How can we help?

If you are having trouble amending your booking, please ensure you are entering the booking reference number when logging in to 'Manage My Booking'.

Your booking reference number is 8 digits, generally beginning with 6, while your Ticket Collection Number contained in your email confirmation is 11 digits and used to collect your ticket from Ticket Vending Machines in stations. Example booking number: '65678978'.

Please also ensure the email address provided is the one used when making the booking.
If you are still encountering difficulty please contact us.

An allocation of bookings on all InterCity services can be reserved online without a fee for 'Free Travel Pass or valid ticket holders'. When this allocation is fully booked, all remaining seats can be reserved by 'Free Travel Pass or valid ticket holders' for €2.50 per journey.

The Leap Card can be used for rail travel between stations within the 'Dublin City and Commuter Zone'. All stations in the Greater Dublin area from Rathdrum to Drogheda, from Dublin City Centre stations to Enfield and Kildare including all DART services.

The Leap Card also works in the Cork Commuter area.   

Usage outside of the Short Hop Zone and Cork commuter Rail services will result in a Fixed Payment Notice of €100 plus the relevant unpaid fare.