I did not get my reserved seat do I get a refund?
Due to COVID-19 we have a reduced number of services offering First Class/City Gold/Premier. Assigned seating and catering services are suspended until further notice. To ensure COVID-19 capacity measures can be delivered, all Intercity customers must pre-book travel until further notice.
If we fail to honour your seat reservation, and no other seat of similar standard on the same service is available for you, we will refund the fare of your single journey in travel vouchers.