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Frequently Asked Questions

Find a FAQ

Company Information

Are Annual Reports available online?

The Annual Report can be downloaded in PDF format from 2003 to present by clicking here

What do I need to know before carrying out work on or near a Railway line?

What is Iarnród Éireann's attitude to the Environment?

Iarnród Éireann is committed to operating in an environmentally sound manner, and to encouraging the expansion of rail as a mode of sustainable mobility and transport in order to reduce the greenhouse effect and other forms of pollution.  Click here to visit our Environment page.

Where can I find Heritage and Railway Enthusiast Information?

Where can I find the CIE Bye Laws (Confirmation ) Order 1984?

Where can I find the Conditions of Carriage?

Where can I get details on the rail fleet?

Click here for information on our Intercity, Commuter, Dart and Locomotive rail fleet.

Purchasing Tickets

Are there discounts for Students?

Yes, go to our student section for further information on our fantastic offers.

Can I buy tickets in advance?

You can now reserve seats on most Intercity trains:

  • Online www.irishrail.ie
  • By calling 1850 366 222 between 08.30-18.00 Monday to Friday or 
  • At selected Intercity Stations


Iarnród Éireann recommends purchasing tickets in advance to ease ticket queues at peak times.

*Advance reservations can be made up to 60 days in advance* 

Alternatively; DART, Commuter and non-reservable Intercity tickets may be purchased in advance or on the day of travel from DART, Commuter and Intercity stations and a selection of monthly commuter tickets are available at your station.

Can I purchase a Luas ticket with Iarnród Éireann?

Yes, a Luas add on is available for customer travelling on rail services into/ out of Heuston Station. Simply select "Dublin City vis Luas/Bus" instead of "Dublin Heuston" for your origin or destination.

The Luas ticket allows customers to travel on the Luas Red Line between Dublin Heuston and Dublin Connolly or George's Dock for the date or dates on the ticket only.

Cost: €1.60 each way.
Available from: irishrail.ie as an origin and or destination
Available from: Ticket vending machines or booking offices into Dublin only

The Luas add on is not available to purchase on services into/ out of Dublin Connolly Station.

Can I purchase tickets on the train?

Tickets can only be purchased on the train if the ticket office is closed and if the ticket vending machines are not in operation.

Do I have to pay the fixed penalty notice on the spot?

No, you have 21 days to pay the penalty. You are required by law to provide your full name and address. Failure to provide the correct details will lead to you being detained until correct details are given and verified. Failure to provide the correct details when asked or to give false details is a criminal offence and can lead to a court appearance and possible prosecution. In cases where details given are false or an Individual is abusive or aggressive to staff, authorised Members of the Revenue Protection Unit can detain Individuals on Railway property until their arrest by The Gardai Siochána.

Our Fixed Penalty Leaflet (164KB) contains the answers to the most frequently asked questions about the fixed penalty payment.

How do I appeal against a fixed penalty notice?

If you wish to appeal against a Fixed Penalty Notice, with which you have been issued, you must do so in writing or via email to the addresses shown on the receipt given to you by the inspector within 21 DAYS. Failure to pay will lead to a prosecution and a Criminal conviction plus a fine of up to a €1000 in the District Courts.

Our Fixed Penalty Leaflet (164KB) contains the answers to the most frequently asked questions about the fixed penalty payment.

How much do tickets cost?

Most of our fares are available from our Fares & Tickets section. However, if you cannot find the fare you require then please contact us.

Links to European railways and timetables

Please note that tickets for SailRail to the UK and European Rail travel can be purchased By calling +353 (0)1 703 1884/5 between 09.00-17.00 Monday to Friday only.

Click here for more information

A useful listing of railway links may be found here; www.railfaneurope.net/links.html

What are the age requirements for Child Tickets?

Children aged from five under the age of sixteen years are entitled to purchase a child ticket or fare.

Children under the age of five years are entitled to travel for free on InterCity services when accompanied by a fare paying adult provided children do not occupy seats required for other fare paying passengers.

Those who wish to book a seat on reservable trains for a child under five years of age, may do so only by selecting a "Reserve Seat Only" ticket online at a cost of FIVE euro per journey i.e. a return trip would cost €10 per child.

On DART and Commuter services, children aged 3 and under can travel for free.

What do I do if my ticket is lost or stolen?

Any ticket which has become defaced, illegible, mutilated, torn, split, lost, mislaid or stolen will not be valid for travel, replaced or eligible for refund. Customers must purchase a new ticket to travel.

What forms of payment does Iarnród Éireann accept?

Reservations made Online/Telesales:

  • Visa
  • Mastercard
  • Debit Card

Reservation made in person (i.e. at selected booking offices):

  • Cash
  • Cheque (third party cheques are not accepted)
  • Credit/Debit Cards

What happens if I don't purchase a ticket?

Iarnród Éireann operates a fixed penalty payment scheme on all our routes, (Intercity, Commuter and DART). You must Purchase a valid ticket for the journey you are making, before joining the train.

If you don’t have a valid ticket on board the Train you will have to pay a fixed penalty payment of €100 plus the unpaid fare.

Our Fixed Penalty leaflet (164KB) contains the answers to the most frequently asked questions about the fixed penalty payment.

What types of tickets does Iarnród Éireann sell?

Iarnród Éireann sells a variety of tickets. Click here for a list of ticket types

Where can I purchase a ticket?

You can now reserve seats on most Intercity trains:

Iarnród Éireann recommends purchasing tickets in advance to ease ticket queues at peak times.

*Advance reservations can be made up to 60 days in advance* 

Alternatively; DART, Commuter and non-reservable Intercity tickets may be purchased in advance or on the day of travel from DART, Commuter and Intercity stations and a selection of monthly commuter tickets are available at your station.

Smart Card

Errors in reading a Smart Card

Gates and Poles may on occasion fail to identify the Tag-On / Tag-Off. It is up to the customer to ensure the card has been read successfully. The two main reasons for card failure are:

1. Incorrect Positioning of Smart Card
If the Smart Card is not placed against the reader/'target' on the pole or gate, it will not be read. Ensure that the card is held steadily against the Smart Card reading 'target' for at least a second.
Do not wave the card over the Smart Card reading target Do not put the Smart Card into the horizontal paper ticket slot on a gate

2. Smart Card Interference
Remove the Smart Card from your wallet or bag before using it. Other Smart Cards you may have in your wallet or bag can cause interference with this card, which will make it inoperable.

How do I view my card balance?

At a Vending Machine

Put your card in the card 'pocket' and then follow the instructions on the ticket vending machine screen.

Online

Log on to view your account history and you will be able to view your card balance.

Schoolchild or Scholar Smart Cards

For information on our schoolchild and scholar smart cards go to our ticket information section

Top-Up ePurse Online

If you purchased your ticket from the Ticket Vending Machine, you must register the Smart Card to avail of the on-line Top Up option. 

If already registered, log in to your on-line account. 

Select the option 'Top Up Card' 

Select the card you want to top-up and the amount you wish to top-up. 

Make your payment by Credit/Debit Card.

Using a Vending Machine to Top-Up the ePurse

1. Place the card in the slot provided.
2. Select the Top-Up Amount from options shown on the screen
3. Insert the amount selected - Notes/Coins/Credit or Debit Cards accepted
4. Remove the Smart Card from the pocket as indicated on screen
5. Your Smart Card is now Topped Up and ready for immediate use

Smart Card slot in a Vending Machine

Smart Card slot in a vending machine

What are the Fares, Smart Card Prices & how to get refunds

There is a €5 charge for the smart card. A summary of our fares can be found here.  

Please note: that it can take 24hrs before the card is topped-up.

Refunds due to Service & Ticket failure:

You must apply to the Customer Services Centre Tel: - 1850 211 777 who will process the refund payment. In event of a ticketing failure on our part, no fee will apply.

Refunds can only be given to customers who have registered their cards with Irish Rail or who have personalised cards. Registration can only be undertaken via the Irish Rail Smartcard website.

General Refunds

You must apply to the Customer Services Centre Tel: - 1850 211 777 who will process the refund payment

There is an administration fee of €10 for general refunds. 

What is a Smart Card?

This card is used to store travel credit that is deducted as you travel by rail within the Short Hop Zone. This Smart Card works in a similar way to those used on the Luas in Dublin or on the Tube in London. Smart Cards use contactless technology.

Customers must place their card against the validators on Iarnród Éireann's gates or poles. These are located at entry and exit points of stations. Don't forget to Tag-On before joining your train as not doing so would constitute fare evasion. Don't forget to Tag-Off at the end of your journey so that the correct fare will be charged.

Failure to Tag-Off will result in the maximum fare being charged to your card.

What is ePurse and how does it work?

ePurse works in a similar way to mobile phone credit. Every time you use the card to travel the cost of the journey is deducted. If there is insufficient no credit on the card it cannot be used for any further journeys until it is 'Topped Up'. Customers can add value to their card at Ticket Vending Machines in stations or on this website.

There are no Top-Up facilities at Ticket Offices.

What is Tag-On and Tag-Off?

At the start of the journey, you need to 'Tag-On' using your smartcard at a gate or validation pole. At the end of a journey you must 'Tag-Off' to ensure the correct fare is applied.

Tag-On - Identifies the origin of the journey
Tag-Off - Identifies the destination of the journey

If you don't Tag-On you are committing fare evasion.
If you don’t Tag-Off you will pay more.

Tagging on at our gate;

  • Hold the Smart Card against the Smart Card reader on the gate.
  • If you have credit on the Smart Card, the gate will open and allow you to enter and start your journey.
  • Your current ePurse balance will appear on the display on the gate.

Where does the Smart Card Work?

The Smart Card can be used for rail travel between stations within the 'Short Hop Zone'. This Zone includes all stations in the Dublin area from Greystones to Balbriggan and Commuter Stations from Dublin City Centre to Maynooth and from Dublin Heuston to Hazelhatch.

The Iarnród Éireann Smart Card only works on Iarnród Éireann's services and will be phased out by 31st July 2014.

A Leap Card  can be used on DART & Commuter services, Dublin Bus and Luas. Save up to 18% with Leap card versus cash fares. Leap also offers flexibility, convenience and is safer than carrying cash.

Why not use up all of the credit you have on your Iarnród Éireann Smartcard and trade up to a FREE Leap Card today.

Where to buy a Smart Card

Smart Cards can be purchased at Ticket Vending Machines in stations within the Short Hop Zone or on this website.

Refunds

Can I get a refund at a later date?

You must make all refund claims within 28 days of the end date of your ticket. We may ask for extra evidence to support your claim for a refund.

An administration fee will be charged and if you have purchased a reservation either online, telesales or at a booking office the terms and conditions you agreed to will apply.

I did not get my reserved seat do I get a refund?

If we fail to honour your seat reservation, and no other seat of similar standard on the same service is available for you, we will refund the fare of your single journey in travel vouchers.

My train was delayed. When am I entitled to a refund?

If your train was delayed due to circumstances within the control of Iarnród Éireann the following apply;

If you are more than one hour late in arriving at your destination, we will normally offer you discount vouchers for use against future ticket purchases. The value of discount vouchers is based on the length of delay and the fare you have paid for your single journey.

For delays of one to two hours, we will give you vouchers to the value of 50% of the fare you have paid for the portion of your journey affected.

For delays over two hours, we will give you vouchers to the value of 100% of the fare you have paid for the portion of your journey affected.
 
Click here to view our passenger charter.

What if I didn’t buy my ticket from Iarnród Éireann but I want a refund?

If you did not buy your ticket from Iarnród Éireann, you should return it to the place where you bought your ticket from. They will arrange any refund due (if any) and may charge you an administration fee.

What is the Customer Charter?

The Customer Charter is Iarnród Éireann's promised performance standards. Click here for more details.

Contact Details

Customer Service (Comments, Suggestions, Complaints):

If you have experienced a serious delay while travelling on our services and would like to make a Refund Application, please click here.

At Iarnród Éireann, we want to continually improve the standard of our services. We like to hear from our customers to hear what we doing well and where there is room to improve the level of service we provide.  Customers can email us with feedback. 

Customer Care

Tel.: 1850 366 222 or outside Rep. of Ireland 00 353 (1) 8366 222 (Mon - Fri 09:00hrs - 17:00hrs)

Smart Card Helpline

T: 1850 211 777 or click here to email customer care

Disability Act 2005

If you wish to register a complaint under the 2005 Disability Act please contact access@irishrail.ie

For Disabled Access Queries

Connolly/Dart Services Only

All services to/from Connolly station, please call the Customer Contact Centre at 1850 366 222 (or +353 (0)1 8366222 from outside Rep. of Ireland) Monday - Friday 08:30hrs-18:00hrs. Please contact your Local Station outside of these hours.

Heuston Services Only

All services to/from Heuston station, please call 01 703 3299 (or +353 (0) 1 703 3299 from outside Rep. of Ireland).

 

For InterCity travel reservations

You can now reserve seats on most Intercity trains:

Tickets are also available at selected Travel Agents.

Iarnród Éireann recommends purchasing tickets in advance to ease ticket queues at peak times.

How can I advertise in Iarnród Éireann locations including sampling and promotions?

We are all constantly on the move. Whether it be our work commute, a shopping expedition, or a leisurely weekend stroll, our regular journeys define the pace and narrative of our daily lives. Out-of-Home advertising allows us to reach a broad range of audiences as they move out of home, no matter what journey or leisure activity they are undertaking.

Exterion Media  is a vibrant, dedicated company working in partnership with Advertisers, Media Agencies and Franchise Partners to deliver effective and inspiring platforms for successful audience delivery.  We achieve this through our market insights, innovation, investment and relationships.

Exterion Media sells and markets advertising opportunities across a wide range of formats on behalf of Iarnród Éireann, including the DART, Commuter, and Intercity Rail network. To find out how you can get your advertising message in front of a wide and valuable audience contact us at:

Phone: Sales 01-6694500

Mail: sales@exterionmedia.ie

Web: www.exterionmedia.ie

Is there a lost property facility?

Yes, please contact;

Call +353 (0)1 703 3299 (Monday to Friday 09:00 - 17:00) for all services into/ out of Heuston Station.

or

Call +353 (0)1 703 2358 (Monday to Friday 10:00 - 13:00) for all services into/ out of Connolly Station.

For DART Lost Property, please contact your local station

 

Procurement Issues?

Procurement and Materials Manager
Pat Mullan

Mechanical Spares and Rolling Stock
Louis Gilvary
Jimmy Sweeney 

Services

Michael Gantly

Fuel / Oil

Peter Wiesner

Procurement Process / Systems

Fergal Riggs

If you have any procurement queries, please email: procurement@irishrail.ie

Revenue Protection Unit

For Penalties With Reference cXXXXXRevenue Protection ICCN
Revenue Protection Building
Connolly Station
Amiens Street
Dublin 1

Tel: (01) 7032750
Email: rpu@irishrail.ie

For Penalties with Reference ICDXXXXX
Revenue Protection DART
Pearse Station
Westland Row
Dublin 2

Tel: (01) 7033687
Email: dart_rpu@irishrail.ie

Station Phone Numbers

Click here for a full list of all our Station phone numbers and contact details.

Taxsaver

Click here to go to www.taxsaver.ie

Where can I find a list of current tenders?

Iarnród Éireann use two websites when seeking offers for tender:

http://www.etenders.gov.ie

http://www.achilles.com/en

Interested parties are advised to register on both of these sites.

Travelling by Train

Are there sockets onboard IÉ Intercity services?

Yes, please go to our Wi-Fi and Power section to view availability.

Are there wheelchair accessible spaces on trains?

Yes. There are a limited number of wheelchair accessible spaces on each train, it is important therefore that you book your space in advance.

You can book this space by contacting your local station and advising them of the date(s) and service(s) you intend to travel on. They will then record this and make sure that a staff member is available to assist you on the day(s) of travel.

Alternatively, you can reserve the wheelchair space on a number of Dublin/Cork services. To do this you need to do the following;

  • Input your travel criteria and click 'Go'
  • Select the service(s) you wish to travel on
  • Choose the number of tickets required and click 'Buy Ticket' (If you are in possession of a DSP pass then you need to select 'Reserve Seat Only'. There is a charge of €5 each way per passenger).
  • Input name(s) of passengers
  • Click 'Select Your Own Seat'
  • Click the wheelchair icon if available and proceed with booking. (Please see graphic below with wheelchair space highlighted in yellow).

Can Dogs or Other Pets Travel on the Train?

Go to our Travelling with Animals section for information.

Can I bring my bicycle onto the train?

For more information on bicycle carriage, please click here for our Bicycle Information section.

Can I bring my Guide / Assistance dog onto the train?

Yes you can

Can I smoke on the train?

NO. Smoking is prohibited on all trains, offices and enclosed station areas. Iarnród Éireann treats replacement devices such as e-cigarettes in an identical manner to traditional cigarettes and they cannot be used onboard trains, within offices or in enclosed station areas.

How early should I arrive at the station?

Intercity passengers should arrive at the station 30 minutes prior to departure. If you are collecting a reservation or purchasing a ticket especially during our peak travel times please give yourself more time.  Gates will close 2 minutes before the train departs.

Is there Wi-Fi technology onboard IÉ trains so I can access the internet?

Yes, please go to our Wi-Fi and Power section to view availability.

What areas of the country are served by Iarnród Éireann?

Iarnród Éireann has a nationwide rail network. The Intercity routes cover major cities and towns around the country.  Commuter Rail covers commuter routes to Dublin, Cork, Galway and Limerick. DART serves Greystones to Howth/Malahide.

When should I travel?

For your own comfort it is best to avoid rush hour times. These are approximately between:

  • 07:00 hrs and 09:00 hrs and between
  • 17:00 hrs and 19:00 hrs weekdays

Friday afternoon and evenings are very busy on Intercity routes. Intercity trains are also very busy on Sunday evenings returning to Dublin.

Where can I get Timetable Information?

Where do I find Information on the Free Travel Pass?

Everyone aged 66 and over living permanently in Ireland, is entitled to free travel under the Department of Social Protection Free Travel scheme. 

Other qualifying persons under 66 years are also entitled to avail of free travel.  You must be in possession of your free travel pass when travelling on board all Iarnród Éireann services and you must present your free travel pass at the ticket office to receive a ticket to travel on all services except the DART.

In some cases, a companion pass will be issued so that a person aged 16 or over can accompany the free travel pass holder free of charge.  If you qualify for free travel, you will be issued with a pass that you must carry with you when using public transport.

Free travel passes are non-transferrable and can only be used by the named person. You cannot use your free travel pass on services not listed in the official timetable, on tours and special rail services. You can use it on all regular timetable services.

If you are travelling Dublin to/ from Belfast, Sligo, Ballina, Westport, Galway, Limerick, Ennis, Tralee, Cork, Waterford or Rosslare, and you wish to reserve or book a seat, select a "Reserve Seat Only" ticket on irishrail.ie.  It costs €5 each way per person exclusive of any transaction or credit card fees.

In order to reserve seats check out our step by step guide to buying online.

For more information on the Free Travel Pass go to the Department of Social Protection website, contact your local Social Welfare Office or Call their Information Line at 1890 500 000 (from the Republic of Ireland only) or 00353 71 915 7100 (from Northern Ireland or overseas).
 
All free travel passes are issued by the Department of Social Protection not by the transport provider.

Will food be served on the train?

Food is only served on some of the Intercity Services. Be sure to check in advance of your departure. Go to our Catering section to view our current range of food offering.

GoCar

Can I return my GoCar to a different GoBase other than the designated area that I originally picked it up?

Unfortunately not, GoCar is a return car sharing model meaning wherever you pick the GoCar up from you must return it to that GoBase. This is to ensure that when you make a booking for a GoCar that the car will always be at the allocated GoBase. This is what makes GoCar a real alternative to car ownership.

How do I contact GoCar or get more information about my membership?

Should you have any issues while in a GoCar you can contact them through the in car console which is in the glove box. You can always call  on 1890 446 227 or email callme@gocar.ie for a call back.

 

How does GoCar work?

GoCar is a ‘subscribe and drive’ system. In order to rent any GoCar you must firstly become a member of the GoCar service. Signing up is easy! All you need to do is sign up online at www.gocar.ie and complete the online form. Then you will need to send in a photo or scanned copy of your driving licence. If you complete the application form and send in your licence before 4pm Monday-Friday then they will put your GoCard in the post the same day! Once you have your GoCard you are free to book GoCars all across Dublin and Cork. You can book a GoCar from 5 minutes in advance to 6 weeks depending on availability.

Once you have made your booking you arrive to your selected GoCar and hold your GoCard up to the windscreen, wait for the doors to open and then hop in! Enter your PIN into the console in the glove box and take the keys and go! When you’re finished with your GoCar return it to the GoBase you picked it up from and replace the keys into the glove box, make sure to lock the car with your GoCard.

 

 

What happens if another car is illegally parked in the GoBase space and I am unable to return my GoCar to this designated space?

Should there be a car parked in the allocated space they ask that you park as close as possible to the GoBase.  Then call them to let them know where the GoCar is parked. Should your call not be answered please leave a voicemail detailing where the GoCar is parked.

 

What happens if I am involved in a car incident while using a GoCar on Iarnród Éireann property or at any other location?

Should you be in an accident while in a GoCar firstly please call the Gardai. Then when everything has been reported please call them through the in car console or on 1890 446 227 to report the incident. If necessary they will send out a representative to the scene.

 

What happens if my GoCar is damaged internally or externally when I pick it up from the GoBase?

When you go to collect your GoCar they ask that you have a quick look around the car. If you notice any damage please check the damage report sheet in the driver’s door. If this damage has not been reported please call them on 1890 446 227 to let them know and mark the damage in the book.

If the damage has been reported in the book then there is no need to call. You can continue on your journey. If you arrive to the GoCar and it is excessively dirty please call to let them know, they can try and move you to an alternative GoCar if you wish.

 

What happens if my GoCar won’t start when I arrive at the GoBase to pick it up?

They have listed some trouble shooting guidelines on the insert in the glove box, please have a read through these first. Sometimes the issue is very easily fixed. Most GoCars have an additional safety feature where the clutch must be fully engaged before the engine will start. Another common issue is when the PIN has been entered incorrectly, if you think this might have happened please replace the keys and relock the car with your GoCard. Wait a minute or so and try the process again!

Should you still be stuck please call 1890 446 227 where they will get someone out to help you if necessary.

Complete Savings

How do I contact Complete Savings or get more information about my membership?

Contact details:
Website: www.completesavings.ie
Call: Free call on 1800 806 167 (open Mon-Fri 08:00hrs-20:00hrs and Saturday 09:00hrs-16:00hrs)
Email: customerservice@completesavings.ie

 

What is Complete Savings?

You may have been offered the chance to join the Complete Savings programme when you completed an online purchase on irishrail.ie. Complete Savings is an online membership programme that offers members access to a wealth of discounts and cashback opportunities from top name retailers and service providers.

With Complete Savings, members can earn a monthly €10 bonus, as well as up to 10% cashback at hundreds of online stores.
For people who shop online regularly, this equates to savings of hundreds of Euros each year.

The first 30 days of membership are free so that you can try the programme out, and then it is €12 per month thereafter. You can cancel your membership at any time.

Please note, only residents of Ireland can join Complete Savings.

Contact details:
Website: www.completesavings.ie
Call: Free call on 1800 806 167 (open Mon-Fri 08:00hrs-20:00hrs and Saturday 09:00hrs-16:00hrs)
Email: customerservice@completesavings.ie

 

What is completesave.ie?

As a billing descriptor, completesave.ie will appear on your statement instead of www.completesavings.ie

Completesave.ie references your membership fee with Complete Savings. As a member, you have access to hundreds of discounts at an extensive portfolio of online retailers. On top of this, you can apply for a €10 monthly member bonus.

Contact details:
Website: www.completesavings.ie
Call: Free call on 1800 806 167 (open Mon-Fri 08:00hrs-20:00hrs and Saturday 09:00hrs-16:00hrs)
Email: customerservice@completesavings.ie

Reservations - Purchasing Online

Can I reserve a seat facing the direction the train is travelling?

Unfortunately, with our new fleet of Intercity Railcars we are unable to commit or present to you the direction the seat is facing as these new trains can change direction in a few locations around our network.

Seat facing reservations are available on all direct services operating on the Cork/Dublin route (except 08:00, 09:00, 09:20, 10:00, 11:00, 11:20, 12:00, 12.20, 13:00, 13:20,14:00 14:20, 15:00, 15:20, 16:00, 16:20 18:20, 19:20 and 21:00hrs) and Belfast/Dublin route (Enterprise train).

When you are reserving a seat on either of the above routes, please note the following when selecting a seat "manually";

Dublin/Cork - Seats facing towards the bottom of your computer screen are facing Dublin and seats facing towards the top of your computer screen are facing Cork.

Dublin/Belfast - Seats facing towards the bottom of your computer screen are facing Belfast and seats facing towards the top of your computer screen are facing Dublin.

Iarnród Éireann is investigating the possibility of putting directional indicators on the "Manual Seat Picker" section.

Does Iarnród Éireann have an app?

Yes, Iarnród Éireann Irish Rail provide FREE apps for iOS and Android mobile devices, for more information and to download go to www.irishrail.ie/timetables/apps

Please rate and comment on our apps in the stores and help us to improve them for you.

Any other apps claiming to be Iarnród Éireann Irish Rail, partners or affiliates are unofficial and have nothing to do with Iarnród Éireann.

 

How do I change "My Account" details (i.e. address, password etc.)

Click on "My Account".

Enter your "e-mail address" and "password", click on "continue".

Make the necessary change(s), click on "Save Changes".

You will get a message to say that your details have been updated.

How do I change my Password?

Go to the My Account section and login. There is an option here to change your password.

How do I change/cancel my reservation?

Please go to our cancellation or amendments section for details.

How do I make a reservation?

You can now reserve seats on most Intercity trains:

Iarnród Éireann recommends purchasing tickets in advance to ease ticket queues at peak times.

How do I pay for my reservation?

Reservations made Online/Telesales:

  • Visa
  • Mastercard
  • Debit Card

Reservation made in person (i.e. at selected booking offices):

  • Cash
  • Cheque (third party cheques are not accepted)
  • Credit/Debit Cards

How do I view my recent transactions?

Click on "My Account".

Enter your "E-mail Address" and "Password", click on "Log In".

Click on "My Reservations".  This will list all of the transactions made using the email address (not a particular credit/laser card) used to log in.

Click on "Details" beside each transaction for more information on the booking.

Click "back" and then "log off" to close your account information.

How far in advance can I make a reservation?

Single and/or return reservations can be made for travel up to 60 days in advance of the date of the return journey. This is to ensure that services you have selected are operating as normal.

Please note booking will close a minimum of 90 minutes prior to departure from originating station. (This is subject to change without notice).

I am having problems booking?

The internet browser you are using may not be supported by Irishrail.ie The following browsers versions are supported:

  • Internet Explorer 8+ to check, open the browser, go to "Help" and "About Internet Explorer".  To upgrade go to Internet Explorer website
  • Mozilla Firefox 9.0.1+ to check or upgrade, open the browser, click on the Firefox icon (usually top left hand corner), and select "Help" and "About Firefox". If an upgrade is available the pop up message will ask you if you want to upgrade.  
  • Google Chrome V16.0.912.75+ to check or upgrade, open the browser, select the 'spanner' icon, select "About Google Chrome".  This will check and if necessary automatically update the version.

If you are still experiencing trouble try a different browser or alternatively contact our Customer Information Centre on 1850 366 222 who can help you or make the booking for you.

I had an account and was registered previously but cannot log in?

If you don't book a ticket online within a 13 month period then your email account is deactivated. If this happens then you need to register again as a new customer using the same email address.

Go to our 'My Account' area to log in, request forgotten password or register for an online account.

If I purchase my ticket online or by phone, how do I get my ticket?

Tickets purchased online or over the phone can be collected using the following methods:

By Post: If a booking is made at least five days or more before the date of the outward journey (this can be changed to reflect postage arrangements over public holidays) customers can select to have the ticket(s) posted to their address if it is in the Republic of Ireland.  For addresses outside the Republic of Ireland, the ticket(s) must be collected at the specified station.

In Stations

Vending Machine:
Tickets that are booked online or through our telesales service can be collected from ticket vending machines. Simply select ‘Collect Pre-booked tickets’ on screen and enter the 'Booking Number' on screen.

Booking Office: Tickets may be collected at the booking office by presenting the 'Booking Number' and one of the following forms of identification: a valid driving licence or a valid passport.  Where a customer has selected a ticket type requiring identification, as indicated when booking, the appropriate identification must be presented.

The identification presented must match a name(s) of those booked under the booking. In the event of a dispute regarding identification or authenticity Iarnród Éireann staff members reserve the right not to furnish any tickets to any person.

Thinking of developing an app?

Iarnród Éireann is not affiliated with or otherwise involved in the development, marketing or other distribution of any applications to do with Iarnród Éireann.

Please go to our App Developers area

What Browsers are currently supported by irishrail.ie?

irishrail.ie is currently supporting  Google Chrome, Mozilla Firefox, Safari (latest version) and Internet Explorer 8

What do I do if I did not receive a confirmation email after my booking?

If you have completed a booking online by getting a reservation number at the end of the booking process then you should receive a confirmation email from us within 60 minutes.

If you did not receive an email within that time period then you should check your 'Spam' or 'Junk' folders as your mailbox provider may have placed the email in one of these folders.

Alternatively, you can check your irishrail account and print out the details of your booking by completing the following steps; 

  • Click on "My Account".
  • Enter your "E-mail Address" and "Password", click on "Log In".
  • Click on "My Reservations".  This will list all of the transactions made using the email address.
  • Click on "Details" beside each transaction for more information on the booking.
  • Print out the details of the relevant reservation you are looking for.

Customers please note that if you set up an account with an incorrect email address then the confirmation email will be sent to the incorrect email address.

Customers should take note of the reservation number by writing it on a piece of paper and keep it in a safe place as you will need it to collect your ticket(s).

What do I do if the confirmation page does not display?

If you entered all your card details on the payments page and have also gone through the 3D secure area, and the final confirmation page has failed to appear with your reservation number then you can check has your booking gone through by completing the following steps; 

  • Click on "My Account".
  • Enter your "E-mail Address" and "Password", click on "Log In".
  • Click on "My Reservations".  This will list all of the transactions made using the email address.
  • If the booking was completed then it will be the first reservation on the list.
  • If there are no new reservations then we suggest attempting your booking again because if you were successful then it would appear in your account immediately.

 

What type of tickets can I reserve?

Student/Adult/Child and Reserve Seat Only tickets are available online subject to availability and the terms and conditions associated with each ticket type, check out our step by step guide to buying online.

Other non-reservable/discounted tickets maybe available for purchase at your local booking office i.e. Family tickets and open return tickets.

Certain trains such as sporting event specials are sold by reservation only and advance purchase is necessary.

3D Secure

Are there any alternatives to payment with 3D Secure?

If you have been unsuccessful in making a payment through 3D Secure please contact our sales hotline on 1850 366 222 (between 08.30-18.00, Monday to Friday) to make your payment over the phone.

Do I need special software for 3D Secure?

No, 3D Secure will operate in your web browser as a webpage – you will not need to download any additional software or plugins.

Do I need to update my credit / debit card or get a new one before using 3D Secure?

No, your existing card can be used.

How can I find out more details about 3D Secure?

For further details on 3D Secure you need to contact your issuing bank or the following websites:

How do different cards behave?

  • Scenario 1 – ALL CARDS: If your card issuer hasn’t implemented 3D Secure, you will continue your payment transaction as normal;
    • Scenario 2a - MASTERCARD: If your bank has implemented 3D Secure but you have not registered for 3D Secure before, you may have 3 attempts to skip the 3D Secure process – on the fourth attempt you must complete the transaction through the 3D Secure process by registering a 3D Secure password;
    • Scenario 2b - VISA: If your bank has implemented 3D Secure but you have not registered for 3D Secure, you must complete the transaction through the 3D Secure process by registering a 3D Secure password – there are no options to bypass;
    • Scenario 2c – LASER (MAESTRO): If your bank has implemented 3D Secure but you have not registered for 3D Secure, you must complete the transaction through the 3D Secure process by registering a 3D Secure password;
  • When registering for the first time, you must first verify you are the cardholder by answering some security questions as chosen by your bank (eg. your mother’s maiden name, your credit card limit, your CCV number, your expiry date amongst other potential questions);
  • If successful, you select a 3D Secure password, a password reminder hint and a personal greeting;
  • If unsuccessful, you must ring your card issuing bank (depending on your card issuer, you may have three attempts to enter your password);
  • The personal greeting gives you confidence you are visiting a trusted site the next time you complete a 3D Secure transaction on irishrail.ie or any other 3D Secure enabled website.
  • Scenario 3 – ALL CARDS: If your card issuer has implemented 3D Secure and you have previously registered a 3D Secure password (on irishrail.ie or any other 3D Secure website), you have to insert your 3D Secure password to complete the transaction. You will see your personal greeting that you previously set (eg. Welcome back John) to reassure you that you are on a trusted 3D Secure page. If you cannot remember your password, there is a password reset facility. Depending on the card issuer, you may have three attempts to insert your correct password.

How does it works?

If you haven’t purchased a product or service online using 3D Secure before on any website, you will be redirected to your issuing credit card’s secure website where you must verify some personal details and select a password. This is integrated into our checkout page. You must never disclose this password to anyone – this is how you guarantee your card is secure. Do not write your password down anywhere.

I am experiencing difficulties with 3D Secure in Firefox - what's happening?

A small minority of customers are experiencing difficulties completing a booking through 3D Secure - they are receiving a 'the connection was interrupted' error message at the verification stage.

This maybe because of a setting in your Firefox options (it should be enabled by default but maybe inadvertently disabled on some computers).

Please follow these instructions if using Firefox (ensure you are using the latest version):

  • In Firefox, press “Options” > select “Advanced” tab
  • Press the “Encryption” sub-tab and ensure “Use TLS 1.0” is ticked, then press OK
  • Close the browser, reopen it and start from www.irishrail.ie again

3D Secure - Firefox TLS Settings

 

I am experiencing difficulties with 3D Secure in Internet Explorer - what's happening?

A small minority of customers are experiencing difficulties completing a booking through 3D Secure - they are receiving an 'Internet Explorer cannot display this webpage' at the verification stage.

This maybe because of a setting in your Internet Explorer options (it should be enabled by default but maybe inadvertently disabled on some computers).

Please follow these instructions if using Internet Explorer (ensure you are using the latest version):

  • In Internet Explorer, press “Tools” > select “Internet options” > select “Advanced” tab
  • Scroll down towards the bottom and ensure “Use TLS 1.0” is ticked, then press OK
  • Close the browser, reopen it and start from www.irishrail.ie again

3D Secure - Internet Explorer TLS Settings

 

I am experiencing difficulties with 3D Secure in Opera - what's happening?

A small minority of customers are experiencing difficulties completing a booking through 3D Secure - they are receiving a 'Could not connect to proxy server' at the verification stage.

This maybe because of a setting in your Opera options (it should be enabled by default but maybe inadvertently disabled on some computers).

Please follow these instructions if using Opera (ensure you are using the latest version):

  • In Opera, press “Tools” > select “Preferences”
  • Press the “Advanced” tab and select "Security" to the left
  • Press "Security Protocols" and ensure “Enable TLS 1” is ticked, then press OK
  • Close the browser, reopen it and start from www.irishrail.ie again

 

3D Secure - Opera TLS Settings

I am using Google Chrome - I don't seem to be experiencing any problems?

To date, a small minority of customers seem to be experiencing difficulties in Internet Explorer and Firefox only.  We will continue monitoring this and bring you any updates if necessary. If you would like to use Google Chrome as your preferred browser, it can be downloaded free from www.google.com/chrome

I am using Safari - I don't seem to be experiencing any problems?

To date, a small minority of customers seem to be experiencing difficulties in Internet Explorer and Firefox only.  We will continue monitoring this and bring you any updates for Safari if necessary.

I can’t remember my 3D Secure Password, who do I contact?

If you can’t remember your 3D Secure password you need to contact your bank or in the 3D Secure section there will be an option to select "Forgotten Password" or "Retrieve Password". Follow the instructions provided. We don’t save your 3D Secure password on any Iarnród Éireann computer system; when you selected your password this was saved only on your bank’s computer system. Iarnród Éireann will never contact a customer to ask for your 3D Secure password and we cannot help you retrieve forgotten 3D Secure passwords.

I don't wish to register with 3D Secure - can I still pay online?

Unfortunately not. Instead you will need to contact our sales hotline on 1850 366 222 (between 08.30-18.00, Monday to Friday) to make your payment over the phone.

I have a Laser debit card, how does 3D Secure affect me?

Your Laser card can be used once it is a Maestro card. Laser (Maestro) cards are processed through the “MasterCard® SecureCode™” element of 3D Secure. If you have a Visa debit card, it is processed through the “Verified by Visa” programme. Laser only cards are not accepted.

I have used 3D Secure before, what do I need to do?

If you have purchased a product or service online using 3D Secure before, you will be asked to submit your chosen password during the purchasing process. You will be familiar with the process.

I haven’t used 3D Secure before, what do I need to do?

If you haven’t purchased a product or service online using 3D Secure before on any website, you will be redirected to your issuing credit card’s secure website where you must verify some personal details and select a password. This is integrated into our checkout page. You must never disclose this password to anyone – this is how you guarantee your card is secure. Do not write your password down anywhere.

I purchase online using a company credit / purchasing card, can I still purchase on irishrail.ie?

Yes, as company credit or purchasing cards are not personalised, the 3D Secure check will complete automatically without seeking a 3D Secure password verification.

I purchase online using a prepaid debit card, can I still purchase on irishrail.ie?

Yes, as prepaid debit cards are not associated to a specific person the 3D Secure check will complete automatically without seeking a 3D Secure password verification.

Is 3D Secure free?

Yes, 3D Secure is a free service provided by Visa and MasterCard.

Were my ticket purchases secure before 3D Secure?

All your previous purchases through irishrail.ie have been secure and there is nothing to worry about. This additional step simply removes the possibility of someone else using your card fraudulently. Irishrail.ie has always used the strongest security standards and will continue to do so.

What cards does irishrail.ie accept online?

MasterCard, VISA and Laser (Maestro) cards are accepted. Laser only cards are not accepted.

What does my bank or card provider say about 3-D Secure?

What is 3D Secure?

3D Secure is a protocol used as an added layer of security for online credit and debit card transactions. This is achieved by adding another authentication step for online payments; a password.

What password should I select?

The password you decide to use should be chosen in such a way that nobody else can guess it. A secure password is ideally a minimum of 8 characters (preferably longer) in length and a mixture of letters, numbers and characters. You should never use a dictionary word or anything which might be associated with you (eg. birthdays, pet names etc.). You should select a password that only you can memorise – do not write it down anywhere. Do not select a password that is the same as your irishrail.ie account.

What will I expect to see?

On the payment details page, you enter your credit or debit card details as normal, select where you will collect your tickets, and press the “Place Order Now” button.

 

3D Secure Payment Details Page

 

On the next page, card verification will begin. Read the supporting text and then press the green “Continue” button to start the communication process with your bank to validate your card. This will happen to the right of this text. In this panel, any details you enter is through a direct secure link with your bank. Irishrail.ie has no control over what the bank will ask you, and we do not record any information you enter into this panel.

 

 

Here’s an example of a Visa card starting the verification process:

3D Secure - VISA

 

Here’s an example of a MasterCard starting the verification process:

3D Secure - MasterCard

 

Here’s an example of a Laser (Maestro) card starting the verification process:

3D Secure - Laser (Maestro)

 

In all cases, when you press the green "Continue" button, the bank's 3D Secure interface will load to the right hand side.

 

To give you an idea of what to expect in the right hand panel, here’s an example of a Bank of Ireland interface using a Visa card:

3D Secure - VISA Activation

 

Here’s an example of an AIB interface using a MasterCard:

3D Secure - MasterCard Activation

 

Please note that depending on your card issuer and bank, different security questions may be asked.  Irishrail.ie have no control over what is displayed in the bank's credit card interface - just follow the instructions onscreen.

Who developed 3D Secure?

It was developed by Visa and named “Verified by Visa”. MasterCard then developed a service based on the same protocol called “MasterCard® SecureCode™”.

3D Secure - Logos

Why has Iarnród Éireann adopted 3D Secure now?

At Iarnród Éireann, we want our customers to purchase tickets and services on our website confidentially and securely. By adding this extra step to the purchasing process, you can now be satisfied that your purchases on irishrail.ie are made by you and you alone.

Why is it called ‘3D Secure’?

'3D Secure' stands for "3 Domain Secure" as there are 3 parties involved in the online payment process: irishrail.ie, our Bank, and Visa or MasterCard.

Why was 3D Secure developed?

It was developed to improve the security of Internet payments by offering an extra layer of security to customers before making a purchase online. This involves selecting a password. This ensures your credit card cannot be used fraudulently as only you will know the associated password.

Will 3D Secure add extra time to my purchasing experience?

The 3D Secure authentication process is smoothly integrated into our online checkout process and will usually only add a few seconds to the normal transaction time. We believe this is a small price to pay for increased protection for our customers.