How can we help?

There are no plans at present to introduce the Quieter coach on other routes.

If you are having trouble amending your booking, please ensure you are entering the booking reference number when logging in to 'Manage My Booking'.

Your booking reference number is 8 digits, generally beginning with 6, while your Ticket Collection Number contained in your email confirmation is 11 digits and used to collect your ticket from Ticket Vending Machines in stations. Example booking number: '65678978'.

Please also ensure the email address provided is the one used when making the booking.
If you are still encountering difficulty please contact us.

An allocation of bookings on all InterCity services can be reserved online without a fee for 'Free Travel Pass or valid ticket holders'. When this allocation is fully booked, all remaining seats can be reserved by 'Free Travel Pass or valid ticket holders' for €2.50 per journey.

Priority Seating is available on all our services and are available for those who need them most, like customers with a disability which can often be hidden, a customer who is pregnant and elderly customers.
Hidden disability, sometimes termed invisible disability, is defined as a disability that is not immediately apparent. 80% of disabilities are invisible.
The Priority Seating area is located close to the entrance on all our train sets to make it as easy as possible for customers.
Most people are happy to give up their seat to someone more in need of it. Simply show your JAM card or Please Offer Me A Seat badge to someone sitting in a priority seat and they’ll see that you have a need for one of these seats. 
Our customers have told us that this helps to avoid embarrassment. You are not guaranteed a seat if the priority seats are already taken by others with priority cards or who otherwise needs to sit down.
 

Please note the 'Single Bus Eireann - Coach transfer between Cork Kent Station and Cork Airport' add-on is only available to book from the following stations to Cork Kent Station:

• Banteer
• Charleville
• Cobh
• Farranfore
• Killarney
• Limerick
• Limerick Junction
• Mallow
• Midleton
• Millstreet
• Portlaoise
• Rathmore
• Templemore
• Thurles
• Tralee

For additional services please see the relevant page in our Special Offers sections. If the event you are travelling to is not currently listed no additional services have been confirmed. Please check back closer to the event or check our Journey Planner. 

Concerts and Events 
GAA Football and Hurling
Provincial Rugby
International Rugby
Mens International Football
Womens National Football Team

During the booking process if the seat selection page does not appear, it is because the service is unallocated. This means you will not be able to select your seat online in advance. You can select your seat once you board the train. 

Services are currently blocked for online sale from 13th December onwards as the timetable is only valid until 12th December.    

Please check back in the next week or two when services should be bookable online for your travel dates.