How can we help?

Yes, as prepaid debit cards are not associated to a specific person the 3D Secure check will complete automatically without seeking a 3D Secure password verification.

Yes, Iarnród Éireann Irish Rail provide FREE apps for iOS and Android mobile devices, click link for more information.

Please rate and comment on our apps in the stores and help us to improve them for you.

Any other apps claiming to be Iarnród Éireann Irish Rail, partners or affiliates are unofficial and have nothing to do with Iarnród Éireann.

 

Yes, a Luas add on is available for customer travelling on rail services. Simply select 'Dublin Connolly' if your selected services orgin or destination is 'Dublin Heuston' and if the origin or destination is 'Dublin Heuston' select 'Dublin Connolly'.  Origin and destination of services can be seen on our Intercity Route Map.

For example; if you are travelling from Cork you would select 'Dublin Connolly' for the Luas add on. Or if you are travelling from Sligo you would select 'Dublin Heuston' for the Luas add on.

The Luas ticket allows customers to travel on the Luas Red Line between Dublin Heuston and Dublin Connolly/George's Dock or Dublin Bus Route 4 to Mount Street for the date or dates on the ticket only.

Cost: €1.40 each way.
Available from: irishrail.ie as an origin and or destination
Available from: Ticket vending machines or booking offices into Dublin only

Yes. There are a limited number of wheelchair accessible spaces on each train, it is important therefore that you book your space in advance.

You can book this space by contacting your local station and advising them of the date(s) and service(s) you intend to travel on. They will then record this and make sure that a staff member is available to assist you on the day(s) of travel.

Alternatively, you can reserve the wheelchair space on a number of Dublin/Cork services. To do this you need to do the following;

• Input your travel criteria and click 'Go'
• Select the service(s) you wish to travel on
• Choose the number of tickets required and click 'Buy Ticket' (If you are in possession of a DSP pass then you need to select 'Reserve Seat Only'.)
• Input name(s) of passengers
• Click 'Select Your Own Seat'
• Click the wheelchair icon if available and proceed with booking. 

Trains with wide, power- operated doors and dedicated wheelchair spaces operate on most of our services. It should be noted that some stations there is a gap between the platform and the carriages which may create difficulty for people who are visually impaired or have mobility impairments and assistance may be required when boarding or alighting from the train.

We can accommodate wheelchair or powered scooters up to 700mm in width and 1200 mm long (including footplates) height 1435mm including occupant a maximum weight of 300kg including occupant and a turning radius of 900mm.

For safety reasons if your wheelchair or mobility scooter is larger that the permitted dimensions, we cannot accept it as the wheelchair or scooter may not be able to turn corners on board the train.

If you have completed a booking online by getting a reservation number at the end of the booking process then you should receive a confirmation email from us within 60 minutes.

If you did not receive an email within that time period then you should check your 'Spam' or 'Junk' folders as your mailbox provider may have placed the email in one of these folders.

Go to Manage My Booking to resend the booking confirmation.

Alternatively, you can check your booking history in your Iarnród Éireann account;

1. Click on 'My Account'
2. Enter your 'e-mail address' and 'password', click on 'Login'
3. From the menu of the left (desktop or Tablet) or the hamburger menu (on mobile) select the 'Booking History' option. You will see all of your previous bookings. Note the booking number for collection
4. Select 'Logout'

Customers please note that if you set up an account with an incorrect email address then the confirmation email will be sent to the incorrect email address.

If you entered all your card details on the payments page and have also gone through the 3D secure area, and the final confirmation page has failed to appear with your reservation number then you can check has your booking gone through by completing the following steps; 

• Click on "My Account"
• Enter your "E-mail Address" and "Password", click on "Log In"
• Click on "My Reservations".  This will list all of the transactions made using the email address
• If the booking was completed then it will be the first reservation on the list
• If there are no new reservations then we suggest attempting your booking again because if you were successful then it would appear in your account immediately

 

In line with our GDPR policy if an account is inactive for 13 months then your Iarnród Éireann account is deleted.

You can set up a new account next time you are booking. When the option to enter your account details or proceed as a guest comes up, click proceed as a guest and enter your details as normal.

To set up an account simply tick the box which says ‘Yes, I wish to create an Iarnród Éireann account’. The tick box can be found in ‘Personal Details’ and under ‘Customer details’ as seen in the screen shot below. Once your booking has been confirmed you will receive an email with your account details. 


 

GoCar is a ‘subscribe and drive’ system. In order to rent any GoCar you must firstly become a member of the GoCar service. Signing up is easy! All you need to do is sign up online at www.gocar.ie and complete the online form. Then you will need to send in a photo or scanned copy of your driving licence. If you complete the application form and send in your licence before 4pm Monday-Friday then they will put your GoCard in the post the same day! Once you have your GoCard you are free to book GoCars all across Dublin and Cork. You can book a GoCar from 5 minutes in advance to 6 weeks depending on availability.

Once you have made your booking you arrive to your selected GoCar and hold your GoCard up to the windscreen, wait for the doors to open and then hop in! Enter your PIN into the console in the glove box and take the keys and go! When you’re finished with your GoCar return it to the GoBase you picked it up from and replace the keys into the glove box, make sure to lock the car with your GoCard.

 

 

Should you have any issues when using GoCar you can contact them on 01 844 1969 or on their website at www.gocar.ie

 

Should there be a car parked in the allocated space they ask that you park as close as possible to the GoBase.  Then call them to let them know where the GoCar is parked. Should your call not be answered please leave a voicemail detailing where the GoCar is parked.