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No Online Tickets Why?


The journey that you have selected may not be bookable for several reasons. Below are some of the reasons why there are no online tickets available to book - 
  1. Government COVID-19 measures in place during this time permit 100% percent of capacity to be made available for use on board rail services. All Intercity services have mandatory pre-booking until further notice as a result tickets cannot be purchased at the Station. See our guide on what services would be deemed as Intercity.*
  2. The future booking date selected is beyond 90 days in advance. Our services can only be booked up to 90 days from the current date.
  3. The origin or destination station/s selected may be within the suburban area and may not be bookable online. Tickets for these locations should be bought at your local station either at the booking office or from a ticket vending machine (TVM)
  4. The booking dates may be blocked off due to planned engineering works. Once the revised schedule has been finalised, these services will be available to book once again.
  5. There may be a technical issue with our booking system. 
For further information please contact the Digital Channels Department or our Customer Care Team.

*Full details on mandatory pre-booking can be found on our news story Pre-booking mandatory for travel on Intercity rail services until further notice
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