How can we help?

Why is my credit/debit card being rejected/failed?

If your card's been rejected, don't panic. There could be a few simple reasons why: 

  • The customers' issuing bank has declined our request for the funds
  • Wrong card number entered
  • Wrong CVV/CVC entered (last 3 digits on back of the card)
  • Card expiration date is in the past
  • Customers have had a replacement new card but using the old one
  • Multiple attempts using the same card can lead to us blocking your card, if so contact us 

If you are still having issues, you can contact us here.