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The Leap Card system Caps a customers use of travel credit so that once you hit the cap value you can continue to travel as normal on the applicable transport operator, but no further travel credit will be taken from your card on their services.

Once you hit the Cap value for the day of the week, you should continue to use their Leap Card as normal when travelling. You should still Touch On and Touch Off as normal in order to have a valid card for inspection.

If you make lots of trips with your Leap Card on a daily or weekly (Mon to Sun) basis, a maximum Cap value will be applied to your travel credit spend.

For more information, go to Leap Card Capping.

If you have any queries or concerns then you can contact Leap customer care and the team will investigate and liaise with you directly.

Customer Care: 0818 824 824
Calling from outside of Ireland: +353 (1) 907 9425

Monday to Friday: 7am to 7pm
Saturday and Bank Holidays: 9am to 3pm
Sunday: Closed

You must buy a ticket to cover your journey before travelling. Failure to buy a ticket will result in a Fixed Payment Notice being issued.

Young Adult cards will usually be posted within 5 working days. Student Leap Cards will need to be collected in person at a Student Leap Agent where student status verification will take place.
 

At the start of the journey, you need to 'Touch-On' using your Leap Card at a gate or validation pole. At the end of a journey you must 'Touch-Off' to ensure the correct fare is applied.

Touch-On - Identifies the origin of the journey
Touch-Off - Identifies the destination of the journey

If you don't Touch-On you are committing fare evasion.
If you don’t Touch-Off you will pay more.

Tagging on at our gate;

• Hold the Leap Card against the Smart Card reader on the gate
• If you have credit on your Leap Card, the gate will open and allow you to enter and start your journey
• Your current ePurse balance will appear on the display on the gate

When you get close to a Daily or Weekly Cap you will only be charged the amount to bring you up to the Cap. After you have reached a Cap you will be charged €0.00 for subsequent travel that day or over the Week (Mon-Sun). Make sure you still 'tap-on' and 'tap-off' your Leap Card even when you have reached the daily or weekly cap.

Yes, if you don’t have a Free Travel Public Service card, we will provide you with a Leap card and travel credit on DART for the trial period.

 

For information on schoolchild Leap Cards go to our ticket information section

The system adds up how much travel credit you have used on the applicable services you have travelled on for a given day or week and then it stops taking any more fares once the applicable Cap value is reached.

For more information, go to Leap Card Capping.

Yes, Annual cards are available on Leap cards in Cork.