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I am experiencing difficulties with 3D Secure in Opera - what's happening?

A small minority of customers are experiencing difficulties completing a booking through 3D Secure - they are receiving a 'Could not connect to proxy server' at the verification stage.

This maybe because of a setting in your Opera options (it should be enabled by default but maybe inadvertently disabled on some computers).

Please follow these instructions if using Opera (ensure you are using the latest version):

  • In Opera, press “Tools” > select “Preferences”
  • Press the “Advanced” tab and select "Security" to the left
  • Press "Security Protocols" and ensure “Enable TLS 1” is ticked, then press OK
  • Close the browser, reopen it and start from again