Accessibility Policy for DART, Maynooth, Cork and Northern Commuter
Iarnród Éireann has a new zonal accessibility policy. This lets us provide a better service and a quicker response time when we assist our accessibility users. It applies to DART, Maynooth, Cork and Northern Commuter, and Dublin Connolly to Balbriggan lines. It divides the 31 stations on the DART, Maynooth and Northern Commuter line into 13 zones. Each zone has one to four stations in it. The Cork Commuter line is one zone. One station in each zone will always be manned (the 'Hub Station'). This Hub station will support the rest of the stations in that zone (the 'Non Hub stations'). The guide below will tell you how to use the new Hub system.
Hub System Explained
- A Hub station is a manned station. A Non Hub station is an unmanned station.
- You can contact a Hub station in advance to arrange assistance for all mobility impaired passengers. Or, you can get in touch with our Customer Care centre to do so.
- The contact details will be displayed in the booking hall (please see the example from Bayside below) for the nearest Hub. The nearest hub for each of our stations can be found below.
- If a mobility impaired passenger in need of assistance arrives at an Non Hub location with no notice given, they can contact the nearest Hub. The staff there will arrange the assistance and travel to provide it.
Step by Step Guide to Accessiblity on DART, Maynooth, Cork and Northern Commuter services
- Please choose your departure station from the list below. You will be guided to the relevant Zone. Or, view our Zonal Chart.
- Once you have found your Zone, you can call the number for the Hub Station in that zone and tell them your travel details, as well as the assistance you need. We advise that you do this at least 4 hours in advance of travel.
- When you get to your departure station, make yourself known to staff. They will provide the assistance you need to have a safe and comfortable journey with us.
Station Contact Hours
- Monday - Friday: 06:00hrs - 24:00hrs
- Saturday: 07:00hrs - 24:00hrs
- Sunday: 09:00hrs - 24:00hrs
If you would like more info, you can download our DART Improved Accessibility Guide or why not try our handy wallet sized guide.
| A-C | D-H | I-R | S-T |
| Call (01) 828 6301, (01) 7032632 or (087) 9850572 for: |
| Greystones, Bray, Shankill |
| Call (01) 828 6240 or (087) 9467402 for: |
| Killiney, Dalkey |
| Call (01) 828 6180 or (087) 7388718 for: |
| Sandycove and Glasthule, Glenageary, Salthill and Monkstown, Dún Laoghaire, Seapoint |
| Call (01) 888 0187 or (087) 6579384 for: |
| Blackrock, Booterstown |
| Call (01) 888 0184 or (087) 1895324 for: |
| Sandymount, Lansdowne Road, Sydney Parade |
| Call (01) 703 3633 or (086) 8034661 for: |
| Grand Canal Dock, Dublin Pearse |
| Call (01) 888 0154 or (087) 9132417 for: |
| Tara Street |
| Call 01 7032355 for: |
| Dublin Connolly |
| Call (01) 828 6460 or (087) 1528919 for: |
| Clontarf Road, Killester |
| Call (01) 828 6800 or (087) 7003869 for: |
| Harmonstown, Raheny, Kilbarrack |
| Call (01) 828 6840 or (087) 6013199 for: |
| Howth Junction and Donaghmede, Bayside |
| Call (01) 828 6920 or (087) 1958283 for: |
| Sutton, Howth |
| Call (01) 828 6960 or 087 6534532 for: |
| Clongriffin, Portmarnock, Malahide |
| Call 071 9169888 for: |
| Carrick-on-Shannon, Boyle, Ballymote, Collooney, Dromod, Sligo |
| Call (01) 703 2507 or 087 1994083 for: | Call (01) 888 0049 or 087 6539509 for: | Call (01) 888 3400 or 087 2074641 for: |
| Ashtown, Broombridge, Drumcondra | Castleknock, Clonsilla, Coolmine, Leixlip Confey, Navan Road Parkway | Leixlip Louisa Bridge, Maynooth |
| Call (01) 828 1360 or 087 3350067 for: |
| Balbriggan, Donabate, Rush and Lusk, Skerries |
| Call (087) 9500100 for: |
| Dundalk |
| Call (087) 8185117 for: |
| Drogheda |
| Call (01) 8281360 for: |
| Balbriggan |
| Call (081) 829 4015 for: |
| Carrigaloe , Carrigtwohill, Cobh, Cork Kent, Fota, Glounthaune, Little Island, Midleton, Rushbrooke |
Useful Information
Passenger Assistance Prototype App
We are exploring a new way for our customers to book disability assistance. We are in the process of developing an app that would allow a more streamlined process for doing this. We hope to roll this out in 2026.
Aural and Visual
All DART stations have screens and announcements to keep you updated on your trip.
Not all DART, Maynooth and Northern Commuter stations have parking, please check your station before travelling. Stations with car parks have spaces for European Parking Card holders. They are near the station on concrete or tarmac. They also have dropped kerbs and non-slip pavements.
All DART, Maynooth and Northern Commuter stations have have automated ticket gates. Each station has at least one wider gate for wheelchair users or those who may need it. One gate will remain open at unmanned stations.
Guide Dogs
Guide/Assistant dogs working or in training can travel on all of our services. They must wear their coat or harness so they can be identified.
Ramps
Our staff will use ramps to help you on or off our trains if required. We advise that you give at least 4 hours notice to ensure staff can be sent to assist you.
At some stations there is a gap between the platform and the carriages. This may make it difficult for people who are visually impaired or have mobility impairments. Assistance may be required when boarding or exiting the train.
Wheelchairs and Powered Scooters
We can accommodate wheelchair or powered scooters up to the following dimensions:
Width 700mm
Length 1200 mm (including footplates)
Height 1435mm (including occupant)
Weight 300kg (including occupant)
Turning Radius 900mm
For safety reasons, if your wheelchair or scooter is larger that the dimensions above, we cannot accept it. The wheelchair or scooter may not be able to turn corners on board the train.
Scooters come in a lot of shapes and sizes. Many are unable to move safely on board.
This means that trains cannot carry some scooters. If you use a scooter and want to travel by rail, please contact your departure station to ensure we can accommodate your scooter.
