Accessibility Policy for DART, Maynooth, Cork and Northern Commuter
Iarnród Éireann has a new improved zonal accessibility policy to provide a better service and quicker response times for DART, Maynooth, Cork and Northern Commuter and Dublin Connolly to Balbriggan accessibility users. This policy divides the 31 stations on the DART, Maynooth and Northern Commuter line into 13 zones, with each zone including between one to four stations. For the Cork Commuter line, 10 stations are divided into one zone. One station in each zone will always manned (a Hub station) and will provide support to other stations in that zone (Non Hub stations).
Hub System Explained
- A Hub station is a manned location / a Non Hub station is an unmanned location
- A Hub station may be contacted in advance to arrange assistance for all mobility impaired passengers, alternatively contact can be made our Customer Care centre
- Contact details are displayed in the booking hall (please see example from Bayside below) for the nearest Hub, more details can be found below.
- In the event a mobility impaired passenger that requires assistance arrives at an Non-Hub location without advance contact, the displayed numbers of nearest Hub or Alternative may be contacted where the rail operative will arrange and travel to provide assistance
- Please select below from our Departure Station List which station you will be departing from and you will be guided to the relevant Zone, alternatively, click the link to view our zonal chart
- Once guided to the relevant Zone, call the number provided for the Zone (see Station Contact Hours) and inform the staff member of your travel details as recommended, four hours in advance
- Then on arrival at your departure station, make yourself known to staff and they will ensure your safe passage onto the train and arrival at your destination station
- Monday - Friday: 06:00hrs - 24:00hrs
- Saturday: 07:00hrs - 24:00hrs
- Sunday: 09:00hrs - 24:00hrs
|Call (01) 828 6301, (01) 7032632 or (087) 9850572 for:|
|Call (01) 828 6240 or (087) 9467402 for:|
|Call (01) 828 6180 or (087) 7388718 for:|
Sandycove and Glasthule
Salthill and Monkstown
|Call (01) 888 0187 or (087) 6579384 for:|
|Call (01) 888 0184 or (087) 1895324 for:|
|Call (01) 703 3633 or (086) 8034661 for:|
Grand Canal Dock
|Call (01) 888 0154 or (087) 9132417 for:|
|Call (01) 703 2358 for:|
|Call (01) 828 6460 or (087) 1528919 for:|
|Call (01) 828 6800 or (087) 7003869 for:|
|Call (01) 828 6840 or (087) 6013199 for:|
Howth Junction and Donaghmede
|Call (01) 828 6920 or (087) 1958283 for:|
|Call (01) 828 6960 or 087 6534532 for:|
|Call (01) 703 2507 or 087 1994083 for:|
|Call (01) 888 0049 or 087 6539509 for:|
Navan Road Parkway
|Call (01) 888 3400 or 087 2074641 for:|
Leixlip Louisa Bridge
|Call (01) 828 1360 or 087 3350067 for:|
Rush and Lusk
Call (01) 8366 222 for Cork Commuters (07:00 -19:00 Mon - Fri (excluding public holidays) 08:00 -18:00 Sat and Sun including Bank Holidays):
- Aural and Visual
- Car Parking
- Contact Us
- Guide Dogs
- Wheelchairs and Powered Scooters
- Passenger Assistance Prototype App
We are now exploring a new way our customers can book assisted travel services through a prototype app that has the potential to improve the experience for all, delivering a more streamlined and efficient passenger assistance service. We are currently looking for passengers to test this prototype. See here for more details.
All DART stations have electronic information screens and/or public address announcements.
Not all DART, Maynooth and Northern Commuter stations have parking, please check your station before travelling. For stations with car parks, they have designated car parking spaces for European Parking Card holders. They are provided at a convenient location on a concrete or tarmac surface, with dropped kerbs and non-slip pavements where appropriate.
All DART, Maynooth and Northern Commuter stations have automated ticket barriers with at least one wider gate for wheelchair users or others who may need it. One gate always remains open when stations are unmanned.
Guide/Assistant dogs working and in training are permitted to travel on all Iarnród Éireann services without restriction, as long as they are always clearly identifiable by coat or harness.
Our staff will use ramps to help you on or off our trains if required. 4 hours advance notice is recommended to ensure staff can be redeployed to assist you on or off our services.
At some stations there is a gap between the platform and the carriages which may create difficulty for people who are visually impaired or have mobility impairments and assistance may be required when boarding or alighting from the train.
We can accommodate wheelchair or powered scooters up to 700mm in width and 1200 mm long (including footplates) height 1435mm including occupant a maximum weight of 300kg including occupant and a turning radius of 900mm.
For safety reasons if your wheelchair or mobility scooter is larger that the permitted dimensions, we cannot accept it as the wheelchair or scooter may not be able to turn corners on board the train.
As scooters come in a wide variety of shapes and sizes, many have problems on trains, being unable to manoeuvre safely inside a carriage.
These problems mean that trains cannot carry some scooters, if you are a scooter-user who wants to travel by rail, you should inform your departure station when contacting them to ensure your scooter can be accommodated.