Lifts and Escalators Reports

We will update  Station Information pages, our Journey Planner and our Apps each week with information that may affect your journey. We will highlight this with a "Travel Alert". Read more on the types of travel alerts and the channels we send them through below;

Station Travel Alert

Station Travel Alerts will be used to highlight;

  • Lift(s) out of order
  • Escalator(s) out of order
  • Changes to opening hours
  • Events that impact access to a station

Journey Planner Alert

Journey Planner Alerts will be used to highlight;

  • Lift(s) out of order
  • Escalator(s) out of order
  • Changes to services eg Train Deferrals or Bus Transfers

Real Time Information Alert

Real Time Information Alerts for Website and Mobile will be used to highlight;

  • Lift(s) out of order
  • Escalator(s) out of order
  • Amendments to services eg Deferrals or Bus Transfers

Reporting a lift out of service

  • If you wish to report an out of service lift or escalator in a station, you can do so here.

Disclaimer

  • We update station information pages each week with the latest information we have
  • Travel alerts are set to turn on/off at specific times
  • All information is correct at the time it is published, and is subject to change
  • If in doubt, please get in touch with your local station
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