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Frequently Asked Questions

Find a FAQ

If I purchase my ticket online or by phone, how do I get my ticket?

Tickets purchased online or over the phone can be collected using the following methods:

By Post: If a booking is made at least five days or more before the date of the outward journey (this can be changed to reflect postage arrangements over public holidays) customers can select to have the ticket(s) posted to their address if it is in the Republic of Ireland.  For addresses outside the Republic of Ireland, the ticket(s) must be collected at the specified station.

In Stations

Vending Machine:
Tickets that are booked online or through our telesales service can be collected from ticket vending machines. Simply select ‘Collect Pre-booked tickets’ on screen and enter the 'Booking Number' on screen.

Booking Office: Tickets may be collected at the booking office by presenting the 'Booking Number' and one of the following forms of identification: a valid driving licence or a valid passport.  Where a customer has selected a ticket type requiring identification, as indicated when booking, the appropriate identification must be presented.

The identification presented must match a name(s) of those booked under the booking. In the event of a dispute regarding identification or authenticity Iarnród Éireann staff members reserve the right not to furnish any tickets to any person.