Website and App Issues
Having trouble booking online or using our App? See our contact details and some common FAQs below.
Customer Care and Refunds
TFI, Transport for Ireland handle rail service queries, refunds requests and complaints. You can contact TFI here. If you are not sure who to send your message to, fill out the form below and a member of our team will handle it or point you in the right direction.
Amendments and Cancellations
Online tickets can be amended and cancelled by the customer through 'My Account' and 'My Booking' portals. Please note that Terms and Conditions apply to each ticket type.
Fare and Timetable Queries
For fare and timetable queries please see our Journey Planner.