How can we help?

The Annual Report can be downloaded in PDF format from 2003 to present here

Iarnród Éireann is committed to operating in an environmentally sound manner, and to encouraging the expansion of rail as a mode of sustainable mobility and transport in order to reduce the greenhouse effect and other forms of pollution. Visit our Environment page.

For information on our Intercity, Commuter, Dart and Locomotive rail fleet please see our Fleet page.

Heritage and Enthusiast's information page.

Iarnród Éireann operates a fixed penalty payment scheme on all our routes, (Intercity, Commuter and DART). You must Purchase a valid ticket for the journey you are making, before joining the train.

If you don’t have a valid ticket on board the Train you will have to pay a fixed penalty payment of €100 plus the unpaid fare.
Here are the contact details for our Revenue Protection Unit

Revenue Protection Building
Connolly Station
Amiens Street,
Dublin 1

Email: rpu@irishrail.ie

If your request relates to criminal activity please report it to An Garda Síochána who will liaise with Iarnród Éireann to access CCTV.

If you request relates to CCTV of your own personal images, please contact dpo@irishrail.ie with your request.

 

Iarnród Éireann is not affiliated with or otherwise involved in the development, marketing or other distribution of any applications to do with Iarnród Éireann.

Please go to our App Developers area

3D Secure is a protocol used as an added layer of security for online credit and debit card transactions. This is achieved by adding another authentication step for online payments; a password.

It was developed by Visa and named “Verified by Visa”. MasterCard then developed a service based on the same protocol called “MasterCard® SecureCode™”. It was created to improve the security of Internet payments by offering an extra layer of security to customers before making a purchase online. This involves selecting a password. This ensures your credit card cannot be used fraudulently as only you will know the associated password.

The first time you make a purchase with a 3D Secure enabled card you will be redirected to your issuing credit card’s secure website. Before you proceed you must verify some personal details and select a password. This is integrated into our checkout page. You must never disclose this password to anyone – this is how you guarantee your card is secure. Do not write your password down anywhere.

 

If your card's been rejected, don't panic. There could be a few simple reasons why: 

• The customers' issuing bank has declined our request for the funds
• Wrong card number entered
• Wrong CVV/CVC entered (last 3 digits on back of the card)
• Card expiration date is in the past
• Customers have had a replacement new card but using the old one
• Multiple attempts using the same card can lead to us blocking your card, if so contact us 

If you are still having issues, you can contact us here.

The 3D Secure authentication process is smoothly integrated into our online checkout process and will usually only add a few seconds to the normal transaction time. We believe this is a small price to pay for increased protection for our customers.