service is a discreet way to report anti-social behaviour.

Staff/third parties can't see your personal details. Only text service operators will be able to see those.

In line with our GDPR policy, they will not share your details. They may be required to share your details under law if the Gardaí need them. 

To use the Text Service, text “TRAIN”, and your report, to 51444 

Please see our  Privacy Policy to read about how we collect/process personal data. This includes data processed through the Text Service.

Or, get in touch at dpo@irishrail.ie

This depends on the nature of the incident. Iarnród Éireann may be required to share your details with the Gardaí. This is mainly if you are a witness to criminal activity on our trains or at stations.

The Text Service lets you discreetly report anti social behaviour on board a DART or at DART stations. You can report it without inviting attention.

Text “TRAIN”, with your report, to 51444. In an emergency, call 999 or 112.

We will not share your details with third parties. We may only do so if it is needed to address your text message. Read more in the Terms and FAQs, and our Privacy Policy.

The details we receive through the Text Service are not used for sales or marketing.

We make use of third-party services to conduct the Text Service. 

Our service providers are required to keep data received on behalf of Iarnród Éireann private. They can only use it for services performed for Iarnród Éireann.

To use the Text Service, text “TRAIN”, and your report, to 51444 

Yes, the cost of sending the text.

The message rate depends on the user's mobile operator and price plan.

For information on the standard message rates, contact your mobile operator. 

A standard text is 155 Characters.

Iarnróid Éireann does not profit from the Text Service.

To use the Text Service, text “TRAIN”, and your report, to 51444 

Use the text service when you see incidents of anti-social behaviour on board a DART or at a DART station that you believe should be reported to improve the overall customer experience.

For safety-related incidents emergencies, always call 999 or 112.

Text the keyword “TRAIN”, with your report of anti-social behaviour, to 51444 

It’s important that you use the keyword 'TRAIN'. The text number 51444 is a Shared Text Service. Using “TRAIN” means that the text is directed to Iarnrod Éireann.

We process personal data so we can track and deal with anti social behaviour. It allows the Text Service to work.

To learn more about how we use data, see our Privacy Policy. You can also email dpo@irishrail.ie.

We use the number 51444 as our text number.  This number is provided to us by Sendmode. Other services use the 51444 number, meaning it is a 'shared number'. Texts to this number are called 'shared texts'.

To use the Text Service, text “TRAIN”, and your report, to 51444
By using the keyword “TRAIN” in your text, this marks your text as intended for the Iarnrod Éireann Text Service. It means that your text is directed to us. Specifically to the designated and Iarnrod Éireann Staff teams who will review and act on it.

When we receive your text message, an automated message will be sent to you. It will advise you that if your text relates to a safety incident or an emergency, you should call the Gardaí on 999 or 112.

To use the Text Service, text “TRAIN”, and your report, to 51444 

You do not need to wait on the train or at the station after you send the text. We will respond to messages related to anti social behaviour in accordance with our protocols. Please put your own safety first.

The text service is not free because Iarnród Éireann was advised that a free text service may result in hoax or non-genuine texts being received.

The Text Service aims to improve the customer experience. Prank texts would hold us back from doing this.

To use the Text Service, text “TRAIN”, and your report, to 51444 

No. DARTs do not normally stop due to reports of anti-social behaviour.

In emergencies, we use standard protocols to keep people safe. A number of DARTs may stop in this case.

To use the Text Service, text “TRAIN”, and your report, to 51444 

An emergency includes, but is not limited to:

• Someone’s life is at risk;
• There is a crime happening now;
• Someone is hurt or in danger of being hurt;
• You need an ambulance;
• There is a fire.

For all safety related incidents or emergencies, call  999 or 112.

If your request relates to criminal activity please report it to An Garda Síochána. They will liaise with Iarnród Éireann to access CCTV.

If you request relates to CCTV of your own personal images, please contact dpo@irishrail.ie with your request. We will do our best to assist you.