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Frequently Asked Questions

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I can’t remember my 3D Secure Password, who do I contact?

If you can’t remember your 3D Secure password you need to contact your bank or in the 3D Secure section there will be an option to select "Forgotten Password" or "Retrieve Password". Follow the instructions provided. We don’t save your 3D Secure password on any Iarnród Éireann computer system; when you selected your password this was saved only on your bank’s computer system. Iarnród Éireann will never contact a customer to ask for your 3D Secure password and we cannot help you retrieve forgotten 3D Secure passwords.