Frequently Asked Questions
Gates and Poles may on occasion fail to identify the Touch-On / Touch-Off. It is up to the customer to ensure the card has been read successfully. The two main reasons for card failure are:
1. Incorrect Positioning of Smart Card
If the Leap Card is not placed against the reader/'target' on the pole or gate, it will not be read. Ensure that the card is held steadily against the Card reading 'target' for at least a second.
Do not wave the card over the Smart Card reading target. Do not put the Smart Card into the horizontal paper ticket slot on a gate .
2. Smart Card Interference
Remove the Leap Card from your wallet or bag before using it. Other Smart Cards you may have in your wallet or bag can cause interference with this card, which will make it inoperable.
If you have any queries or concerns then you can contact Leap customer care on 1850 824 824 and the team will investigate and liaise with you directly.
At a ticket Machine in the station
Put your card in the 'pocket' and then follow the instructions on the ticket machine screen.
Log on to www.leapcard.ie to view your account history and you will be able to view your card balance.
The system adds up how much travel credit you have used on the applicable services you have travelled on for a given day or week and then it stops taking any more fares once the applicable Cap value is reached.
For more information, go to Leap Card Capping.
For information on schoolchild Leap Cards go to our ticket information section
1. Place the Leap Card in the slot provided.
2. Select the Top-Up Amount from options shown on the screen
3. Insert the amount selected - Notes/Coins/Credit or Debit Cards accepted
4. Remove the Leap Card from the pocket as indicated on screen
5. Your Leap Card is now Topped Up and ready for immediate use
A Leap Card is a reusable plastic smart card that can be used instead of paper tickets to pay-as-you-go for transport in Dublin. This card is used to store travel credit that is deducted as and when you use it when travelling on public transport.
Customers pay less with a Leap Card than when paying for single fares with cash on DART and Commuter rail services, Dublin Bus and Luas services.
Customers can register their Leap Card online, so if it's lost or stolen, no one else can use it.
For more information, go to https://www.leapcard.ie/en/Home.aspx
The Leap Card system Caps a customers use of travel credit so that once you hit the cap value you can continue to travel as normal on the applicable transport operator, but no further travel credit will be taken from your card on their services.
Once you hit the Cap value for the day of the week, you should continue to use their Leap Card as normal when travelling. You should still Touch On and Touch Off as normal in order to have a valid card for inspection.
If you make lots of trips with your Leap Card on a daily or weekly (Mon to Sun) basis, a maximum Cap value will be applied to your travel credit spend.
For more information, go to Leap Card Capping.
At the start of the journey, you need to 'Touch-On' using your Leap Card at a gate or validation pole. At the end of a journey you must 'Touch-Off' to ensure the correct fare is applied.
Touch-On - Identifies the origin of the journey
Touch-Off - Identifies the destination of the journey
If you don't Touch-On you are committing fare evasion.
If you don’t Touch-Off you will pay more.
Tagging on at our gate;
- Hold the Leap Card against the Smart Card reader on the gate.
- If you have credit on your Leap Card, the gate will open and allow you to enter and start your journey.
- Your current ePurse balance will appear on the display on the gate.
Travel Credit works in a similar way to mobile phone credit. Every time you use the card to travel the cost of the journey is deducted. If there is insufficient no credit on the card it cannot be used for any further journeys until it is 'Topped Up' at a ticket machine or online at www.leapcard.ie
There are no Top-Up facilities at Ticket Offices.
A Daily Cap runs from the first service of the day to the last service in that same day.
A Weekly Cap (Mon-Sun) runs from the first service on a Monday to the last service on a Sunday.
Leap Cards can be purchased at Ticket Vending Machines in stations within the Short Hop Zone or online at www.leapcard.ie or in selected retail outlets.
The Leap Card can be used for rail travel between stations within the 'Short Hop Zone'. This Zone includes all stations in the Dublin area from Greystones to Balbriggan and Commuter Stations from Dublin City Centre to Maynooth and from Dublin Heuston to Hazelhatch.
A Leap Card can be used on all DART & Commuter services, Dublin Bus and Luas. Save up to 18% with Leap card versus cash fares. Leap also offers flexibility, convenience and is safer than carrying cash.
There are a number of benefits as follows;
- Leap Card will be protected against loass or theft (as long as you report it missing/stolen)
- You won't need to complete an online form for every online Top-Up
- You can view your card history and usage
- You can manage additional Leap Cards through your account (e.g. child's Leap Card)